The worst issue I had with the payment. The booking.Com confirmation says payment upon arrival. However the hotel keeps telling as the hotel is busy and to secure the room I have to a pre payment only after the payment is done the booking will be confirmed. I suggest the management to look in to this in a serious manner. And what ever the hotel policies are to be updated in a same way in booking.com.

Staff was nice, property was calm and nice

Stayed in July 2023

Receptionist doesn’t answer phone calls right away or else always busy, sending water takes 2 hrs to get it, and they send water with limit that’s bad, since it’s free should be no limit per day because bottles are just small, service so slow, most no answer calls I had to call thru my mobile since in landline they don’t pick up.

clean place and approachable receptionist

Stayed in June 2023

They should be genuine with their bookings

The hotel is inconvenient. I made a reservation and got a confirmation but after arriving there they told me it was cancelled.

Stayed in June 2023

Clean and location

Stayed in June 2023

There was a long queue for the check in and it took us one hour. The pool closed too early at 7pm and the kids did not enjoy due to lack of time.

We are happy to be served by the bellboy Joseph, he is polite and smiling and make things easy for us after a long line in the check in counter.

Stayed in June 2023

they will not accept late checkout even if you arrive late

the value for money

Stayed in June 2023

Its the worst property i have stayed in terms of check in. They kept me waiting at the lobby with excuses that the rooms was being cleaned but at 3pm all the rooms were now clean and we were all checked in. Receptionist Rania was just full of herself and full of attitude. I experienced the most horrible check in anyone could ever get.

The cleanliness is exceptional and housekeeping 'Lamal' made my already ruined rest alive. He was soo helpful.

Stayed in June 2023

No timely response on room services Wifi is not fast aas it should be Washing machine doest dry the clothes well and most of the time the power tripping Swimming pool it is not clean as it must be. No shower chair nor panio bathtub, as for those handicap people need at least bath chair to help them shower.

Location is amazing Parking was available in the basements Cleaning the room daily was optimum

Stayed in June 2023

The buffet breakfast that I booked is non-refundable; however, it could be better if it was consumable since the guest paid for it. One of the female staff members at the reception of the restaurant was telling me "no" without even checking the system that I paid for two days breakfast and wasn't able to consume the purchase on the first day. Since I brought my friend with me, she was asking me to pay for two meals or breakfast. Anyway, one staff member came and sorted it out, so I paid only for my friend's breakfast.

The interior is really pleasant, and all the necessary kits are available.

Stayed in June 2023

Reception staff (man) Very bad behavior to me

Stayed in June 2023

Wash rooms are too tiny

Stayed in June 2023

When you call the reception or room service they don't even pick or return the call back. Except this service, everything else was good in terms of room, comfort. Buy the hotel needs to improve its room service and response to customers. Even the check in was too slow. Also the rooms donot gave smart TV where as most of the other hotels I stayed had it

Stayed in June 2023

The check-in time is absolutely unacceptable. It takes very long time. I arrive at 1:00 PM but they told me that the room is not ready after a very long queue. After that, I return around 4:00 PM & I have to wait about an hour to get my room. Definitely, the check-in process needs to be improved.

The location of the hotel is great & near by down town. The room was very clean. Roads around the hotel were uncrowded and almost all needed staffs can be find easily around.

Stayed in May 2023

- delay in getting the room, very slow service overall

+ The apartments were tidy + staff always smiling and trying to help

Stayed in May 2023

Had to wait 45 minutes for check in And also i had requested for smoking room when i book But they told itz not available and gave me normal room

Hotel room was verry clean and well organized

Stayed in June 2023

Long check in time

Stayed in May 2023

Check In experience

Late Check Out

Stayed in May 2023

room service

nearest

Stayed in May 2023

Everything

Stayed in May 2023

crowded.

the stuff were so friendly specially abdulla.

Stayed in April 2023

adjusted a/c but still a bit hot

Stayed in March 2023

I had to wait for about an hour just to get my room, I don’t know what is wrong and why I waited this much just to get my room. It was so frustrating and I hope they fix this issue.

I liked how it was clean and tidy.

Stayed in February 2023

There is no proof for rain,

Nice staff

Stayed in January 2023

Shower was out of order, with water leaking into the room. The staff was aware of the issue as they delayed our checkin in. They promised it will be repaired, but we could not use the shower for the whole stay. They were also not making rooms daily even if reminded. We left the hotel earlier than planned as it was impossible to stay in such conditions

Size of the apartment

Stayed in February 2023

staff specially in check in are rude. in the middle of the night they knocked and check the unit stating one of my guest listed was not in the system. after sending the screenshot they allowed the stay. very inconvenient and im very embarrassed to my guest . this happened 15th night or 16th midnight

its clean and new

Stayed in January 2023