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  5. Reviews of Mercure Belgrade Excelsior

Reviews of Mercure Belgrade Excelsior This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Kneza Miloša 5, Vračar, 11000 Belgrade, Serbia

#135 of 218 hotels in Belgrade

Guests' Choice

Review Score

Based on 208 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.4

  • Staff

    9.3

  • Value for money

    8.3

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 10, 2025

    8.0
    Good, central hotel.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights

    The lift is tiny (it only takes 2 people) so it can be quite a wait at busy times.

    The staff were very friendly and helpful. I had a small problem in my room the first night and when I told the receptionist, it was fixed right away. We had dinner at the hotel once and the waiter, Misha, was fantastic. (The food was good too!)

    Stayed in April 2025

  • Reviewed: April 8, 2025

    9.0
    Very happy and would stay again when visiting Belgrade
    • Business trip
    • Couple
    • Superior Twin Room
    • Stayed 4 nights

    I was upgraded to a larger room, staff were extremely friendly and helpful. Room was comfortable.

    Stayed in April 2025

  • Reviewed: March 28, 2025

    9.0
    I’ve been staying twice in the hotel, want to come back
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit tight for 2 persons

    Location, breakfast

    Stayed in March 2025

  • Reviewed: March 16, 2025

    9.0
    Wonderful
    • Family with young children
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant was a bit expensive

    Everything

    Stayed in March 2025

  • Reviewed: February 27, 2025

    9.0
    It was amazing
    • Business trip
    • Family with young children
    • Superior Twin Room
    • Stayed 3 nights

    Under construction

    Good

    Stayed in February 2025

  • Reviewed: February 13, 2025

    9.0
    Great aparthotel near the exhibition in the most interesting area of frankfurt
    • Business trip
    • Solo traveler
    • Privilege Room with Double Bed
    • Stayed 1 night

    nothing

    All perfectly done, comfortable spacious and near all nice restaurants and pubs

    Stayed in November 2024

  • Reviewed: January 28, 2025

    9.0
    Good place to stay in Belgrade
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights

    Hope the maintenance works will be completed soon)

    Very good location, spacious and well-equipped rooms, super-helpful staff, nice breakfast

    Stayed in January 2025

  • Reviewed: January 2, 2025

    7.0
    Overall, I can recommend hotel for location and for staff.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights

    We rented 2 rooms. In one of the rooms toilet and bath separated and toilet was so small to fit in. Elevator is very narrow and it's not allowed to use 2 person. We faced little bit difficulty to eat during breakfast due to limited selections. We drink coffee and cups were stayed in the room for 3 days so the cleaners were just tidy the bed and leave. Some of the guests faced "hot" water problem during their stay but we did not face any.

    Hotel was easy to find. Location of the Hotel is close to many touristic sites. Staff were very helpful. Even though we travelled during winter hotel temperature was very good for stay. Staff were exceeded my expectations.

    Stayed in January 2025

  • Reviewed: December 30, 2024

    9.0
    All good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room geometry but it’s ok for the old historical building

    Consistent quality

    Stayed in December 2024

  • Reviewed: December 4, 2024

    9.0
    Good location, pleasant stay
    • Business trip
    • Solo traveler
    • Privilege Room with Double Bed
    • Stayed 2 nights

    Everything was fine and to the expectations.

    Great location, beautiful views from the room. The room was very spacious and comfortable as well. Quiet surrounding, though in the center. Helpful staff.

    Stayed in December 2024

  • Reviewed: November 28, 2024

    9.0
    Very good place to stay!
    • Business trip
    • Group
    • Privilege Room with Double Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything went well, the reason why I didn’t rate 10/10 is because I felt some “atmosphere” was missing.

    The place was spotless and very well located. Rooms are spacious and there’s everything one might need. Breakfast had a good offer for different tastes.

    Stayed in November 2024

  • Reviewed: November 24, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights

    Elevator is pretty small, so sometime I needed to wait for it for a long time. Just 2-person-size elevator for 7 stairs.... Bigger one will not fit into such old building, I suppose

    Location was great, also it was very warm inside, while a heavy snow outside. Very comfoirtable.

    Stayed in November 2024

  • Reviewed: September 30, 2024

    8.0
    Good location for the value of the money
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    long wait for elevator if a group comes in

    location is good. central to most of everything. Room is a little in a small size but expected. Only one elevator for max of 5 persons and it had a mind of its own.

    Stayed in September 2024

  • Reviewed: September 9, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Only 1 elevator (was on 6th floor)

    Great service and sthmosphere

    Stayed in September 2024

  • Reviewed: August 15, 2024

    8.0
    Nice modern hotel in the heart of the city
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    Nothing special

    Room, location

    Stayed in July 2024

  • Reviewed: August 12, 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 7 nights

    The room was great, but the morning breakfast buffet could be more varied

    Stayed in August 2024

  • Reviewed: August 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    We liked everything

    The staff were wonderful and friendly. The room was clean with the most comfortable bed and given the Belgrade heat it was great the air con worked perfectly

    Stayed in August 2024

  • Reviewed: July 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Minor thing: no congratulations on my birthday.

    Good hotel with friendly staff.

    Stayed in July 2024

  • Reviewed: July 8, 2024

    9.0
    Interesting return to the city after many years. The hotel was perfect.
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 3 nights

    This may disappoint some people: But there was really NOTHING to complain about in this hotel....

    Great location on walking distance from some main sights, super friendly staff, very pleasant rooms.

    Stayed in July 2024

  • Reviewed: July 5, 2024

    8.0
    Ideal place for a short stay in Belgrade on business or leisure
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights

    Bath equipment may require some refusbishment, but still acceptable

    It's a historic (though renovated) hotel in the center of Belgrade. So, excellent location, some 10-15 mins walk to main restaurant street of Kneza Mikhaila. Comfortable rooms, super-helpful and friendly staff, good breakfast and overall good food service if you don't want to go outside the hotel.

    Stayed in July 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Tiny toilet, only one small elevator.

    Stayed in May 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There is a designated smoking area but that doesn't have a shade. So, it's difficult to stand there in case of rain.

    Breakfast Location

    Stayed in March 2024

  • Reviewed: March 9, 2024

    9.0
    Overall, a great hotel experience leaved a lasting impression and made our eager to return in the future.
    • Leisure trip
    • Couple
    • Privilege Room with Double Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast options might be a little bit more various

    The apartment room was great, comfortable and well-appointed room. The staff was very helpful and friendly, exceptional customer service. From the moment we arrived, we felt welcomed and valued. The hotel's attention to detail and commitment to excellence create a memorable and enjoyable stay.

    Stayed in March 2024

  • Reviewed: February 19, 2024

    9.0
    very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    Breakfast started 10 minutes later. We were a little worried that we wouldn't make it in time.

    Everything was fine, it's not the first time we've stayed here.

    Stayed in February 2024

Showing 1 - 25

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