Rude guest

Pools, decor, food

Stayed in November 2024

The hotel room had an ocean view but not balcony and the window in the room did not open. The hotel bars and restaurants are very expensive. Definitely overpriced for what you get. Lastly, one of the hot tubs was not functioning during our stay.

Beautiful resort area and easy access to the beach.

Stayed in January 2025

High costs of everything - had a yogurt parfait for breakfast and was $13! Seems a little excessive. Two drinks at the bar was over $40! It made us leave the resort everyday for breakfast and cocktails before or after dinner.

Beach, Pools, Room and Staff. The staff was awesome - everyone was very accommodating, pleasant and professional! Specifically, Ernesto at the front desk was outstanding and made a huge impact on our stay from our check-in to accommodating us several times during our stay. He went above and beyond! Raphael at the concierge desk was also outstanding and very helpful during our stay - with restaurant and day trip recommendations. Several other staff was also excellent day in and day out- your staff is a key asset to the resort and big reason for our wonderful experience at La Concha!

Stayed in December 2024

I could not sleep well at night due to the AC not cooling enough.

The location and service was very good!

Stayed in December 2024

Loved everything.

There were a lot of amenities to the property. Multiple pools, spa, restaurants, bars, and casino. The property was very clean and the staff was very accommodating.

Stayed in October 2024

Proximity to everything

Stayed in October 2024

Someone charged a hefty bar tab to my room from the onsite nightclub that I did not even go to during my visit. Upon checkout I was told that this would be refunded to me but it involved making several phone calls over several weeks and getting the run around by various departments. I eventually just disputed the charge on my credit card and let them handle the situation, which they did resolve. I would recommend if you're allowing people to charge purchases to rooms, especially at the nightclub where you don't need to be a hotel guest to enter, you need to prove that you are indeed staying at the property at the room you're charging purchases to.

Good location in Condado, nice resort/facility, very nice and attentive staff members

Stayed in May 2024

I didn’t like how expensive this property was. There is a $100 per night incidental fee which I thought was ridiculous after spending over $1000 on a room. 2 drinks at any of the bars cost $45 & I think that’s ridiculous for the basic food options! The restaurants outside of the hotel in the perimeter area were much better & much more reasonably priced. There were also cracks in the window of our hotel room.

I loved the amenities. The club/lounge in the basement was pretty cool. The lobby bar was always playing music & gave a party feel in the evenings. The food service at the beach while you relax & they wait on you was 10/10. There were multiples pools & 2 jacuzzis. The best part was the view from our hotel room.

Stayed in August 2024

Buffet breakfast

Love the pools and the beach

Stayed in August 2024

Pool is VERY small

Rooms are very nice and spacious. Great beach access.

Stayed in August 2024

I enjoyed everything but that one day I bought a bottle /liquor from a local store and brought it inside and had near pool and they told me I couldn’t have it in their hotel I was bit confused but other than that was great

I was able to get checked in early and the view and some of the staff was amazing I love that I could go to the beach or pool

Stayed in July 2024

Pools were very small. Very easy to get overrun by one family or group of kids. Love that there were two infinity pools- but again so small. I am used to infinity pools being a bit higher up than the sand, but they were not here. Maybe 10 steps up from the beach. Not enough umbrellas and sometimes chairs at the adult only pool. Not a lot of room to add any more. The main restaurant in all the pictures -was closed- or it appeared closed when we were there. But nothing was posted. The a/c in the room took some getting used to. No sign to say the ac isn’t on when you are out of your room (only if the balcony door was open), but it really appeared to be what was happening. It didn’t seem to help to adjust the temp ourselves - it always said 71. But it was clearly not 71 when we would arrive after our day. We learned that if you adjusted the fan, the room cooled off more quickly. We did wake up twice in the night and had to try and adjust the fan bc we got hot. Never figured out what the extra door was for- whether it tied to the AC or kept the noise down. Our phone didn’t have a dial tone, so when we called to ask- we couldn’t. I don’t remember the high cost of the resort fees when I booked- so was hugely surprised at my final bill upon checkout.

