The spa is wonderful. The rooms are large & comfortable. So is the bed.

Stayed in February 2025

The coffee machines should have written guidance. It took ages to figure out how to make a cup of hot water or coffee.

Everything - the location was walking distance to town, a nearby supermarket and the beach. The rooms very spacioua and very comfortable.

Stayed in December 2024

The shower floor is very slippery. ( Linoleum ?)

Modern place. Scandinavian design. Good breakfast.

Stayed in December 2024

Nothing

Perfect

Stayed in November 2024

Comfy beds, huge convenient room, great breakfast, nice pool and jacuzzi

Stayed in November 2024

Some receptionists are less professional than others. I would like to see more support and friendliness from some of them.

A new and relatively large hotel complex, which is unusual for this island, with fresh and elegant large rooms. It is run by dedicated and enthusiastic locals. The large supermarket is just a few minutes' walk away.

Stayed in August 2024

It would be nice if there were more shops near the hotel.

Stunning room, stunning pools, amazing complementary breakfast. A close walk to the grocery store which was great. The paid airport shuttle was a nice service as well.

Stayed in September 2024

I liked the pool and the breakfast with a view of the volcano

Stayed in August 2024

Air conditioner had an annoying hum had to turn off at night

Stayed in September 2024

The breakfast could be improved with fresh vegetables and a better coffee machine. If there is a kitchenette in the room then it would be nice if there were kitchen utensils, and a set for washing dishes.

A lovely new hotel, the staff is kind, the rooms are big and there is a kitchenette. the hotel's restaurant is very good. we had a great time.

Stayed in September 2024

Daily cleaning did not include vacuuming. Shower water changed between hot and colder water.

Modern, spacious room and nice view on Faial and Mount Pico.

Stayed in September 2024

Location is a bit out of town but still an easy walk

Nice clean rooms, good restaurant.

Stayed in August 2024

Given the standard of the bedrooms the breakfast room was dissapointing. The coffee was dispensed from an automatic machine. The fruit juice from concentrate, again a machine, as were the jams and pancakes. Given the high quality of the hotel this was surprising. Eggs were avaliable and on request they kindly cooked fresh ones. The sauna and steam room were out of action. This hotel is located slightly out of town next to an industrial estate. However it is possible to walk into town about 15 mins.

Great bedrooms, comfortable beds, spacious bathrooms, fridge and coffee machine. Fantastic local restaurant 5 mins walk away. However very popular so must book. Most of the staff at the hotel were very helpful.

Stayed in September 2024

Everything was good not fabulous but good The usual for a four stars hotel in Portugal

Stayed in August 2024

The breakfast was okay, but a bit more variety would be nice. The shower was temperamental. Often shifting randomly between ice cold and boiling hot.

Lovely new hotel with spacious room. Rooms were well serviced and cleaned every day. The swimming pool area is nice, and mostly quiet and peaceful. Car hire was reasonably priced considering the general pricing of hiring vehicles on the island. The restaurant in the hotel serves tasty food.

Stayed in August 2024

It would have been nice to have the pool facilities open later.

This was a really nice hotel. Our room was large and comfortable. We used the indoor pool and hot tub which were nice though closes at 8pm. The restaurant was a bit overpriced and did not have many non-seafood options but the food was good and the atmosphere was elegant.

Stayed in July 2024

The restaurant was heavily over-priced; tried to be too gourmet but somewhat missed the mark on quality, while being far more expensive than several other restaurants we visited on the island. Breakfast was also really basic / disappointing.

Good location (15 mins walk into the center of Madalena) with nice restaurants and coastal views / walks nearby. Interior design was lovely, and rooms were big. Hotel also very clean. Outdoor pool was lovely too.

Stayed in July 2024

no bar in the hotel, just the retaurant

lovely modern hotel, very clean, good location easy walk to Madalena

Stayed in July 2024

Toilet paper not always stocked up on daily clean. Pool is a lot smaller than photos suggested. One of the pool umbrellas broken all week & just left folded down so shade was at a bit of a premium! Not central to town - a 10-15 minute walk along one straight road (or out and round coastal path) to get into town. Restaurant is very pricey - looked beautiful but luxury and expensive rather than grab a quick bite to eat!

Lovely place with huge rooms, very clean, good breakfast available and indoor and outdoor pool.

Stayed in July 2024

The hotel restaurant is terrible. Overpriced for what you get. The service staff do not speak English well, so they did not understand basic asks like getting a check, or seeing the drink menu. The food was not at all worth the price. There are 2 excellent restaurants a 2m walk from the hotel, if they want to be competitive on food quality and service, they need to step up their game. The hotel is excellent, the restaurant inside sucks, plain and simple

The hotel is excellent. Loved the view, the walkability into Madalena, and the service staff were incredible and went above and beyond.

Stayed in July 2024

New and clean

Stayed in July 2024

The staff is incredibly friendly and hospitable. Rooms are very nice. We loved the sauna. And the island of Pico in general was really wonderful.

Stayed in June 2024

-Some of the staff does not speak English very well (especially in breakfast room and sometimes at the reception) and did not understand what we were trying to ask, so that we ended up using google translate. In a n hotel I do expect a bit more, even though my English neither is perfect. -Housekeeping forgot to replace new towels once they were picked up and we even ran out of toilet paper. Sometimes I missed a bit of an eye for detail from them. -Hence there is so little (wall) decoration in the common areas (hallways, spa, breakfast room) the atmosphere is not very cozy and a bit plain and you can even hear an echo in the hallways. -In our room there was a door so that two rooms can be connected, unfortunately that door caused that we could hear every single word of the neighbors and that we even could see their light shine underneath the doors. The rooms, including the hallways, were so noisy that I put earplugs in to fall asleep.

The property is new and everything is very clean, nice interior as well. A big parking lot to park your car in front of the hotel. Great view of mount Pico during breakfast. Great sea view from our room. Spa: The facial treatment by Nicole was just superb. She is very knowledgeable, sweet, kind and knows what she is doing. Can recommend her strongly. The pool area is new and we were able to relax there :)

Stayed in October 2024

Receptionist totally disengaged and unhelpful. Breakfast was basic. No bar/lounge. Be careful of the shower, it goes hot and cold repeatedly. Outdoor pool disappointing, cold and no beds, indoor pool not much better

Restaurant and the staff was good. Location was ok

Stayed in September 2024