Breakfast

In general comfortable

Stayed in January 2025

Room 556 Stay On January 15 (during our extended stay), the room was not made up. When we informed the reception around 7:00 PM, we were told it might be because we might have pressed the "Do Not Disturb" button, which prevented housekeeping from accessing the room. They asked if we would like the room made up, we said yes and requested fresh towels as a priority. We did not press the "Do Not Disturb" button, as were out the whole day. Despite this, we had to remind them again, and by then, we were frustrated and demanded the towels urgently not bothering about making up the room as we were tied being outside the whole day. About five minutes later, two staff members arrived with the towels. However, there was no apology—only an explanation that the "Do Not Disturb" button deactivates the doorbell, so attendants would not know to access the room. Surprisingly in conflict to their argument, the doorbell worked when they delivered the towels. What I found disappointing was the poor customer service. Instead of acknowledging their possible oversight, the staff subtly implied it was our fault, showing no remorse, apology, or empathy. The response was not prompt, as we had to call twice to finally get the towels. The room was not made up for that day. I have visited Doha multiple times and stayed in various hotels—I love the city. This incident was a minor glitch that I can overlook, but I am reporting it due to the way it was handled, the handling did not meet the expectation based on the fantastic experience of service that we received during check-in on January 14. PS The bathroom doorknob was loose and falling off. Routine inspections may need improvement.

Stayed in January 2025

customer service and communication 👎🏻👎🏻👎🏻

Nothing

Stayed in January 2025

Food was average and expensive

Comfortable and convenient place for long flight layover

Stayed in January 2025

We were placed in an unsafe room in which the bathroom flooded and we were left to deal with an inaccessible bathroom Awaiting support from Bookings.com

An appalling stay

Stayed in January 2025

Nice hotel but too far from airport for a short stop over. They didn’t answer the phone and we couldn’t find the shuttle bus.

Stayed in December 2024

I have forgot my AirPods at the room, however didn’t get it back…just lost it there 🥹

Stayed in January 2025

the breakfast served was less than the average in quality with a lot of chaos and shortage of crockery, the food stuff was cold , not replenished quickly and with poor taste. The serving staff was not able to manage the crowd. Quality and selection of breakfast menu was towards lower grade. I asked for the tea and was told that it was finished by 9:00 o clock in the morning , then i opted for a latte which again was tasteless. Cold Dosa was served without any sauces. All in all it was a bad experience considering the name and brand of hyatt regency.

Nothing , as the price was not worth the facility, wooden furnitures in the room with foul smell were intolerable and truly reflected that hotel is trying to cut the cost through fascility, If you book through booking. Com the hotel gives the least valuable room without any proper view or Fascility. In my case we got the last room in the long corridor without any good view though we paid the requested price at booking.com . The lady at reception was continuously telling that the hotel is having full occupancy and nothing can be done. Hayat( in Qatar) did not lived up-to our expectations.

Stayed in January 2025

New years celebration was out of hand.. music was so loud you could hear it from every room. It is understandable that it is a festive day but we had kids to put to sleep.. it is recommended to keep the celebrations to a specific floor not in the center of the hotel.

The property was clean

Stayed in January 2025

We received confirmation of getting a baby cot and a connecting room. However, upon arrival the rooms were not ready and they couldn’t provide us with any. Furthermore, on of the rooms had a view of the interior of the building and provided no privacy at all. There was the new year celebration which can be viewed from our our room and the noise was terrible The room nose isolation was not optimal. The hotel amd room facilities not like Hayat chain .

Average

Stayed in January 2025

Arrived at midnight and the room was not ready !!

Stayed in January 2025

There was a bug in the room, which was a first for me at a five stars. The pool is long but level is medium

The central hall is impressive and i got a room at last floor (as requested)

Stayed in December 2024

1. The bed was infested with bedbugs which caused my wife and me to suffer numerous itchy bites that ruined our stay. 2. The staff were unresponsive and often took too long to answer our calls. On some occasions, they completely ignored them. 3. We requested a room change because of the bedbug issue, but the new room was not properly prepared and was still dusty in several areas. 4. The WiFi signal in both rooms was extremely poor and inconsistent. 5. The coffee machine's water container was full of dust which made it unusable and unhygienic. 6. The inner bed cover sheets were stained and the overall bedding showed clear signs of wear and neglect. The hotel needs to invest in new mattresses, better bedding, and effective bedbug control measures.

The location of the hotel is good. That's it.

Stayed in December 2024

Location & the bar band is very loud

Clean and good

Stayed in December 2024

Booking have charged me more than the hotel rate and it was tricky

Stayed in December 2024

The bed

Stayed in November 2024

I arrived to the hotel at 01:00am and was waiting for my room to be ready for more than an hour

Stayed in November 2024

The room has window to the hotel so you will keep the curtain closed all the time

Close to the airport, clean

Stayed in November 2024

Price was high

Location was great as it’s near to airport

Stayed in September 2024

This wasn’t my first time at the hotel yet this time there was like slamming doors noise outside the room which continued for almost the whole night every little while

The hotel is good and the staff are very friendly

Stayed in August 2024

Paid and sorted with credit card, hotel looked to have profiled us and insisted that we pay with credit card for room service as it was delivered. Food was very average however price was okay. I’ve never stayed in a 5 star hotel and been unable to charge room service to our room. Very strange and wierd paying for room service in my underwear!

Good location and easy to book.

Stayed in August 2024

On the website booking they confirmed that I would be able to accommodate a child, but in fact I had to pay extra because the accommodation turned out to be paid since the child was over two years old. This information was not on the website, it was hidden in small print in the reservation. It stated that you were paying for only two adults. I consider this to be deception and misrepresentation. The hotel is also old and has terrible beds. I've been to several Hayyat before but this one is the worst. This is not a level Hayyat.

Bathroom

Stayed in July 2024

Every seen so fine, but i was surprised that when i was sleeping around 2:00 am the room electricity turned off air conditioner turned off in a country that is 45 degree hot!!! All that cost me uncomfortable sleeping and room temperature was extremely sweating , although all that happen reception have called me in the morning at 11:00 am to wake me up telling me i have to check out at 12:00pm they have ignore my issue all that uncomfortable and lake of sleep. Such a bad experience

Smell.

Stayed in June 2024

Electricity was cut off more than 6 times

Stayed in June 2024

The premises are exceptionally elegant

The breakfast is more expensive than Montreal and new York for similar quality

Stayed in June 2024