Unfortunately there is no customer oriented approach in this place. The room reserved for us was not in line with the description presented by the hotel on Booking.com (it was a warm summer night in August; AC was not working properly and the terrace door was not functioning properly either) It was admitted by the manager that the description was misleading. As there was no other free room available in the property (with access to fresh air), we wanted to leave (even though we were exhausted after a long road trip to get there around 21:00). We asked for a pre-agreed cancellation with no charge of fees / costs. The manager accepted it and promised that they would refund the booking. It has been more than a month now (where we followed up with reminder emails/calls directly and via customer service of booking.com) but we are still waiting for the hotel to get back to us and complete the refund process. We will see if they will use the little chance they have to correct the things. I hope they understand how important it is for a business to deliver on the promise in a timely, appropriate manner.

The advertising on booking.com! it was so promising as a nice, comfortable stay for a couple traveling with a 7-year old.

Stayed in August 2024

The staff and cook that served breakfast did not seem very like their job. Although breakfast was at 08.00, our server (a guy with glasses) arrived just in time at 08.00 but still needed to get dressed when we walked in the breakfast area. After being served coffee, we waited 25 minutes before my wife went to ask the waiter if we were going to be served breakfast and discovered the cook was drinking his coffee and having a smoke. We found this very unprofessional and I almost lost my patience for getting the breakfast at all. I also needed to ask the waiter, two days in a row, if he could turn down the music on the balcony outside where we were eating our breakfast, because it was too loud and no one wants to feel like they're in a club or cafe at 08.00 in the morning. I found it annoying that I had to ask for this two times during my stay for two nights. To enter the area by car where the hotel was located we had to pay a fee of about €4,3 each time we drove there, when we left the area the payment for a 'day' card was also no longer valid. The day we arrived we therefore paided €8,6 in 'parking-fees' because we left the area, went to the city center and came back to the hotel. Nothing like this was mentioned on the website or mentioned by the staff or management.

The location was great and the hotel facilities where also good. During our second night we had a noise complaint and I believe the manager/owner offered us to sleep in another room, which was highly appreciated!

Stayed in July 2024

The barge is moored close by another barge which operates as a disco. this was Saturday night so I do not know if it is a daily event but it started at 12.00 midnight and was still going when in desperation we left at 06.30 without our prepaid breakfast.

Initially we were attracted to its oddness as it turns out to be a barge moored on the River Sava with a lengthy walkway from the shore. I was a beautiful evening and we had a very pleasant meal on the riverside watching the river traffic. the room has set into the floor a large bath which I think would be a hazard in the dark room and would be quite dangerous if someone fell into it.

Stayed in July 2024

Too loud music, not possible to sleep till 2.00 am 😫😡😡

Stayed in May 2024

Surrounding Area of hotel was poorly maintained And cleaned, more like a stinky swamp, garbage all around, didnt Felt good at first sight, poor accesibility , you Have to play for every single entry to the Island where the hotel is located ☹️

Stayed in March 2024

We traveled all day come to find they are offering a 60 euro room cheaper we all ready booked, our room not clean or ready, jacuzzi not ready, weird smells, breakfast is lottery, half the menu missing and not fresh food, all in all, we found wayyyy cleaner rooms and accommodation for a lot cheaper. Just the pictures they have made you believe you will have a great experience but google the hotel, during the day.

At night, bridge has a nice view from balcony.

Stayed in January 2024

Some of our belongings were missing after the changing of the towels in our room (some money). Apology was the only thing after our complaint. We expected at least room discount, free dinner....but nothing. Very disappointing 😞.

The room and the restaurant.

Stayed in October 2023

There was a party downstairs in the restaurant till 1:30am and it was so loud that we literally couldn't sleep.

Modern rooms and good restaurant.

Stayed in October 2022

I like the staff very friendly and helpful

Stayed in October 2022

Noisy, next to the bed a jacuzzi very dangerous. Nothing to do in the area.

Verry good

Stayed in October 2022

The venue had a function the evening we arrived which went on until 1am. The staff did make us aware upon arrival and even invited us to join. Whilst it wasn't really an issue for us, it was extremely loud in the room and we could feel the bass. We were woken up early by dogs barking nearby, which of course was through no fault of the accommodation, but worth mentioning. It's a nice place to stay, but perhaps not for those wanting a good night's sleep!

It's a lovely place, a little out of the way but that wasn't a problem for us. A 20-30 minute walk to a decent selection of bars and restaurants, the mall, or bus to city centre. The staff were helpful and friendly and the breakfast was good. The room was clean and comfortable, shower gel provided but not replenished in our 3 night stay. The terrace and jacuzzi were lovely, though we did have to fill this ourselves with water from a shower head.

