I booked for 2 adults and one child, the receptionist claimed it’s not showing for 3 !!?? further she requested me to pay although I paid in advance, they didn’t bring the bed for my daughter till next day of my stay over there

the facility was clean and the food was good

Stayed in April 2023

The swimming pool was extremely small and unclean

Very good

Stayed in April 2023

There was a problem with the water drainage system in the shower. Not what you would want after a long day.

Stayed in March 2023

Although I received payment confirmation the hotel canceled my reservation without any notice or email or call. It’s very disappointing as we are big family with old people and children and I booked 2 big apartments, manager Angela explained that rooms were given to other families who arrived earlier and gave me two other rooms on different floors near construction! noisy and unprofessional manager and reception I will never stay or recommend this hotel ever as I faced annoying experience for first time in my travels.

Location and breakfast, staff in restaurant were helpful and kind

Stayed in March 2023

‏Customer service is very bad, no one answers the phone, and they were told to take hooks, and no one came and the call was made, and no one answers the phone

Stayed in March 2023

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Stayed in February 2023

the check-in was very bad. very slow and the employee was taking too long talking to the other customer when she knew she is the only one available (9PM time) and I was the only one waiting (took around 15 mins for someone to step up and help even though he was standing and watching the while time). the bed mattress is the worst thing you could ever try!! I stayed for three nights and now I have horrible back pain. the sink takes a minute for the hot water to come so be prepared for the wait. if god forbids you wanted to call and ask for something expect a minute or two for someone to pickup the phone. also, the valet at one time forget that I asked for my car and thank god they did not lost it all together!

location

Stayed in February 2023

it was unfortunate to book one week in advance a non smoking room and to end up with smoking room!!!

Location

Stayed in February 2023

staff and service

nothing except location

Stayed in January 2023

dirty carpets ,no exhaust in the bath rooms,broken door handles

staff was good

Stayed in January 2023

too noisy

location

Stayed in January 2023

‏I will talk about my experience. Bad reception. The female employees are nervous. My entry is delayed. ‏The mattresses are old and bad, and the cooking cupboard is everywhere. The delay in taking the bags. The delay in bringing the car. ‏There is no interest from the staff, not even a smile or an apology. I paid a good amount and did not stay at the expense of the staff

Stayed in December 2022

staff unresponsive. multiple calls to concierge went unanswered. wrong name was on the room even though the confirmation number was correct, so I was consistently referred to as someone else, and when I raised the issue the wrong name remained until checkout. checked in at 1 pm, was never notified that my room was ready, at 6 pm I went and asked myself. was told bags would be in the room but they weren't, so I had to go back downstairs and retrieve them. May seem like minor concerns, but when you're staying at a 5 star hotel and are paying 5 star prices, and are told things will be a certain way, you do expect a certain level of service and care.

facilities were excellent

Stayed in December 2022

Settings and price

Les équipes et personnels

Stayed in December 2022

I paid in full the rooms via booking.com, when I arrived the hotel staff said that the hotel is sold out and no room is available!!!!

Stayed in December 2022

I paid in full for two rooms via booking.com and the hotel said that there are no rooms and that they are sold out

Stayed in December 2022

old dated tv! didn’t even work

location and staff great

Stayed in December 2022

During semi finals of world cup. its not that crowded but the service is terrible. the kept our luggage at the lobby for 3 hours. I brought it myself to the room

spacious room

Stayed in December 2022

This review is hidden because it doesn't meet our guidelines.

Front office team are not well trained

Breakfast was nice

Stayed in November 2022

It was over the top regarding covid, proving vaccinations at every check point in the hotel after jumping through so many hoops just to get into the country. Getting a cab first thing in the morning was impossible. Relied on Uber.

Hotel room was great.

Stayed in September 2022

the room

Stayed in October 2022

the room need to be maintained and the staff should be changed!

nothing

Stayed in September 2022

small TV in room empty mini fridge

location

Stayed in September 2022

honestly, we were celebrating our wedding anniversary. The Hotel send us a message and promised providing a complementary cake. so i told my wife, she was excited but honestly they probably forgot about it. We didn't ask for this gesture but it makes us a bit disappointed. anyway, thanks Intercont for everything.

great location.

Stayed in September 2022