Av. Marechal Craveiro Lopes, 390, Alvalade, 1749-009 Lisbon, Portugal
#292 of 403 hotels in Lisbon
Guests' ChoiceBased on 4146 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
8.4
Facilities
8.0
Staff
8.6
Value for money
7.7
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 28, 2024
Andra
RomaniaThe hotel has 4 dusty stars, a bit of refurbish is mandatory
Very large room, good breakfast
Stayed in June 2024
Reviewed: June 27, 2024
Blerina
AlbaniaThe chairs in the working area need some more attention on cleaning some stains. For a 4 star hotel, toothbrushes, paste and flippers should have been in the rooms.
The facility is very near to the airport (max 8 minutes drive even on a busy week day). The room was clean, spacious and organized in two spaces, enabling me to work as well in a comfy table and chairs. The bathroom and towels were so clean, as well as the bedsheets. The breakfast was very good one, lots of selections and attention to dietary requirements. The staff was very attentive and helpful to my team and me, as the airport lost our luggage and got them after two days. the staff friendly advised us and provided some hygienic items needed upon our request.
Stayed in June 2024
Reviewed: June 26, 2024
Neil
United KingdomPerfect location close to the airport which was my requirement given my early flight to Sao Tome. The hotel was, as expected, a European business standard hotel. It was perfect for my needs.
Stayed in June 2024
Reviewed: June 25, 2024
Ralph
QatarVery dated, rooms need updating, restaurant needs complete refurbishment and the menus need an overhaul
Location close to the airport and the warm and welcoming reception
Stayed in June 2024
Reviewed: June 25, 2024
Ralph
QatarIt’s dated, very dated, needs a bit of TLC, updating, complete refurbishment of the tests and the menu is firmly stuck in the 80s. Some weird rules about where you could sit to eat from the different menus available in the bar and restaurant which are right beside each other. Far too many restaurant staff for the level of service. Food was served raw and had to be sent back.
Check in staff on reception were so warm and welcoming. Great location near to the airport and a good choice if you have an early flight in the morning.
Stayed in June 2024
Reviewed: June 25, 2024
Happylandings
PortugalWe liked all what was there.
The personal are professionals. The view from the room was large.
Stayed in April 2024
Reviewed: June 25, 2024
Nomvuyo
South AfricaFriendly staff and scrumptious breakfast
Close to the train station
Stayed in April 2024
Reviewed: June 24, 2024
Kristopher
United StatesFridge wasn’t working and the safe was locked. Staff was able to fix both after notifying.
Great location. Has suites with separate bedroom and living room.
Stayed in June 2024
Reviewed: June 24, 2024
Eva
FinlandIt was quite far away from the centre, but it was what was left when Taylor Swift was in town. Otherwise we probably wouldn't have chosen it. Located just next to a busy multi-lane road. But it wasn't difficult to get there. Several in the staff weren't particularly helpful or nice, unfortunately.
The room was very large and comfortable. The breakfast had a lot of options and was quite good.
Stayed in May 2024
Reviewed: June 22, 2024
Diego
SpainProfessional and friendly staff. Service to airport
Accessibility to airport
Stayed in June 2024
Reviewed: June 21, 2024
Ashleigh
AustraliaOutdated furniture and hotel.
Little stopover close to the airport. Friendly staff.
Stayed in June 2024
Reviewed: June 21, 2024
Antony
United KingdomI little bit worn out.
Good food, very clean.
Stayed in June 2024
Reviewed: June 19, 2024
Neal
United StatesNot near stores. Carpet on room floors old.
On a 10 day Norwegian Cruise from Italy; Our best meal for two weeks was dinner here.
Stayed in June 2024
Reviewed: June 18, 2024
Lay
MalaysiaFamily room is spacious. Clean,quiet and comfortable
Stayed in June 2024
Reviewed: June 16, 2024
John
PolandWhilst it’s clean and well maintained it’s tired in places, it looks like something out of Twin Peaks, quite creepy. The walls are thin and we were unlikely to be surrounded by several drink groups making plenty of noise in the early hours. That’s not the staffs fault, just unlucky I guess.
Location for an earlier flight, very friendly receptionist.
Stayed in June 2024
Reviewed: June 15, 2024
Justin
United StatesOutdated and needs a refresh.
Big room for a family of 5.
Stayed in June 2024
Reviewed: June 15, 2024
Mette
United Arab EmiratesNothing, it was all what we expected.
We stayed here as we had an early flight the next morning. The hotel was pretty standard and as expected. The room was clean and the bathroom good. We decided to eat in the hotel restaurant as we were too tired to go out again and were pleasantly surprised. The food and the service were great and reasonable priced.
Stayed in June 2024
Reviewed: June 14, 2024
John
CanadaN/A
Close to the airport.
Stayed in May 2024
Reviewed: June 12, 2024
Antonio
United StatesLocation
Stayed in May 2024
Reviewed: June 7, 2024
Hanius1988
Irelandbit outdated rooms
Few minutes from the airport, metro nearby, buffet breakfast
Stayed in June 2024
Reviewed: June 7, 2024
Patricia
United StatesEven though I charged my stay in euros they charged a 4% conversion fee & would not change it when I complained. Very disappointing Tub walls too high to take shower safely no grab bars
Lobby was beautiful. Room was roomy & clean.
Stayed in June 2024
Reviewed: June 6, 2024
Saara
FinlandThe layout of the room was weird but it didn't bother us.
Hotel is old but not outdated. Location near the airport is good and you don't hear planes in the room. Breakfast was very good. The best thing was that we got a late check-out without any problem! No problem with the lifts either, which was good when staying on the 10th floor.
Stayed in June 2024
Reviewed: June 6, 2024
Mohamed
EgyptRoom service not caring about some details in the room like Towel they forget to put, like complementer Tea & Nescafe packet , bathroom kits like Tooth paste, tooth brushes, shaving tools, ….
Worker nice
Stayed in June 2024
Reviewed: June 5, 2024
Ian
CanadaBreakfast started a bit late which made us rush due to flight commitments.
Convenient shuttle bus to airport. Great staff.
Stayed in June 2024
Reviewed: June 3, 2024
Nelson
PortugalThe wc need some repairs
Location is top
Stayed in May 2024
Hamburg, Germany
Bad Kleinkirchheim, Austria
Palanga, Lithuania
Laholm, Sweden
Whangarei, New Zealand
Martina Franca, Italy
Pidre, Spain
Rome, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content