Stayed in September 2022

- I booked a STANDARD DOUBLE ROOM (terrace / no bathtube) at the price of 63 EUR + various taxes. My wish was to benefit from the terrace to relax. - I received booking confirmation with an upgrade to SUPERIOR DOUBLE ROOM (no terrace / bathtube) for the same price. I did not noticed that this upgrade would remove the terrace... - At arrival, I discover the room was not having a terrace. I did not perceive this as an upgrade, even the contrary. I asked for room with Terrace, and I have first been said it was not available. Then they proposed me the room with terrace at the price of 100 EUR. I asked why it was now available. I have been answered that they will manage with the other guests. - I declined this proposal for 2 reasons: 1. I did not wanted to create a problem with the other guests to solve mine 2. I do not wanted to pay 100 EUR for a room with terrace which I initially booked for less. - I asked if the hotel will be willing to accept free cancelation, the personel in place answered yes and they asked me to request the free cancelation via booking.com. It was ok for me, I decided to leave and find another hotel. - I received a notification mentionning that my request for free cancelation was not accepted! I was not happy. I discussed with the personnel on the place to understand why they did not stick to their promise. The manager was not at the place and working by distance. I spend more than an hour to try to solve the issue. I was not happy, but always remains polite. I finally received a message from the manager that I insulted the hotel personel (which I did not, I even asked them to confirm I did not insulted anyone, which they confirmed to me). The message also mentionned that I left without paying and they have called the foreign police!. This also was a rude accusation, as I was still at the place trying to solve this, means only leaving after free cancelation approval or paying. I paid and I leave. My worst experience in the last 35 years.

The hotel is located on the river. I selected it for that reason and for the room terrace to relax. I though I could spend good relaxing time with family.

Stayed in August 2022

Unfortunately, the staff wasn’t friendly or helpful, also they don’t speak English at all. The hotel is on the water, so be ready you might got sick of swinging on the waves. The exterior is awful, very dirty, garbage is everywhere, bad smelling. No good river view, instead of it - broken water house and infinite barking dog. Also, half of the day there were no electricity, and we got no excuses for that. It was disappointing to pay for the superior room and sitting in shopping mall.

The room was clean and stylish furnished. Jacuzzi “in the floor” is cool idea. Food is good.

Stayed in July 2022

The area around the hotel is polluted, the restaurant nearby is very noisy and we couldn’t sleep until 4pm - being super tired after 12h of driving- were probably unlucky to get there on Friday night. Smoked out room. Motel experience overall - definitely not an "apart hotel" as it's positioned and not for the family experience.

The breakfast was OK, the view on the water from the room was nice. The location is/was supposed to be quiet and peaceful, but it depends on the day of the week I suppose. The staff was friendly and waited us until 1am as we were arriving late.

Stayed in June 2022

The hotel is not like the ones you probably got used to. It is on the water and shaking all the time, even when a small boat pass by you feel a big earthquake inside. There were only two body shampoos. No hair shampoos, no other stuff normally you expect from a hotel you paid THAT much. Moreover, in the last evening, we could sleep thanks to earplugs, because they had a party. Imagine that after walking a lot, you just want to sleep but in your room you feel the every single notes of the music and the people voice in your head while being in a shaking room. The hotel also has a problem with the hygiene. The pillows are dirty but they put in a clean pillow case; because the pillow case is smaller, I saw some yellow dirt on pillow. Also there was a bed smell coming from outside. The neighborhood of the hotel is so dirty and you cannot see how it is from the pics. Last but not least, they said they have a shuttle to airport and when we arrived in the airport the driver asked €30, and to be honest this was not his fault because the hotel did not tell anything about the price and they said nothing to the driver neither. The price for this hotel is, for me and my husband, should be the half of the price we paid. Even if the price were the half, if we knew it is shaking always we did not chose this hotel. We should have noticed as the name "FLOW ".

The breakfast was not open buffet so we had to select one dish and one drink only. However the food was so delicious and above our expectations.

Stayed in May 2022

Had a horrible sleepless night, they have really awful neighbours who make club like noise till very late night. The room felt like a nightclub. Breakfast was not upto the mark, very average. Overall I would not go back to this property unless they sorted out issues with neighbour and started serving better breakfast.

They have a beautiful terrace and hot tub. The room is very stylish.

Stayed in April 2022

it’s in the middle of nowhere. it’s suited for a local. If your a tourist your be stuck on the river and it’s hard for even a taxi to find this place.

the place is nice . The room is great.

Stayed in April 2022

While the view was gorgeous the location was very inaccessible and quite far from everything so it was extremely difficult to get around

Very nice staff, the room was exactly as presented in the photo and the view from the room was simply breathtaking

Stayed in March 2022

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Stayed in April 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in December 2024

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Stayed in November 2024