The à-la-carte breakfast took a bit too long to prepare, that is more than 20 minutes, even with very few guests in the breakfast room.

The hotel is located in the middle of the Fortress that overlooks Novi Sad from the opposite bank of the Danube river. Getting to the city center is easy and it only requires 20 minutes by walk, basically just crossing one bridge. The view from my room was stunning. From the outside the hotel looks majestic, and the inside is luxurious. I had breakfast both buffet and à-la-carte, both options with excellent results. The hotel also offers a (paid) shuttle service to/from the airport, which worked smoothly.

Stayed in June 2022

My family had suite and it was fine but my room was cramped - too much furniture for small space. Also bathroom was small. I don't think that someone with longer legs could sit at the toilette :) Breakfast was kind of boring. I am sure that in Vojvodina with all the local specialties it can do much better.

It is a beautiful new/old hotel. Beautifully decorated, on a beautiful place, top of the fortress, view on the river and Novi Sad. Really nice. Staff is very nice. Close proximity to a very good restaurant on the fortress (discount for the guests).

Stayed in May 2022

The beds were too soft and the rooms a little cramped. All in all I got the sense that the decor in the details could have been a little more tasteful.

The location atop the fortress, the spread for breakfast and the service were all excellent.

Stayed in May 2022

The hotel is all about the location, the history of the building and maintaining that historical style, so you have to forgive minor shortcomings where modern life doesn't quite fit in e.g. lack of any available usable power sockets in the room and uncomfortable seating. It's probably also worth me pointing out that I had a Junior Suite in which the bed is not of modern length. I'm only about 1.8 metres tall and my feet reached the end bed frame - just a warning to any taller people (I'm sure there are longer beds in other rooms). Breakfast wasn't great. Anything that should be hot I would describe as tepid, even the hot water.

Plenty of parking space right in front of the hotel, once you've fought your way past all the tourists trying to park in the limited public spaces!

Stayed in September 2024

Location, ambience

Stayed in July 2024

Room

Location

Stayed in May 2024

Unfortunately the facilities are a bit run down and could use renovation. Beds are not very comfortable.

This is an amazing building with exceptional location. Most stuff is kind and friendly.

Stayed in May 2024

Poor quality breakfast - haven’t had such quality for quite some time, especially if you compare it with the price I paid (accommodation is getting outrageously expensive during Novi Sad Fair. Furniture and everything in the hotel feels very dated and hence doesn’t feel clean

It is in a quiet location

Stayed in May 2024

Everything

Breakfast was not the greatest.

Stayed in May 2024

See above

I had high expectations of this hotel however it was quite mediocre with decor needing a refresh. My room was quite cluttered with fussy detail that got in my way. Breakfast was particularly uninspiring. The staff on reception were every pleasant & the location was stunning.

Stayed in April 2024

There was maintenance work ongoing inside the fortress and this made it extremely difficult to access the hotel. The hotel did not make any attempt to inform us of these difficulties. Ideally, they should shut down if they cannot arrange for guests to reach the hotel from the parking lot. The room descriptions are also misleading. The room was stated to have 2 Bathrooms but it’s hardly the case. Both the bathrooms together probably constitute one

The location of the property is very good, located inside the fort. This makes it ideal to explore the grounds when the tourist crowds dwindle

Stayed in July 2023

Would have like to be able to make tea and coffee in my room

Generally all very good

Stayed in June 2023

the room was cold, with poor heating, slow wifi connection

staff, location

Stayed in December 2022

Have stayed here previously and was very happy. This time the hotel was hosting a party and some guests were making considerable noise in the hotel until 5:00am! Having used this hotel as a stopover driving from the UK to Bulgaria I was not impressed being kept awake most of the night.

Nice hotel and good location - but see below

Stayed in October 2022

the bed was uncomfortable, the decor is a bit tired. the food was only ok….

the location is to die for, the look and feel of the place is like being in a fairy tale. the staff were very friendly and helpful. parking is very easy.

Stayed in June 2022

We stayed two nights in the hotel as part of our honeymoon trip in Serbia. We don’t feel relaxed at the hotel at all but very frustrating and stressful. 1. At check in, we have been told that we have to pay €30 to use the hotel’s spa centre. Furthermore, we have to book it at least 24 hours beforehand and could only use the facilities for maximum of 2 hours. The hotel listing on booking.com does not include such important details and we were not notified about this before check in. 2. There is only one workable socket near the bed where the air conditioning (AC) is plugged into. We had to unplug the AC in order to charge our phones. Novi Sad was 33-35 degrees and the room was so hot without AC even with the window open. When I made the complaint when we checked out, the Front Office Manager told me that she expected me to know that there would be a plug behind the TV cabinet and next to the bathroom. To use the plug behind the TV cabinet, I had to move the heavy cabinet and unplug the TV, then sitting on the edge of the bed or a chair to charge my phone? Or sit next to the bathroom to charge my phone? Either without AC or without TV? I can only do one thing in the room at one time? This is ridiculous! (see photo evidences uploaded) 3. The hotel does not provide an iron and ironing board. They only provide ironing services at additional costs which means we had to forecast the weather and plan what to wear beforehand. How convenient? 4. We asked the hotel to call a taxi. We were told it would take about 15 minutes so we could walk around in the meanwhile. The receptionist did not let us know that the taxi arrived. When I complained, the Front Office Manager told me that I should be standing in the front door waiting for the taxi not walking around. The receptionist was doing me a favour for calling us a taxi. This is the basic service any hotel should offer, since when it becomes a favour? Ridiculous! 5. At check out, I made a formal complaint.

The view from the room is good though there is a layer of safety net which means your view is somewhat blocked.

Stayed in May 2022

shower :( bed too small and too bad. a bit cold

view, location and personnel

Stayed in April 2022

Very disappointing. We stayed here first time few ears ago and the place went downhill since then. there is no heating throughout the property even though the outside temperature hits below 10 degrees. only booked rooms have electrical heaters with the cable that goes across the room and in front of the bathroom door, that makes perfect tripping hazard. Pests in the bathroom and layers of dust around bed. There are no outlets in the room to charge your phone or laptop. Lamps behind the bed are wired straight into the wall. The only outlet is used for tv and its located behind it. No bellman or anyone to help with your luggage. Guests load and unload their luggage as well as taking it upstairs-literally up the stairs because elevator is super tiny. We communicated these issues with the management day 1 and nothing was done. I wanted to switch hotels but since we were staying inly 2 nights it would be waste of limited time we had in this town. I was hoping that somehow management will be able to resolve this but nothing happened. Breakfast as also changed and no updates or changes were posted on Booking.com listing for this property. it would be nice to communicate that there is no heating on the property at least!!!! hallways were freezing as well as dining room and lobby. Hotel is located on a landmark which obviously gives them room to be arrogant but won’t last much longer, considering that the building facade is literally falling out. Spare yourself and stay at new and much more comfortable hotels in city center. I would recommend Pupin Hotel.

Stayed in April 2022

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Stayed in February 2025

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Stayed in November 2024

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Stayed in October 2024

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Stayed in October 2024

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Stayed in September 2024

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Stayed in September 2024

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Stayed in September 2024