“The hotel is close to several ski zones.
The staff was very helpful and friendly.
We particularly enjoyed the pool and spa. Great experience overall.”
“Hotel stay could have been great but it wasnt.
It had silverbugs everywhere in the bathroom and in the corridors. But its not the worst. Read further!
We booked this hotel for wellness offers and chose a lakeview suite… just to learn that spa is 5 mins walk away in other building!!! So was yoga in the morning and other activities. It was pouring rain outside all day and night. So we asked to be downgraded to the room in the main building where spa was. Not only they havent offered a refund for the downgraded room - they also wanted to charge us 50 eur for a later checkout. Oh and the first downgraded room they offered us was double room for a party of 3. We said its too small - they suddenly found us a Family room.
We wanted to have dinner in their restaurant they only offered us table at 18:30, resoning that 20:00 is completely full. We anyway went there 20:00 and it was half empty. The staff working at the reception desk are young and untrained. On the positive note, the lake side building has great views. Oh wait - we couldn’t stay there because of their false advertising!!”
“Excellent customer service, one of the best we ever experienced 👏 clean with delicious breakfast with everything you need. I definitely recommend would like to come back. Thank you”
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