Disappointed, improve the breakfast menu

Stayed in April 2025

Nothing

Every thing, very nice and clean room , clean and very comfy beds, service was excellent, room was fresh up only ask once. Staff were professional and very helpful.. bus service was well on time and drops you behind gate 114 and its on 5 min straight walk to new extension of haram.

Stayed in March 2025

Perfect, neat and good value for money

Stayed in April 2025

Location would be great but due to construction taxi was not able to drop on spot Otherwise the stay was great and we recommend it

Stayed in February 2025

You have to request Reception for room cleaning, towel, beverages top up etc…

Stayed in March 2025

Easy to find, in a very dynamic area, not too far from Haram for a walk (20-30min) and they provide shuffle to the Haram near the new extension entries. Room is nice and clean compared to standard and the neighborhood. They offer iftar during Ramadan and drinkable water. Washroom and shower was good except the shower hanger that was too low in my opinion. Shower gel and shampoo + Clean towels are provided (which is not always the case for a 3 stars hotel in Makkah!!)

Stayed in March 2025

Nothin

First off all,receptionists all of them were kind,second the room was clean and comfortable and they offer Saudi coffee and dates inthe reception and this what always like to have About the location ,indeed I always take next to haram but because my trip comes suddenly I didn't find reservation ,so I choosed this one by walk it takes 20 mins easy to reach just one way but the taxi specially in ramadan they refuse to pick u up but its fine I walked. In general it was great stay

Stayed in March 2025

The property is 25mins walk to the Haram, and most of it was uphill unlike 13mins as advertised. Everything about the property itself was good, but the location was not ideal and the road that the hotel is on is not a main road and many times the Uber/Careem drivers did not know how to get to the hotel and the trip had to be cancelled. Also, if there were more shuttle bus hours it would be more convenient

The staff was great, very helpful. The room was very spacious and clean

Stayed in March 2025

House keeping WiFi Difficulty in reaching by taxi

Shu

Stayed in March 2025

Location not close to Haram almost 30 min walking. One employee only working in the reception. Delay in check in and rooms readiness although it was 5 pm. Been told rooms available and once we reach, cleaning crew was still working on one of the rooms.

Clean. Restaurant stuff are helpful

Stayed in March 2025

Good value for money and close to Kaabah.

Stayed in February 2025

Only downside is the location. Took a solid 30 mins to the haram but then again, excellent value for money and good facilities.

The hotel staff is phenomenal. They are very helpful, engaging, and friendly. Amer (I believe that was his name) at reception was great, he allowed me to leave my luggage and use the shower facilities until check-in so I could go ahead and complete my Umrah in the interim. The room was immaculate. And any service needed was prompt when contacting the reception via the landline. Bedding was comfortable too with A/C within the room if needed.

Stayed in March 2025

The breakfast could be better with more options.

The Staff especially the man at the front desk for night duties was amazing. The location was great 15 minute walk to the Kaabah

Stayed in February 2025

It is far away from Haram and always have block road in front of it do it cannot reach by a taxi

It is very clean and comfortable

Stayed in March 2025

Bus service is good option as too much walk in Mecca but Bus service tried to used once from haram to hotel didn’t turn up waited 15 minutes after departure time took taxi afterwards and never tried again

Hotel is good clean and tidy staff very good

Stayed in March 2025

If they could facilitate next time for those who aren’t fasting during the month of Ramadan due to travelling/sick or breastfeeding and pregnant ones who aren’t obliged to fast We had to wait until maghrib on most occasions to eat

Stayed in March 2025

This is my second time staying at three points musalli. Its the best tbh. Clean, close proximity to the haram and they provide shuttle buses. The iftar buffet is amazing So many choices for someone as me who doesnt eat meat or chicken. I would like to personally thank the receptionist Amer for assisting us with early check in. He was cordial,respectful,kind and helpful specially since we were extremely exhausted from performing the Omrah.. will definately stay here again.

Stayed in March 2025

Location due to road closure

Food was excellent.

Stayed in March 2025

The construction around the property made it a hassle to reach the property with ease.

Good 3 star hotel

Stayed in March 2025

Due to new roads development, you need park your car at a little distance. But this is surely temporary as soon as the works get completed. Its a 20-30 mins walk from hotel to haram, easy in winters. Can get really difficult in summers. But worth it as per good rooms rates.

Its very neat and clean, specially the hotel staff keeps the welcoming atmosphere. I had an amazing stay, would love to stay again.

Stayed in March 2025

Access to the hotel is very very uncomfortable recently. The area to drop guests is very dangerous because there is no pick and drop lane near the hotel. You will need to be dropped very far from the hotel and walked to it.

Cleanliness

Stayed in March 2025

Distance could become a concern at peak season, as sometimes the route is blocked that’s a walk for around 20 mins from Masjid Al Haram

Well maintained hotel

Stayed in March 2025

I requested early check in before arrival, the hotel responded upon availability, I came hotel at 4:00 am I was too much welcomed by Mr.Amer, I kept my luggage their and I went to Umrah, I agreed with mr. Amer that he keeps a note to the next shift staff member Mr.Hazaa to but a priority for early check in, he already but the note, however unfortunately when I come morning at 10:00 am, mr.Hazaa was non cooperative and he requested me to pay half night price to check in early at 10:00 am, despite the rooms were available and free, which I disagreed with this and I showed him the hotel acceptance on early check in upon the availability and after some arguments he made the check in.

Property is clean, comfortable and its location is very good against the cost

Stayed in March 2025

The location was difficult to get to by car.

Clean property and comfortable. Staff were accommodating and helpful.

Stayed in March 2025