No Parking Breakfast should be improved

Stayed in April 2024

The staff at the reception was very helpful in booking a Uber car for us to go to airport.

Stayed in April 2024

No valet guy for car and we wait 25 min in the morning for valet to care our suitcases

Size of the room

Stayed in April 2024

The light in the bathroom would turn off sometimes and we wouldn’t be able to turn it on. Usually came back quickly. Otherwise everything was perfect.

Perfect location for sightseeing. We were able to walk to the national museum, Museum of Islamic art, corniche and old souq. West bay and the airport are also close by car. It’s very very safe. Rooms were clean and very spacious.

Stayed in April 2024

Spacious rooms and large twin beds

Stayed in April 2024

Very strong conditioning in the loby and restaurant. The beakfast was good, but I would rate it as 4 stars.

Good gym. Excellent location. The room , the bath was very good. Very polite staff. Possibility to order excursions.

Stayed in March 2024

This is a nice hotel but is not a 5 stars hotel. Some tables in the corridor are full of dust. Their hair dryer is at the level of a 3-star hotel. The cleaner came to clean the room at 9 a.m. while we were having breakfast and not yet ready for the city. The pool is not working. The gym officially opens from 9 am. Nobody from the staff is there. The entrance door was open so my wife went exercise at 7 as she usually do. Today an employee locked her in the gym while she was working out, luckily the side door was open so she was able to get out. It's Ramadan time, so I understand that the food offer may not be as usual, but their pastries were dry and they don't have espresso, only filter coffee. As I mentioned, the hotel is ok but not at the level of 5 stars, the management should work a little on the details.

All the staff at the reception are very polite. the location is near museums and Waqif market. metro station is not far away if you like it, also taxi are available all the time the room is big, clean and the bed is very comfortable. a tourist guide book is in the room and it was helpful.

Stayed in April 2024

Swimming pool was closed for maintenance during our stay. Thanks!

Good hotel with good staff and service

Stayed in March 2024

The bathroom could be renovated (it looks old and there was dirt in the corners of the bathtub). My card stopped working 5-6 times and I had to go to the reception to get my card updated (staff said the card shouldn’t be kept near your mobile phone). This was very annoying. The pool was under maintenance during my stay which was disappointing.

Very big, spacious rooms (almost like an apartment!). Very quiet. The hotel is located near Souq Waqif and not too far from the airport.

Stayed in March 2024

The pool was shut for maintenance work. It would have been nice to be advised of this prior.

The room was clean, large and spacious with comfy beds and plenty of wardrobe and drawer space. The location was a 5 minute walk from the Corniche and a10-15 minute walk from the Souq Waqif. The breakfast buffet had a good choice. We arrived on an early morning flight , arriving at the hotel before 7am, but the staff were very helpful and got our room ready for 08.30.

Stayed in March 2024

Location of the hotel Sarhad Premium restaurant

Stayed in February 2024

I was not very happy to get a very dark room, since I booked a room for several nights, but after addressing it I got a lovely room the next day, which was really appreciated. I was not very happy that the pool was closed for renovation, as this was part of the reason I booked the hotel. The work during the day was also very loud and above my new room, but after mentioning it the personal was immediately helping and trying to sort it (I could have changed to a new room, if I wanted)

The place is close to Souq Waquif, the metro station and as well the great museums of the city, which was great.

Stayed in March 2024

Unfortunately, there was an issue with the internet. Despite the hotel claiming to offer Wi-Fi, the connection was unstable and slow. This posed a hindrance for us as it relied on the internet for business purposes and communication. Nevertheless, i tried to make the best of it and otherwise felt well taken care of. Overall, my stay was pleasant, but the internet problem was a disappointment and could be improved to enhance the overall impression of the hotel.

My stay at the hotel was overall extremely satisfying. The amenities and service were top-notch and exceeded my expectations. The rooms were comfortably furnished, the staff was friendly and helpful, and the location of the hotel was ideal for our needs.

Stayed in March 2024

Parking

Very comfy bed, good location and restaurant

Stayed in March 2024

Nothing

Everything was OK

Stayed in March 2024

Maybe provide coffee maker in the standard room

Thank you for the exceptional service

Stayed in March 2024

I've stayed in many 4 star and 5 star hotels, and this one should be 4 stars. Reception staff need to cheer up a bit, don't think they ever smiled (apart from Edward). No iron in the room - can ask for one but takes ages to come. Pool wasn't open which meant no swimming throughout. Breakfast was good but same limited range everyday. If this was a 4 star hotel, I would not have been disappointed, but there was nothing to make this a 5 star hotel.

Hotel room is spacious and clean. Restaurant and spa staff are friendly.

Stayed in March 2024

Outside our window there were too many pigeons on the metal structure of the hotel and it was hard to sleep in the afternoon or in the early morning. Room cleaning service wasn't so perfect.

Great location

Stayed in March 2024

The beakfast was ordinary,

The room was spacious, the staff were friendly,

Stayed in March 2024

Stuffs felt like they don't want to be there. One time I called room service, no one would pick up. Another time I asked for the room service menu, they said they would send the menu in 5 minutes. Half an hour later, I decided to just go to a restaurant outside.

The room was more of an apartment, with kitchen, living room etc. Oven, refrigerator, stove, washing machine etc will surely make your stay comfortable.

Stayed in March 2024

Early morning they start cleaning the room and sound is bothering me while sleeping

Clean

Stayed in March 2024

Improvements can be made on lighting and bathroom flooring

Booking.com

Stayed in March 2024

There was a smell of cigarettes in the room it it is difficult to lose of people have smoked there previously. Check in slow at 1am due to one member of staff. Couldn’t help but feel they could have been more prepared given the London flight arrives at midnight.

Staff wonderful. Allowed me to stay in room an extra 30 mins so I could have a meeting. Good breakfast.

Stayed in March 2024

The check-in was slow since there was only one staff at reception to take care of check-in and check out, the showe water was weak, Slippers and dental kit upon request

The location was perfect convenient to reach everywhere, the room is spacious, clean, bed was very comfy, has underground parking, staff were friendly, there is Pakistani restaurant very delicious and good prices big plates

Stayed in March 2024

Parking

location, room size, and staff

Stayed in February 2024