The call center who takes ages to pick and sometimes never picks the call at all.

Staff, breakfast and the beach

Stayed in December 2024

Some facilities were not open Diving center was not equipped enough Jet ski was not allowed at the sporting center

AlNaham restaurant was amazing especially the staff Good facilities for families and kids Nice bowling center

Stayed in December 2024

The accommodation wasn't up to expected standard. The service was slow and nor up to 5 star standards. It is vastly overpriced

The spa was good and the sea/beach was good

Stayed in November 2024

Late Housekeeping, had to wait outside for a long time. Amenities in the resort need to stay open after dark. Horrible Pillows and mattress.

food, room, cleanliness

Stayed in October 2024

poor service

Stayed in October 2024

Very old facilities, maintained well but very old in terms of design and use. It cannot be compared to similar 5 stars island resorts in other countries. Price is too high for the non complementary facilities.. Not good value for money

The staff are friendly and the food is delicious

Stayed in August 2024

They lost my car key in the valet I have waited for 1.5 hours they are delaying everything

Stayed in August 2024

No proper fridge. no oven . or proper kitchen in a 3 bedroom villa!. Many insects .

Privacy was good . room and pool size was good

Stayed in July 2024

I booked a villa and while arriving they assigned one villa coordinator with me. The coordinator was always delaying in response. The guest services response also always delayed. Usually for villa, they prepare our car while come back to port after check out in advance for us, however this time they didn’t. I went by my self to pick my car from parking, around 3 minutes walking.

The location and room size. Restaurants are good and breakfast options are amazing!

Stayed in July 2024

The light in side the room and out the room not good and not have activity in place and when chik out staf they knock the room too much noesy

When we arrive we wait 2 hours to give as the room

Stayed in July 2024

No entertainment at all : no music on the pool area , no shows or performances, lagoon pool water is hot and no music or a bar for drinks around ,, the island is too silent , and was boring. The adults pool was full of small children .

Room is clean and nice , very good upgrade offer.

Stayed in June 2024

I didn’t like that I asked for twin beds and I got a single one and the house keeper didn’t want to clean the room when I asked him to do so , and the manger when I had a issue with a guy who was talking badly to me and other stuff member he didn’t do anything about it.

Stayed in May 2024

The breakfast: multiple items in the buffet felt low quality, overcooked or excessively sugary (shakshuka felt way overdone, some peas and mushroom dish felt like it was from frozen veggies and also overcooked, coffee was just ok). So it's not ideal for someone looking for a healthy breakfast. We were both disappointed. It also felt that at the Arabic restaurant, they didn't have enough staff for the rush because we sat down with one napkin and didn't get served water until like after 15 minutes after sitting down, but the staff themselves, although seemingly overworked, were gracious and accommodating.

The facilities are excellent for families. It's great for people living in Doha with babies, for example, because it's a quick getaway. I especially liked our duty manager Taufiq and one of the waitresses at the American diner named Chit Su who were both very gracious. The room was good although if you're sensitive to light, come with a sleeping mask because it doesn't go fully dark. Dinner at the Arabic restaurant was very tasty.

Stayed in April 2024

Few and almost no lights at night outside the room Room is bad

It was a place to relax

Stayed in December 2023

Due to their in-adjustable dim low lighting in the balcony, I happen to ran into their glass door and broke my nose. Spent most of the check-in day with the nurse and didn’t get to do much. When we went to the reception regarding this incident and they didn’t offer anything to compensate or even as a gesture. Besides that, the bed sheets weren’t comfortable or warm. The room is pretty cold and there’s no way to increase the temperature of the room. Island overall lacks activities and their food quality is terrible and overpriced. This is my second time on the island, the first I went home with food poisoning after having a meal at TEDs diner. This time around I vowed not to eat there and went around the island trying all their restaurants only to be disappointed by the quality. Unfortunately even the breakfast was extremely disappointing. Overall the customer service is great, however the activities, the potential and the food quality could definitely use a serious upgrade especially for a resort that claims to be “luxurious”.

The Staff personal overall were really nice and helpful

Stayed in February 2024

No entertainment. Would not recommend anyone to stay more then 2 days. Would get boring. After 7 o clock it's sleeping time. I am on holiday need the island to be more entertaining.

First of all before I state why I have not rated a 10 stars I would like to say a big thanks to the following people for their hospitality and kindness. If it wasn't for these people it would have been zero stars. Shahed. Zubayer. Ronald. Osama. Noroshana.A great thanks to the bengali guy that works at the port. What a guy made experience amazing before I got to the island. His abit in the older side.

