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Reviews of New Chill

Rua Francisco Sanches, Arroios, 1170-088 Lisbon, Portugal

#194 of 533 B&Bs and inns in Lisbon

Guests' Choice

Review Score

Based on 47 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.6

  • Value for money

    8.5

  • Free Wifi

    9.0

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Showing 1 - 25

  • Reviewed: April 4, 2025

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    The host lady is kind one

    Stayed in April 2025

  • Reviewed: April 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Walls are thin, noises can be heard from others. The room is small, the bathroom is tiny, you cannot put your clothes anywhere when you're showering. There's a cheap plastic curtain on the shower which does not protect the bathroom to get wet so the floow will be very slippery all night but it does prevent you from having a great shower as it sticks to you when showering. To get in we didn't get information. Keys have to be collected from the staff working in the opposite café, they don't speak English so communication is a little complicated. The rooms are on the 5th floor. There's an elevator but it's super slow and it breaks down every day so it's not very reliable to use so it. In the kitchen there's only 1 small table so only people from 1 room can have breakfast there.

    Great location, the metro station is about 6-8 minutes walk away, the center can be reached within 20 minutes of walking. Great view from the 5th floor, the room and bathrooms are clean, kitchen is well-equipped with plates, knives, a stovepot, microwave, kettle. There's no oven. There's even a background teracce for extra people to have breakfast/dinner with great views. Staff is helpful and kind, the room is great for a few nights to stay.

    Stayed in March 2025

  • Reviewed: March 21, 2025

    9.0
    Very nice stay
    • Leisure trip
    • Travelers with friends
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Fifth floor and the elevator was broken or very slow so we had to use the stairs.

    Great location, very tidy and nice room

    Stayed in March 2025

  • Reviewed: March 4, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The walls are to thin, we could hear everything

    The household was so cute and thoughtful

    Stayed in March 2025

  • Reviewed: March 4, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The shower wasn't working, we couldn't get a normal temperatures for the water, we get else really cold water, else really really hot water. The way to pick up the keys wasn't clear and wasn't welcoming. We had to come in a coffee and ask the staff for the key but as it's not their main job, we had to wait at least 10 min before we could get the keys and moreover nobody from the staff was speaking English so we couldn't communicate with them.

    It was the same as the pictures, well equipped, not noisy and comfortable.

    Stayed in March 2025

  • Reviewed: February 24, 2025

    7.0
    Good
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Your stay will really depends on how the other travellers in the appartement will behave cause you hear everything through the walls

    Clean, bed confortable, good location

    Stayed in February 2025

  • Reviewed: February 10, 2025

    9.0
    Cool for solo travellers
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    It was cold in my room , there wasnt any heater in it Plus the housekeeping staff threw my expensive medicine out of the fridge:(

    Staff was friendly I can leave my luggage in the resto Room was spacious and bright

    Stayed in February 2025

  • Reviewed: February 6, 2025

    9.0
    Overall we love it.🥰
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Bath is little bit tiny and not clean.

    We had a comfortable Bed.

    Stayed in February 2025

  • Reviewed: December 13, 2024

    9.0
    Nice stay
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights

    Nothing- All good

    Nice stay in this apartment. Being quiet depends on the other guests. Walls are thin. Wifi is good. Kitchen is well equipped. Close to the metro station.

    Stayed in October 2024

  • Reviewed: December 13, 2024

    9.0
    Nice stay
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    Nothing. All good

    Everything. This is a nice place to stay while visiting Lisbon. Close to the subway. Nice internet. Everything you need in the kitchen to cook a meal. Clean

    Stayed in December 2024

  • Reviewed: November 18, 2024

    8.0
    Really good place to stay for a couple traveling on a budget
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom became dirty most nights, shower gets water all over bathroom floor very easily

    Fantastic location, very close to a metro station, area felt safe, bedroom itself was very clean, comfy bed, they provided towels too. Bathroom was cleaned semi-regularly. Nice fridge and stove available.

    Stayed in November 2024

  • Reviewed: October 27, 2024

    8.0
    clean - good value for the price
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 5 nights
    • Submitted from a mobile device

    It's not really a big issue, but our room + bathroom was just under the roof, the ceiling was inclined, which made showering a bit uncomfortable. There was another bathroom though. we could have maybe used that one too. The kitchen didn't have much except salt, pepper and oregano. Not an issue either, but some basic supplies like oil would have been nice.

    The apartment was clean and new (unlike the rest of the building). The location was close to buses and metro.

    Stayed in October 2024

  • Reviewed: October 14, 2024

    7.0
    Nice and chilled. Check in/ welcome left much to be desired
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 2 nights

    Unwelcoming check in at cafe. Made to feel like I was an inconvenience to them. Not a good way to treat guests in my humble opinion and a rarity in Portugal which is usually very hospitable. Incredibly slow lift that I didn’t trust at all( Took stairs after one ride!) However the stairs are somewhat in need of renovation and other floor landings a bit of a dumping ground for residents. Communal Shower right next to head of bed in my room. I would consider moving bed to a different wall opposite balcony. I appreciate it’s a new accommodation and hosts are still learning and some of these conditions are outwith their control. I wish them well

    Comfy bed, cute little balcony, good facilities, good central location, good renovation of upper floor, Quiet side road location. Peaceful

    Stayed in October 2024

  • Reviewed: October 10, 2024

    9.0
    Fantastic!
    • Leisure trip
    • Couple
    • Double Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Bit noisy but nothing crazy

    Very clean and it smelled very good 🥰 felt safe here !

