The hotel and the spa complex need some renovation, they were awesome 20 years ago, but everything wears off with time and so did this place. And there is smoking allowed in the cafeteria inside the spa, but as sliding doors to the pools area are mostly open and ventilation does not seem to work, the cigarette's smoke goes directly there and the only place you can breath fresh air is outdoor, which is not where you can stay too long in winter season.

The spa is big and it has two outdoor thermal pools working in winter, which is very pleasant. The hotel provides bathrobes for the spa and towels, but you need your own pool footwear. We stayed in the lux room with a fireplace, so it was big enough, however, instead of shower it had a jacuzzi bath, it was a bit too much. The bed was comfy, the room was clean, though the furniture is not as new as it could be for the price we have paid. However, overall it was rather good.

Stayed in December 2024

Restaurant is very poor. Slow service wait to order food and drink over 15 minutes. Ambient it's not ,,etno" All service is bad and slow.

Pools and water is good only.

Stayed in January 2024

Staff was very unkind

Pools

Stayed in October 2023

Smoking was permitted in the restaurants, flies on the food inside some of the staff was unfriendly and not willing to take time to answer basic questions about the pool. One of the pools was closed for cleaning during the whole day.

Good variety

Stayed in September 2023

the only point of criticism is the fact the thermal bath is simply too busy due to its capacity

I liked the property in general but I would like to single out the reception & restaurant staff they are great

Stayed in February 2023

Do not expect much. Pictures are way better that the reality.

It’s okeyish during the week. The stuff is friendly.

Stayed in March 2025

Everything was great, rooms, staff, food.

Stayed in December 2023

Room Delux Kula which is one of the most expensive ones looked like it needed to be renovated. Lots of damages in the room which were poorly fixed. Not worth the price. Waiters in the restaurant were non existent, had to wait at least 20 minutes before I was served. It's really bad for non smokers in Spa center where you have to go through cloud of cigarette smoke either between the pools or while you're in the restaurant. The overall service and experience has really deteriorated.

The pools were great. Food was good. Massage was good as usual.

Stayed in October 2023

The staff were extremely inhospitable and rude. They dragged me across the hotel for 45 minutes showing me uncleaned rooms, none of them had a double bed, as I booked on this site. It was exhausting and very unpleasant. I arrived at the hotel at 15:30 and no rooms were cleaned and ready to receive guests. I guess that was one of the reasons for the mistreatment I suffered. They suggessted me to go to the coffee bar and get a drink until the rooms are ready. It clearly says on your site that checking in is from 12:00 to 14:00. And I didn't even hear a sorry or the slightest apology. On the contrary, they avoided eye contact mastering poker faces. When, after almost an hour, I finally got into the only room which had been cleaned, I had already been disappointed and worn out and wanted to leave immediately. The staff ruined what would otherwise have been a decent place to spend a weekend.

I liked the amenities, and the food was quite good.

Stayed in August 2023

Reception to answer phone 😀

Swimming pools

Stayed in February 2023

Hygiene is very, very bad. There is mold, dirt and flies. Staff unprofessional and rude, they ignored us and could not make us appointment for the treatments for two days. They were fighting between them 😳

Water is truly healing.

Stayed in December 2022

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in December 2023

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Stayed in December 2023

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Stayed in July 2023

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Stayed in April 2023

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Stayed in April 2023

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Stayed in March 2023

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Stayed in December 2022

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Stayed in November 2022

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Stayed in June 2022

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Stayed in June 2022

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Stayed in February 2022

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Stayed in February 2025