Stayed in February 2024

Extremely slow service. Very little to do Lack of services

Very average breakfast

Stayed in December 2023

We were beyond excited to be going to Banana Island, we had done our research, looked at reviews and considering it was nearly £600 a night we thought we’d be in for a luxurious 4 nights stay. When we arrived at the port we were “wowed” the marble reception looked 5 star and despite the very long, drawn out check in we were happy. Boarding the boat and the greeting from staff was lovely and the reception area looked like we were entering into paradise. On first inspection I did notice the managers desk looked a bit “chipped” around the edges but thought nothing of it … I should have realised then that this resort was “all fur and no knickers”. Initial thoughts of our room was good, however we soon noticed stains on the sofa, a bath tub that wouldn’t fill, old fashioned blue and white striped xx that had seen better days. We were also located directly above the childrens water park which was not quite what we had in mind but the hotel did agree to look into moving us. We decided to explore the island and ventured along the beach, we were greeted by a lovely member of staff who promptly asked us if we wanted any beds reserving for the following day as “it gets very busy when the day trippers arrive” we asked whether there was an area just for people staying on the island which, sadly there was not. The wooden sun beds had definitely seen better days, as had the covers, some of the beds didn’t even have covers on them. But we carried on … until we got to breakfast .. and we honestly felt like we were in butlins holiday camp! It was extremely busy, we had to wait for a table, the food was OK but was not being replenished, so we were all fighting over the last yoghurt. Despite the staff doing their best it was like they were running around like mad men, no interaction about our stay, it was just a chaotic mess. It was at that point we decided to call it a day and cut our stay short. We shared our thoughts with the manager who promptly upgraded us to a suite a

Stayed in January 2024

All employees will annoy you with the rate me please.

Nothing

Stayed in December 2023

They lack a lot of water activities, so it is not possible to stay for more than two days,and i don't feel generous during your stay,it is good to put every day some fruits for the guests, and small things must not be expensive

A good place for relaxation, and the staff was good

Stayed in November 2023

Needs better maintenance, there is no feeling it’s clean enough

It’s a different experience being on an Island

Stayed in October 2023

It should be called a kindergarten not a resort. It’s full of kids who were everywhere and shouting !! The room view was sea view, but also overlooking a pool. We could not enjoy the balcony due to the crazy shouting of the kids !! During breakfast it was a whole different level, in addition to the crying and screaming, some kids were still in their pajamas, seems like there were dragged straight out of bed ! Other kids were placing their feet on the table ! And just outdoors the kids were playing football near the tables, the ball almost hit me walking back to my table. Embarkment of the ferry was messy ! There was no order what so ever ! One family of 8 rushed to the doors disregarding everyone who was in line ! The staff did not even say a word ! The check out process was not nice ! I booked the 1 pm ferry out of the island and called the reception twice at 12:00 & 12:30 to collect my luggage, 12:45 comes and no one showed up !! On the way back in the ferry, the same kids issue appeared. Kids standing up on the seats and screaming ! One of the kids had his foot almost on our faces ! Upon arrival the valet lost my car keys. I had to wait for 30 minutes. What’s funny is, they brought me someone else’s car !!! Bottom line is, you may go there for an adventure of the unknowns but not a relaxing resort getaway

Location was excellent The room was clean and nicely equipped

Stayed in November 2023

If you are a black person pls don’t stay in this resort. They are extremely racist, their customer service is extremely terrible. Their food is trash. The rooms look nothing like what it looks like online. Their staff are very staff mean and unfriendly. Pls don’t waste your money or your time coming here

nothing

Stayed in November 2023

The staff is poorly trained if at all… we also had to bring our own luggage from the room to the boat under the hot sun. The buildings are outdated. The gym is old and needs renovation. Not much to do outside.

The anantara suite was great. Beach is beautiful and clean. Sumira that was working at the breakfast buffet was very efficient and kind.

Stayed in November 2023

- broken locks on bathroom door - dirty water running from bathroom tap, appeared to be brown/orange in colour which in itself is a health and safety hazard - tv was not working - everything on the island closes early, so there is not much to do - food was substandard, we ate at the QLounge. The staff was also quite slow in preparing this. - there was an issue where the power/lights to the villa kept turning off - we went for a walk and took our key cards but upon return could not get back into the villa. We had to wait over 15 mins for someone to come and open the door. At which point we were given two new key cards, one of which did not work - we were told prior to our stay (via booking.com) and on the day we arrived by the staff on the island that a boat was due to leave at 12.30 which left us sufficient time to catch our flight. However, on the day, we were then told that the boat was due to leave at 1pm to go back to the mainland which meant that we were rushing to catch our flight - when voicing this to the staff, they said they’d offer us a free lunch but know that we are leaving. On email, the staff claimed that they had offered us a complimentary taxi, which upon further communication they backtracked and said that they were wrong. When we had mentioned the above issues to the night manager, he told us to please not leave any negative reviews but did absolutely nothing to resolve our concerns.

The pool, although the jacuzzi feature did not work properly.

Stayed in October 2023