everything

Stayed in August 2022

the room was so clean and the view, so luxurious

Stayed in July 2022

The property is so elegant and beautiful

Stayed in July 2022

- when I arrived for check-in I waited more than 5 minutes just to wait for the only 1 available receptionist to finish his long-call with another arguing customer. - During my stay, the door opend suddenly by a hotel staff by the master key without any knocking or using the bell. And my family where inside. Then they start to say: "IT WAS A MISTAKE, I THOUGHT THE ROOM IS EMPTY. I AM REALLY SORRY SIR" 😡 -the hotel is more than 1 years old and breakfast buffet resturant have not opened yet!! .The breakfast was NOT buffet, you have to choose between Continental or Arabic set Menu!!! - They do not let you have a key of your car with you which is really annoying 😡😡 waiting for them to bring the car. The valet parking is mandatory!!! - I have to walk or wait to use the golf car whenever I need to go to the next building (Quest Themepark and Cinema) . The do NOT utilize the existing air-condition connecting bridge😡😡😡..

- I like the minimum use of normal concrete walls. Most of it are glass walls!!! which makes me enjoy the view and the sunlight. - I like the view from the bath which shows the skyline of doha and the Arabian Gulf - I like the cleanless of the hotel

Stayed in July 2022

nothing .

It was enjoyable as all the entertainment facilities are close like Quest, cinema and bowling. The apartment was spacious, comfortable and with a great view. The service was very wonderful and the staff were very friendly and kind, especially Sultan and Alex, and I thank them very much for their kind treatment and service.

Stayed in July 2022

Everything was great

Stayed in July 2022

amazing place ♥️

Stayed in June 2022

doors very heavy

the gray furniture of the room

Stayed in May 2022

stuff , room cleanness

Stayed in May 2022

so welcoming, not the first visit and of course not the last

Stayed in May 2022

Dusty, too much air freshener almost suffocated with the smell, noise of construction in the building during sleep time

Location is good

Stayed in February 2025

I took apartment in building C. Uber cannot access the building & You have to cross the road to get uber otherwise he will keep going around the building. No security guards in the building.

I book apartment with two bedrooms. Very spacious apartment, very clean & new furnished

Stayed in February 2025

Construction is going on, so it was very noisy .I regret staying there. I feethe staff unexperienced. There are no safety issues in the swimming pool.

The room is excellent. The hotel is fantastic

Stayed in February 2025

Noisy

Room

Stayed in February 2025

This was my first time booking a room costing over $610, and unfortunately, it was a disappointing experience. There was ongoing construction right above my room in the morning, making it impossible to sleep !!! and I was not informed about this in advance. The main reason for choosing a 5-star hotel is to enjoy a restful night, which I didn’t get! This was truly frustrating and not what I expected from a luxury stay.

The staff were exceptional — helpful, kind, and truly dedicated. I had an incident where my child bumped his head, and the entire team immediately stepped in, guiding us to the first aid clinic with professionalism and care. I’m incredibly grateful for their support and kindness during that stressful moment. The room was spotless and beautifully maintained. I can’t thank the staff enough for making our experience so positive

Stayed in February 2025

The view even that I sent my preferences regarding the view. The view I got from the room was not satisfactory to the point that I avoided looking out the windows because of the bad view.

The furniture

Stayed in November 2024

Issue with the room and we had to change to a smaller room.

Cleanliness and the friendly staff.

Stayed in January 2025

Very noisy construction, it's bad. The work is almost 24 hours so be prepared to hear it at 6am

The room is luxurious, location

Stayed in February 2025

The doors are so heavy that my children couldn’t open them. The breakfast area is so small and limited.

Staff very nice. The suite is big.

Stayed in January 2025

Besides the terrible experience we had, we realised this hotel is a massive disappointment for anyone that knows other Banyan Trees and expect the same. The location is terrible, all the big brand hotels are in West Bay or The Pearl near to the beautiful and touristic parts of the city, this one is in the downtown next to pretty ugly buildings. The breakfast was not a lux buffet as expected, it was a lame choice of three different breakfasts which means your options are limited and also they are incredibly slow so we had to wait a very long time to get our food - which is less than ideal travelling with kids. The staff is the most unprepared, unfriendly and unhelpful we have encountered, only the one lady at the breakfast was nice and helpful (unfortunately we don't remember her name) Their outdoor pool is horrible, with no view whatsoever and not cosy or luxurious at all. WE WOULD NOT RECOMMEND THIS HOTEL TO OUR WORST ENEMIES. They are not what a Banyan Tree is supposed to be. They only charge you like a Banyan Tree but fail to provide the same. The biggest disappointment of our lives!

This has by far been the most disappointing experience we have ever had. First the hotel contacted us 1 week before our check-in date to tell us they were giving us an "upgrade" to a bigger room. We immediately identified this was not really an upgrade but a matter of overselling the hotel as this "better" room was not in the same hotel building. We were assured that we would have access to all of the hotel facilities and that both buildings were connected by a bridge so we didn't have to exit to the street to get to the hotel - BOTH OF THOSE PROMISES A LIE! When we arrived to the hotel the whole hotel was surrounded by police, inside and out and WE WERE NOT ALLOWED TO USE ANY FACILITIES INSIDE THE HOTEL. Even the lobby was inaccessible to us. Only one restaurant we could use for breakfast and we were ASKED TO ENTER AND EXIT FROM THE STREET. We were made feel so unwelcomed that we chose to leave to another hotel. Upon checkout I decided to use the restroom and police was waiting for me outside and asked me to leave from the back door. All of this because the hotel decided to welcome a French football team from Paris that is sponsored by Qatar. On repeated occasions we told them if they knew the hotel would be inaccessible to guests why to even bother receiving guests. We tried to get a refund in multiple times and they denied saying the booking was not refundable. We have stayed at various Banyan Tree around the world and this experience puts the whole brand into disrepute. WHAT KIND OF HOTEL RECEIVES GUESTS KNOWING THEY WONT BE ABLE TO USE THE HOTEL? The whole staff was completely unapologetic as if we were the weird ones for being upset about this situation. In the end we managed to get a partial refund, but that was after multiple escalations and complaints.

Stayed in January 2025

Dear HotelManagement, I am writing to express my disappointment with the service I received during my recent stay at your hotel. I had booked a two-bedroom suite [mention the booking details, e.g., confirmation number, dates] two months in advance, as I was traveling with my family, including young children. However, upon check-in, I was informed that only a residence was available, and no solution could be offered due to the hotel being fully booked. This was extremely upsetting as I had planned this trip carefully, expecting a smooth and comfortable stay. It was unacceptable that my confirmed booking was not honored, and no alternative arrangements were provided. This caused great inconvenience to me and my family. I hope you take this feedback seriously and implement measures to ensure that other guests do not face similar issues in the future. I also expect a response or resolution to address this matter. Thank you for your attention, and I look forward to hearing back from you. Sincerely, [Fahad Alkhaledi]

No thing

Stayed in January 2025

The hotel did not tell us that they have renovation going on and it was noisy since early morning.

Location and facilities

Stayed in December 2024

Maintenance at the entrance, no signs for the hotel and no great bits at the lobby

Location , standard

Stayed in December 2024

I booked penthouse: Dirty toilets Lights don't switch off Staff don't answer phone calls( rooms service, dining, house keeping.. ALL Used water bottles in room when checked in Check in is in level 23.. Residences building is far from hotel main check in All in all, soooo disappointing

Honestly, NOTHING.. The only moment I liked was when I checked out!

Stayed in December 2024

Price

Stayed in December 2024