Very amazing hotel, maybe a bit old but gym is working properly, cleaning is amazing etc Restaurant with buffet is too good, we couldn’t leave it with over eating 😅

Stayed in April 2025

Huge room, clean and very helpfull staff

Stayed in April 2025

Not that much the hotel has the facilities, and a lot of attention needed to be place on the room for example a lot of power supply was not working, TV not working and bed was not comfortable so many things was not expected compared to the photo on the website. I did not thing so I will come or think to come back. Even if i need to park my car on the basement I need to be very careful due to short and narrow place.

Not that much the hotel has the facilities, and a lot of attention needed to be place on the room for example a lot of power supply was not working, TV not working and bed was not comfortable so many things was not expected compared to the photo on the website. I did not thing so I will come or think to come back.

Stayed in April 2025

When booked the room via booking app , I already mentioned that we are 3 persons ( 2 grown up and 1 child as 9 years old) in which this was confirmed with the hotel as well via phone before check in , still the hotel charged us for extra bed while checking in stating that it was under impression that the child is less than 2 years. The hotel is not 5 stars I give it 1 stars It’s not clean and not comfortable to stay in The toilet too dirty and the water in the shower is dirty ( yellow) and stopped while taking the shower The room service is slow

No thing

Stayed in April 2025

Dear Grand Resident Doha Team, I wanted to take a moment to express my heartfelt gratitude and appreciation for the exceptional experience my family and I had during our recent stay at your hotel. From the moment we arrived, we were treated with warmth and kindness by your staff. ( Yasmeen) she accommodations were comfortable, clean, and perfectly suited to our needs. What truly made our stay stand out, however, was the outstanding service we received from your team. Every interaction, from check-in to check-out, was met with a smile, a willingness to help, and a genuine interest in ensuring our stay was nothing short of perfect. Please extend our sincerest thanks to every member of your team who helped make our stay so special. We can't wait to return and experience the warmth and hospitality of [Hotel Name] again. With sincere appreciation, Muneer AlOtaibi

Stayed in February 2025

Dear Grand Resident Doha Team, I wanted to take a moment to express my heartfelt gratitude and appreciation for the exceptional experience my family and I had during our recent stay at your hotel. From the moment we arrived, we were treated with warmth and kindness by your staff. ( Yasmeen) accommodations were comfortable, clean, and perfectly suited to our needs. What truly made our stay stand out, however, was the outstanding service we received from your team. Every interaction, from check-in to check-out, was met with a smile, a willingness to help, and a genuine interest in ensuring our stay was nothing short of perfect. Please extend our sincerest thanks to every member of your team who helped make our stay so special. We can't wait to return and experience the warmth and hospitality of [Hotel Name] again. With sincere appreciation, Muneer AlOtaibi

Stayed in March 2025

I am absolutely frustrated with my experience at this hotel. The level of disorganization, lack of preparation, and poor response to issues is unacceptable. Dislikes: 1. Unacceptable Check-in Delay • I arrived at 5 PM, well after the 3 PM check-in time, as I had clearly communicated through Booking.com. • Despite this, none of the rooms were ready. • It took the hotel 2.5 hours to provide the three rooms—finally at 7:30 PM. • To make matters worse, the rooms were not even on the same floor, despite our request. 2. Room 612 - Constant Noise & Broken Curtains • The room was noisy due to nearby machines, making it difficult to sleep. • The curtains were damaged, allowing sunlight to stream in, disrupting rest. 3. Room 607 - Flooded Bathroom • The bathroom floods because the drain is too high, preventing water from being properly removed. • I had to call housekeeping to deal with this basic issue. 4. Room 507 - Paid Upgrade, Yet More Issues • This deluxe room was upgraded to an executive room on Monday (which we paid for, as no compensation was offered). • Despite clearly communicating all previous issues through Booking.com, no response was given. • On Tuesday, a full hour of drilling took place next to this “upgraded” room. • We had to call three times before the noise was finally addressed. Likes: • The valet and luggage employees were the only bright spot in this experience—welcoming, kind, and helpful.