    Stayed in October 2024

  • Reviewed: October 8, 2024

    8.0
    Good
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Slow elevator or 5 flights of stairs to get to top floor. Bathrooms were small particularly the showers (one was super skinny and the other had a chest high shower head on an angled roof).

    Plenty of space in room. All the essentials provided. 2 shared bathrooms for 4 rooms. Decent kitchen with cooking utensils. Check-in at cafe was smooth. Pretty easy walk to metro station

    Stayed in October 2024

  • Reviewed: October 4, 2024

    9.0
    Great value for money, clean, would stay again
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The attic is split into two apartments, each has this layout. 4 bedrooms, 2 bathrooms, 1 kitchen. - 1 double room with a balcony that faces the courtyard, and is next to the bathroom and kitchen (with potential noise from those areas). - 1 double room that doesn't have a sloped celing and where you can't see a window in the pictures, that has no window. - 1 double room with window facing a quiet street. - 1 quadruple room, in which one of the rooms doesn't have a window and the other faces a quiet street.

    Stayed in September 2024

  • Reviewed: March 10, 2025

    3.0
    Poor
    • Leisure trip
    • Solo traveler
    • Double Room with Shared Bathroom
    • Stayed 6 nights
    • Submitted from a mobile device

    No sign at the door saying new chill Half of the room gone because of the incline sciling Cold and no heat imagine summer time with no ac ..oven No tv The shower too small One towel for the whole week For me it's one and done !

    Take a look at what I didn't like!

    Stayed in March 2025

  • Reviewed: February 10, 2025

    6.0
    Pleasant
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No window in my bedroom Very tiny shared bathroom

    Easy check-in Good location

    Stayed in January 2025

  • Reviewed: January 30, 2025

    10
    Lovely place for a couple
    • Leisure trip
    • Couple
    • Quadruple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The zone

    The coffee breakfast :). Everything was great.

    Stayed in January 2025

  • Reviewed: January 9, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    I was a bit disappointed tbh, the apartment looked great on the photos, but the reality was not so good. The check in was very chaotic, there is no reception and you have to pick up keys in the near cafe, which would have been ok, but the staff working at the cafe did not speak a word of english. There was another couple checking in at the same time and the whole process was very confusing and it took about 30 minutes for us to get the room. The apartment itself looked nice and clean, but it was very cold and there was no heating in the room (just ac) and no windows, which we did not know when we reserved the room. The kitchen and bathrooms were clean, but the bathroom was very impractical, especially the shower, it was so small I couldnt even properly stand there and after 2 minutes the water was changing every 10 seconds from boiling hot to ice cold and back. The shower curtain also did not work, hence there was water everywhere after the showering. We stayed only for one night but I wouldnt want to be there for a longer period of time. Also the neighborhood was very sketchy, lots of homeless people, trash everywhere and random wierd looking guys standing on the sidewalk, it really did not feel safe at all.

    It was good for a layover at Lisbon airport, but the proximity to the airport was the only benefit of our stay.

    Stayed in January 2025

  • Reviewed: January 1, 2025

    1.0
    Very Poor
    • Travelers with friends
    • Quadruple Room with Shared Bathroom
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms are very small if you are 6 feet You can't even stand in the room. Two washrooms for 5 small double rooms. It's not a balcony it's just a small window space. Rooms are very congested.

    Near the metro and some supermarkets.

    Stayed in December 2024

  • Reviewed: December 11, 2024

    10
    Close to everything, warm and cozy - the best place for winter city break🌁
    • Leisure trip
    • Travelers with friends
    • Double Room with Shared Bathroom
    • Stayed 7 nights
    • Submitted from a mobile device

    -

    Great location: Close to the airport and city center, making it easy to get around. Clean and fresh: The apartment was spotless and smelled great. Warm and cozy: The large, warm duvet was perfect for the cold December nights. It can get pretty chilly at night in Lisbon in winter.

    Stayed in December 2024

  • Reviewed: November 18, 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Quadruple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff is not the friendliest and only speaks Portuguese. The reception during check-in was a bit rude. The cherry on top was that my wife was bitten by a bedbug. The staff member on duty simply stated that it wasn’t her fault and that the only solution she could offer was to evict us at 1 a.m. and refund our money. I understand that bedbugs can be brought in by other travellers, but it is the hotel's responsibility to ensure thorough and proper cleaning to prevent their spread. Upon returning home, I’ll have to get rid of all my clothes.

    Stayed in November 2024

  • Reviewed: November 4, 2024

    5.0
    Ok stay. The check-in process was very bad, we had to wait 45 minutes to get the keys. The apartment was modern and nic
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    -The check in process is very badly organized. We had to go to the cafe next door to get the key and that required waiting 45 minutes after a long trip. -it’s a 5th floor apartment with an elevator that is extra slow. If you have a lot of luggage it sucks. You can get there twice as fast by taking the stairs. -the bathroom is very very tight and uncomfortable to use. The shower curtain sticks to you while you shower, the hooks for towels are not placed in areas that make them accessible, there is nowhere to put your clothes and items, and it was impossible not to get water on the floor, which equals a dirty bathroom. There was no trash in the bathrooms either. -the bathroom was dirty our whole stay, from arrival on. Someone came to clean it about an hour after we arrived but did not wipe down the toilet (I did that myself) and within a 1/2 hr it was dirty again. -the bed was not comfortable.

    The decor was nice and it was nice to have a little terrace. There was lots of storage space and dedicated spaces in the fridge for each room to avoid confusion. Appreciated 2 bathrooms despite their tiny size.

    Stayed in November 2024

Showing 1 - 25

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