Is a large property with few entertainment options. They have restaurants but don’t open daily and quality is just ok.

Rooms are spacious but beds are full size on most of the rooms. The bathroom is amazing.

Stayed in April 2025

Nothing! It was really beautiful

The staff were so kind and accommodating

Stayed in February 2025

The 16% additional fee for all food & beverages was steep.

The location is gorgeous and the staff was truly exceptional - friendly and went the extra mile to make our stay special.

Stayed in February 2025

nothing to add

restaurants were very good

Stayed in January 2025

This is definitely a 4 star hotel with 5 star prices. Adding taxes etc to you accommodation is +27%!!!! 16% Service charge on all bills. They then ask for more service charge on top with a minimum of 18%!! The many Corporate events seem to take over the whole hotel when they are on which ruins it for others ie branding everywhere and difficult to get reservations. High concrete balconies blocks stunning views. Food is very expensive for what you get.

All staff were really polite, friendly and professional. Stunning remote location. Lots of food and drink choices in many locations. Lots to do locally outside of the hotel.

Stayed in January 2025

The food was very expensive which wasn’t clear at booking time.

Stayed in December 2024

Did not like the gas powered golf carts Would have liked a breakfast option that is not a buffet

Very nice grounds and architecture. We were there when the hotel was full but it did not feel crowded

Stayed in January 2025

Be ready to wake up near dawn to claim a lounge chair at the beach or pool. There simply weren't enough for all the guests, and by the time breakfast was finished atound 9:00, they were all marked as taken with towels, bags, books, glasses, etc. There were many people that just threw their clothes and towels on any available space near the pool or beach because the chairs were all taken. Making it a bit of a tripping hazard. Would have been nice to have additional chairs pulled out by staff. The rooms were beautiful and clean, and although it is a small detail, it would have been helpful to have hooks in the bathroom to hang towels. Particularly when you are traveling with kids.

The resort was flanked by the beautiful ocean on one side and the rainforest mountains on the other. Absolutely beautiful views as you walked about, enjoyed the pool, or strolled on the beach. The rooms were kept very clean and comfortable. Our building was near to the lobby and pool area, which made it convenient to walk. But we saw staff readily driving carts to pick up people whose buildings may be further away. Some staff were more enthusiastic and engaging than others, but all were helpful. The food at the restaurants was absolutely delicious, but be prepared to pay resort prices. To eat locally, we needed to drive off the extensive resort campus, and there weren't many options in the surrounding area. The resort felt like a secluded tropical paradise, which was very private and safe. The swim up pool bar was great. They were food options available nearby, and the staff were friendly and helpful, particularly Carlos, who would greet us whenever we passed by anywhere on the resort with a big smile and a friendly "Hi familia". While we were there, the island suffered a significant blackout, with most of the population without electricity for a couple of days. We wouldn't have known that was occurring as the resort was fully functional. We heard it from some people that had flown in and our family that reached out to us concerned. It was great that the resort wasn't affected and seemed to be well prepared.

Stayed in January 2025

beach was not as nice as we thought it would be

staff was amazing

Stayed in December 2024

Bed uncomfortable. Mattress too soft. The breakfast restaurant clearly understaffed. You can wait fir an omelette 45 minutes. Two waiters clearly swamped. You bave to get their attention to get coffee or order food.

Location, room cleaning, breakfast buffet varies every day

Stayed in December 2024

House keeping could be better and more thorough. They should be more proactive instead of being called. A lot of bug bites, typical of tropical areas. maybe having more air conditioned areas or More of the bug repellent in the room or treating spots around the property.

Breakfast was outstanding. Excellent food options. Perfect value and excellent omelettes. Great choice of local bites too. Beautiful property, amazing pools, excellent tennis and pickleball ball options. Staff at pool bars and facilities are very helpful and attentive.

Stayed in November 2024

The location is super far from everything. It takes 10 minutes to just get off the grounds and out to the main road. We booked a room w/a balcony or patio and we got a room with just a window (manager did give us a small refund for the price difference). Room had a musty/old/mildew smell to it. Restaurants are very expensive and 16% gratuity is automatically added.

The grounds were beautiful. Food in the restaurants were very tasty. Front desk staff was friendly and the manager helped resolve an issue for us very quickly.

Stayed in November 2024

The restaurants were delicious, however the service at some was a bit slow. The prices were a little steep as well, though we chalked that up to hotel markup.

Our stay was wonderful, the staff were all incredibly friendly and helpful. The resort itself was beautiful, the grounds were well kept, the rooms were clean and recently updated, and the pools were well maintained. There were plenty of great meal options, even during the off season having a few spots closed.

Stayed in October 2024

My only complaint about the property is that the food selection and quality were not up to par with the rest of the resort. Most of the restaurants on site had only a few items to choose from, very few vegetarian choices, and the food, although nice portions, was Equivalent to what you would get on an airline. They really need to do better in this one area.

The location and facilities were wonderful. We came with a five-year-old and a two-year-old. They provided many activities for them to do, including the transportation trolleys, which were a favorite of the kids.

Stayed in September 2024

Few restaurants during the stade

Stayed in September 2024

The cost was extremely high with the lack of entertainment available, a resort without shuttle transportation (taxi's are pricey for short distance travel) to the airport or shopping nearby, available resort transportation lessened on weekends, limited food selections/ availability (out of stock), food was served warm and/or overcooked, and the drinks were diluted. The ocean view was obstructed by tall plants (limited view). The photo of the balcony didn't line up with the room assigned. The internet connection was poor. The room was beautiful. However, the floor had cracked tiles, and the shower water pressure was not great. This was an overpriced cashless resort with unexpected added costs and i hope the total adds to what i paid..

Most staff members were kind and helpful.

Stayed in August 2024

We booked 2 rooms and both could have been in better locations but instead, they were apart on corners with not the best views. We were also 2 buildings from the beach or nearest pool.

It was well maintained, very clean and breakfast choices were excellent!

Stayed in August 2024

The beach. Not much of a beach

The property is beautiful

Stayed in July 2024

Bathroom has slider only. No good. Supposed to be door that can be closed

Pool, beach, rooms, activities, location.

Stayed in June 2024

The hidden fees that was charged when I arrived and taken out of the $300 that was held at the beginning

The view

Stayed in July 2024

The bed was hard, and the pillows were too loompy, causing pain in the neck. We couldn't sleep well. There were not enough trolleys, and when we call them for them to pick up us they didn't show up. In the gym there were 4 employees idly standing in the way of the entrance, watching the exercisers and joking. All the employees who were working housekeeping, cleaning, maintenance, etc. were on their cell phones all the time.

The bathroom was expectacular. The room was beautiful. The pool was cool, and the road was beautiful.

Stayed in June 2024

Octopus on menu, metal object on beach in foot path, one pool restroom. Cold fold over eggs in buffet.

Beauty of buildings and beach, pleasant staff. Variety of restaurants. Privacy. Cleanliness. Hassle free cabana and pool chair use! Water stations!! Golf cart rides.

Stayed in May 2024

Waits for restaurants, service at restaurants was patchy, you often had to wait long to order, to get the order, to pay and frequently your order was mixed up

Size of property, variety of available activities, pool, breakfast, gym

Stayed in February 2024

The resort is beautiful and our rooms were comfortable and clean. We liked the location because it was near El Junque National Forest but still fairly close to the airport and Old San Juan. We enjoyed exploring the small nearby towns but it's easy to stay at the resort too. I enjoyed walking along the beach in the mornings and the choice of pools in the afternoons. On-site restaurants were expensive but good. We used the refrigerator for snacks that we bought from the nearby grocery store.

Stayed in February 2024