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Reviews of Cielo Hotel Lusail Qatar This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Al Tarfa Service Rd Cielo Hotel Lusail, Doha, Qatar

#184 of 198 hotels in Doha

Guests' Choice

Review Score

Based on 1109 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    7.9

  • Value for money

    7.8

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2025

    8.0
    Best place to stay and the place is wonderful
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room amenities (bathtub water is not working. Cannot use it, Standing Light at Living room is not working! On/off all the time. Not able to use it.

    Stayed in March 2025

  • Reviewed: March 30, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Gym

    Very professional staff

    Stayed in March 2025

  • Reviewed: March 29, 2025

    8.0
    Stay was fine
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    While check in time i have to wait like 20 minutes coffee machine stuck when i call to front office to assist me with the tv the engineering guy came and saying we cant change the language only Arabic language available then i just smile after that once he done checking everything he said no you tube and he is not confident staff needs to improve

    Specious room view nice recommend it only for night values for money

    Stayed in March 2025

  • Reviewed: March 25, 2025

    7.0
    Value for money.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower area, Dirty Carpet.

    Breakfast

    Stayed in March 2025

  • Reviewed: March 17, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location

    Stayed in March 2025

  • Reviewed: March 15, 2025

    8.0
    I like it
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Size, location and value for money

    Stayed in March 2025

  • Reviewed: March 4, 2025

    6.0
    Definitely coming back to get my breakfast was home away from home
    • Leisure trip
    • Travelers with friends
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    That I paid for breakfast and the hotel expects that I must call to specify that I need the breakfast I paid for

    The workers were quite friendly and very loving aside just a few which isn’t too bad. Also the lady that serves perfect even gave me a free birthday cake

    Stayed in March 2025

  • Reviewed: February 8, 2025

    8.0
    Very good stAy
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No

    Staff is very good especially pakistani staff her name shakra , she give us very good room on the same time

    Stayed in February 2025

  • Reviewed: February 2, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nightclubs and the staff cannot control drunk people inside

    Location , room size

    Stayed in February 2025

  • Reviewed: January 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 1 night

    The noise from the night clubs.

    Stayed in December 2024

  • Reviewed: January 24, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    The hotel is not suitable for families

    Stayed in January 2025

  • Reviewed: January 20, 2025

    8.0
    Recommend
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The cost was doubled during the weekend

    Clean and nice staff

    Stayed in January 2025

  • Reviewed: January 13, 2025

    6.0
    thanks to the kind and accommodating staff, but the room's maintenance issues fell short expectation
    • Leisure trip
    • Solo traveler
    • Deluxe Suite
    • Stayed 1 night

    While my stay had some highlights, I was disappointed with certain aspects of the room. The TV in the initially allocated room was not functioning, and the towels were incomplete. I had to request slippers and a bathrobe, which I expected to be readily available. Additionally, there was dirt in the bathtub, and some lights were not working. For a five-star hotel, these issues were unexpected and detracted from the overall experience.

    The Filipino gentleman who assisted me during my stay was exceptionally kind and accommodating. His professionalism and warm hospitality truly enhanced my experience at the hotel.

    Stayed in January 2025

  • Reviewed: January 2, 2025

    7.0
    Very spacious which was nice but needed fixing up. Scew towel rail held up by putty Black paint marks in the bath
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Needed revamping

    Spaciousness

    Stayed in December 2024

  • Reviewed: January 1, 2025

    6.0
    Lower your expectations for this hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night

    With better management or supervision, they can be so much better without spending extra money. Firstly, cigarette burns on carpets and couches although it is a non-smoking room. Got into our room, no extra toilet paper, one towel only, no bathmat, one cup for coffee, no milk. The vanity kits and other items provided in the bathroom isn't checked as some of them were empty with nothing in. Leaving half used toiletries like shampoos and conditioners used by others, in the room, is not acceptable. Hotel is noisy as there is a club in the hotel and since the hotel is small, it was loud. Dustbin in bathroom broken. So just better house-keeping alone can make a difference. The breakfast was however very disappointing and we ended up going to a restaurant for breakfast.

    Great location and very big rooms and bathrooms. For the price, it is value for money.

    Stayed in January 2025

  • Reviewed: December 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The water in the shower was not hot.

    Amazing and spacious room. Clean! Staff very helpful!

    Stayed in December 2024

  • Reviewed: December 20, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant Breakfast

    Staff Clean Furniture Near to lusail Stadium

    Stayed in December 2024

  • Reviewed: December 18, 2024

    7.0
    Reasonable
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No towels I had to ask. No milk and very limited water, tea and coffee

    Bit cold with the AC

    Stayed in November 2024

  • Reviewed: December 13, 2024

    7.0
    Good
    • Business trip
    • Travelers with friends
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Poor breakfast, Shower not safe

    Spacious rooms and clean

    Stayed in December 2024

  • Reviewed: December 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The club on the ruftop. Every day the music was starting from 10 pm until 2-3 am and it was so loud that the windows were vibrating and we barely could fall asleep.

    The stuff was very nice, polite always helpfull.

    Stayed in December 2024

  • Reviewed: November 23, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Location is very good

    Stayed in November 2024

  • Reviewed: November 11, 2024

    6.0
    Some nice features, but overall pretty underwhelming...
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    For starters, for some reason, it was really hard to get towels for our room. There was only one in the room when we arrived. Then the next day there were zero. We tried calling the front desk but the phone just rang and rang and rang without anyone answering. Finally got ahold of housekeeping, but then they only brought one towel and we almost had to negotiate with them two times to get two towels and a hand towel. By the way they were acting, you would've thought there was a worldwide towel shortage. The A/C in the room basically had only two setting - Ice Age or Off. The breakfast sadly left a lot to be desired for and most of the food looked like it had been sitting out for a while. We only stayed here on the weekend, but every night at 10pm the spot at the base of the hotel played really loud music that you could hear and feel in your room until the wee hours of the morning. Overall, just not the kind of service and experience you expect from a hotel like this.

    The suites are very nice and spacious! This was probably the best part about the hotel. Very nice bathrooms, the living room space was comfortable, and you did not feel cramped at all in the bedroom area.

    Stayed in November 2024

  • Reviewed: November 1, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Junior Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Far from doha

    Near groceries store

    Stayed in November 2024

  • Reviewed: September 29, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unprofessional receptionist Quennie is the name if I am not mistaken. I called the hotel to confirm the rooms but unfortunately she hung me for 8 minutes. She informed us that it is ladies day and the pool will be closed at 5PM but after the card payment. She should inform me beforehand as she knows that I am hesitant already to continue the booking as the rooms are separated and not connected. The way she communicates also is not even good at all, poor communication skills and customer service. Very disappointed.

    Ms Ranya attended to us in a very polite and professional manner. She at least solved and gave a solution to the issue.

    Stayed in September 2024

Showing 1 - 25

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