Stayed in April 2025

Hotel was not as it appears on booking.com images. It was more expensive than I had anticipated from the cost on the website and what I was charged when I arrived (conversion rates could have an element of this). Check in took a very long time, I was not asking for any requests, I later realised it took so long because they were signing me up to receive emails from the hotel company (without my permission and without asking). My bag was taken to be scanned and then just left in the lobby, I had to go seek it out after the lengthy check in process - there was confusion over where it had gone. I booked only 2 hours before arriving, and there was no note of the building works going on. The hot tub was out of action and I was informed this was a brand new issue - an "emergency maintenance" (the way the remaining water was in the tub, it appeared to have been sat there for a while). When I challenged that I was not informed of this, I did not get a good response, the receptionist was defensive. I used the spa facility of the sauna and there was a very loud drill ongoing for the full time. The man in the spa area was kind and apologised, but again, the hotel receptionist was rude and dismissive and told me that it was nothing to do with the hotel, it was the spa so it is not her problem. The hotel was very dated and the room was very cold, I could not adjust the set temperature, but I could turn the AC off so that is what I did. Room service took a long time to come, the menu is not very accessible as the items showing from the QR code do not relate to actual menu. Again, abrupt and dismissive staff at this end too. Just be warned if you stay there it does not look as it is presented. When I left I was followed out of the hotel after being asked if I had checked out and my stay was finished, to be asked the same question again. It was very unusual and just added to the negative experience. I would not go back.

When I went to the desk and informed them that I was not happy with how the trip had started, I did get a room upgrade which was appreciated but I had been hoping to be refunded as I had not slept in the room and the hotel was not as it appeared. Room service portions were generous.

Stayed in March 2025

The bed was terrible, I called to ask if they could fix it or change our room but the front desk lady sent up guy with a blanket. Slept on the couch. The rooms are dated, this is no 5-star hotel by any stretch: facilities, services or customer service.

It was so cheap, good for a one-night layover. The man that checked us in was kind and said he gave us an upgrade (greatful but the room wasn't nice).

Stayed in March 2025

We only miss the hair dryer in the bathroom. Everything else was excelent!

Stayed in March 2025

Very kind and helpful staff. Hotel location is very close to attractive regions. Cozy room atmosphere 24 hours service

Stayed in March 2025

I like everything about the place. Peace, comfort, safety, order, accuracy and honesty. In fact, everything you want, you will find in this place. It truly is what it is called: your home.

Stayed in March 2025

No issue.

Nice clean comfortable room and good breakfast selection. The staff is excellent and very helpful. The location is good. I would stay at this facility again and recommend to all.

Stayed in February 2025

The room was dated and smelled strongly of damp. Had to leave the window open because of the smell, and was kept awake by noise. Forgot something in the room and contacted the hotel. They replied that housekeeping should check, and afterwards stopped responding.

Location was ok. Friendly staff

Stayed in February 2025

- the fact that they told us we could do an early check in and that it would take less than an hour, and had to wait for more than 2 hours ( when we could have left our suitcases and came back later on for the check in ) - the fact that it was extremely cold in the rooms and no way to heat it up - the face that when we complained about the noise from upstairs and our inability to sleep, they did nothing for several days, until the last one where they changed the room ( unfortunately we had an early flight and didn’t sleep much either so it was useless) The staff wasn’t taking accountability for anything - the room weren’t cleaned well - the bed was itchy, also got bitten on my legs by who knows what

Breakfast

Stayed in March 2025

The housekeeping team didn't clean our room thoroughly and left the pillows on the sofa instead of placing them on the bed. Additionally, the bathroom sink had drainage issues, causing water to accumulate while washing hands or face

Great value for the room, and the staff was very helpful, especially Nerfeen at the reception desk.

Stayed in February 2025

Nothing :)

Super friendly and nice people who work there. Spacious, very clean and comfty rooms. Fast wifi, Awesome restaurant on the ground floor!

Stayed in February 2025

Smokey, dark room.

The staff.

Stayed in February 2025

Our toilet flushing botton was loose.I think it need fixing and there was no ironing board provided

Staff very polite and helpful.Hotel room clean and daily cleaning done well.Catering was very good.The food was very good

Stayed in February 2025

Very old dated rooms, air con was ridiculously cold and couldn’t be turned down, bedsheets were damp

Breakfast was good.

Stayed in February 2025

Breakfast quality and display as well place were below 5 stars hotel.

Unclear

Stayed in February 2025

The smell of the room and bed and not clean bathroom as i expected also I was very disappointed with the reception service. The staff seemed unfriendly and unwelcoming, which left a negative first impression.

The only thing i like is the location

Stayed in February 2025

The room was very tired and really needs renovating. The shower was only ever warm, not hot. Bedside lights broken. Carpets stained. Noisy people in the room next door.

The staff were all extremely friendly. The room was very large.

Stayed in February 2025

Nothing every thing okay

Nice I like it

Stayed in February 2025

Too old, very expensive, un friendly staff and uncooperative l,breakfast sub normal and too simple. One can find much better choices at much lower prices. Even for simple things such as towels, which were not provided, I had to request them several times and yet not provided

Just location

Stayed in February 2025