Property was clean. Location- on the beach and you could walk around the neighborhood and find all kinds of places to eat, if hotel restaurants aren’t your thing. The beaches are public and some little man sent from heaven sells pineapples w rum and sorbet/ice cream in them. Best $20 we spent. Truely delicious! The spa was lovely. Got two treatments there. The massage was just ok- I usually fall asleep, I did not hear. The most expensive facial was amazing. Not sure I’ll ever pay that much for a facial again, but it was the best. (They got my service wrong, bc we had talked about a couple different ones the day before. Prior to my service she said- you have the oxygen facial- I said, why not, it was my birthday. Even the card she gave me said- 55 min facial- which is what I had booked. I’m not mad, there was plenty of time to say- no I only wanted the 55 min on. I knowingly went along w the facial lady) I think they are still working their kinks out- when we booked one lady wrote everything down instead of putting it into the computer. She said we would get phone calls later to verify everything. Well my friend got a phone call but only bc when they did enter our appointments, someone had booked her time (bc you can schedule yourself online), so she had to choose a different time or different service. I never received a call. That could have been avoided had they entered it when we were in the spa picking our services. They did go above and beyond w cake and champagne for my birthday. We could have had a light lunch on their spa patio, but we didn’t know that ahead of time and had already had breakfast. It may help to tell clients to come 15 min early. We were a little late, and they said it was going to take time off our services, which I understand. Our flight was delayed 12 hours. They kept our luggage and let us use all the facilities and shower prior to leaving, which was so nice.

Stayed in July 2024

Amenities

Location Atmosphere Staff

Stayed in June 2024

Everything inside the resort was expensive. We eat most of the times outside. We try the " buffet breakfast" $40/person but, I was not impress by the buffet so, we order from the menu. Of course alcohol was really expensive at the resort ( i do not drink but saw the prices on the menus) Some of the guests on our area were extremely loud...too much alcohol I guess...... The torus and attractions were very expensive through the hotel so, we bought it separate

Our rooms where facing the pool, we were not on the towers, and I like it that way. We could see the ocean from our windows, 2nd floor. The location was good, and there were some restaurants, like Orozco's and Ropa Vieja Restaurants that the food was good. Service people were very nice and resourceful

Stayed in May 2024

Our sliding glass door to the balcony would not open and we receive some wrong information regarding our room from a new employee.

The location was great. The resort had a lot of amenities, easy access to the beach, and a lot of complimentary items. Also the staff was great. We were there for the Memorial Day holiday, so it was a lot of people in the hotel, but it didn't feel over crowded.

Stayed in May 2024

Room was hot at night. Was moved to the older section of the resort after my reservation was messed up. And the Ac does work that good at all. The Room we was moved from was a regular room but everything was upgraded… When we was moved everything was old and out dated. No smart TV nothing to watch with a hot room. But room was clean…. Manager did say the side I was moved on is about to start getting remodeled…

Beautiful

Stayed in May 2024

The beds and pillows were too causing an uncomfortable night’s sleep. Prices were fair in Solera but breakfast prices were outrageous.

The staff was very helpful and the resort was laid out Well. The food at the restaurants was very good.

Stayed in May 2024

Staff very friendly and always there to help Great breakfast

Stayed in May 2024

VERY EXPENSIVE! After resort fees the cost was about $450 a night. That's a lot for a small room with no balcony and a tiny bathroom. The bed was comfortable and if you want an early night, the TV has full cable and streaming services. The main pool is a decent size but the other 2 pools are pretty small, especially by the beach. There were several days when children had taken over the small pool. Obviously this isn't the resort's fault, but be aware. Be aware that the bar closes at Midnight most nights, no exceptions. Not idea. Drinks are very expensive but good. I suppose that's the norm at "higher end" resorts..

This is a beautiful resort in an ideal location. The staff are fantastic and a pleasure to talk to for places to go and to learn about the culture.

Stayed in May 2024

We were upgraded to a suite for free, but it was facing a construction sight, with lots of noise and no beach views. We would have been better off with our original booking

Pool and beach facilities

Stayed in April 2024

The ocean view

Stayed in April 2024

House Keeping wasn’t consistent

The location was great

Stayed in April 2024

Everything overall was good

Restaurant options were great

Stayed in March 2024

No entertainment

Good facilities. Clean and friendly staff.

Stayed in March 2024