The room and bathroom was not clean when I check in , it seems someone use it and eat on the table.. they said they will change the room when available.. but I was busy no time to wait and change ..

Stayed in November 2023

Enhanced Security with forced bag checks due to the Asian cup. Poor service in the breakfast area. Very poor check out experience - this needs rapid improvement as it’s the last impression on guests.

Good breakfast variety - but poor service. They were overwhelmed as they had many guests. Very friendly manager, Yaccine and the respectful security guards.

Stayed in January 2024

The restaurant staff I ask him about I have child stay in room while we are taking breakfast because he was sick so I need to take food with me to room they don’t accept this was so bad.

The hotel comfortable and quiet

Stayed in December 2023

The room furniture needs to be replaced

Stayed in December 2023

Near by festival mall, staff is friendly, calm and nice I always stay there since its near by my clinic

Stayed in December 2023

That the parking lot smells

Good rooms, spacious, and a huge pool for the kids to play

Stayed in November 2023

Some maintenance needed. Shower not working Rain shower not working in the spa area, not enough towels.. area looks like it’s not used a lot.

The staff! Especially the younger ones… so kind and went above and beyond.

Stayed in November 2023

Outstanding staff specially Mr zakary and Marwoa

Stayed in October 2023

Hotel Entrance

Price, staff and quality.

Stayed in August 2023

very high cost of any snack ordered or coffee to room no milk in rm for coffee

cleanliness and service level

Stayed in October 2023

Check in was a bit difficult and time consuming

Price and modern building

Stayed in July 2023

Nothing

Their food and staff dealt

Stayed in August 2023

The matress was too soft, I really dived into it which hurt my back very much. Hotel matresses should always be in the middle level of softness.

Very calm and clean hotel. Staff are very friendly and accomodating

Stayed in July 2023

I hope the swimming pool has shade

Swiming pool

Stayed in July 2023

No shade for the cars/ in front of the hotel.

The pool and restaurant

Stayed in June 2023

Again Mr imad , yassine roustom , marwa , zakariya all the staff are in the tooo of customer service special thanks to front office

Stayed in June 2023

Many things, poor maintenance and painting of bathroom’s ceiling, lack of quality amenities Why thick carpet in the restaurant and heavy chairs ??? Can’t be moved @ I have requested for a quite room, but last night was very noisy

Close to my house

Stayed in June 2023

The house keeping service

Clean and the decor is classy

Stayed in June 2023

This review is hidden because it doesn't meet our guidelines.

the restaurant and food quality needs to be improved

all was perfect and great

Stayed in April 2023

The noise

The stuff & food

Stayed in January 2023

The price I paid did not match the expectations I had when I booked. I booked a "pool view" room and later found out the pool was empty and closed. That was disappointing. If the pool was unavailable, I should have been informed about that early on. I felt deceived as a guest and customer.

The room looks like a palace. It's beautiful!

Stayed in March 2023

There’s one thing that didn’t satisfy me , the shower area is not too spacious.

I mostly liked the ambiance and setting of the rooms.

Stayed in March 2023

After a few minor initial hiccups, I really enjoyed my time there. The staff were super attentive, especially the Manager Zaz, who made me feel very welcomed and alleviated my concerns and made sure my staycation was worthwhile.

The location is ideal for me. I wanted a short, quick, no fuss / trafficky location and this place is literally 10 mins from where I live. Although it’s close to my home, it didn’t feel like I hadn’t gone away on vacation! I felt fully refreshed after my stay there. the spa / indoor hot tub was a treat and I felt rejuvenated! I particularly enjoyed the food I ate there… everything was cooked to perfection 😊

Stayed in March 2023

This was not my first time staying in this hotel but it will be my last time. I booked 3 rooms for 2 nights. In my first night I was bitten by bed bugs. They changed my room but till my checkout Not a single person called me to apologize or even say we are sorry. Even when on my checkout day, I told them about it and no one seems to have a clue of what happened during the night shift or even care to offer some compensation of what I have went through with my child. Looks like customer comes last, money comes first in this hotel.

Location, friendly staff, and breakfast

Stayed in March 2023