Bus service was not all the way to the Haram. The hotel bus left us at the bus stop then we had to get another bus to the haram. Same on the way back. It is confusing to where to get the return bus from. But once you have worked that out it is not too bad. Good thing you don't have to pay for the second but if you have your hotel card on you.

Room- good Breakfast- did not try as this was during Ramadan. Iftar was wonderful. Clean- yes. Masjid Al Rajhi is beautiful. There is a small shopping mall which is very handy and has everything one could need.

Stayed in April 2023

Toilet was not clean when i checked into the room and had a few hairs on it, regardless of the hotel i book I usually have my own cleaning supplies like dettol/clorex/sanitizer spray and would usually go over everything in the room and bathroom. I should have asked to switch rooms but given that I had no time and was only staying for 1 day this time i just wanted to do my omrah and get some sleep.

Very helpful and cooperative staff, room view was ok and large window was the best. not my first stay at alrajhi hotels and won’t be last, modern design and clean furniture, having a bus to haram is great as well.

Stayed in April 2023

The check-in was a bit chaotic—too many guests but very few receptionists to handle so many check-ins. There is a lack of food outlets in the surrounding area. We find this very inconvenient. You can find some coffee shops and Starbucks nearby

The complimentary shuttle service from and to Masjidul Haram every hour is very helpful. The service is very efficiently managed. It takes roughly 15 minutes to reach Haram. The hotel is huge, the room is spacious, and the staff are very helpful. There is a grocery shop and a very nice nearby.

Stayed in April 2023

dated interiors and furnishings

location

Stayed in April 2023

Shuttle services wasn't that good in the beginning of the stay, but get improved in the last 2 days of stay. Hope the hotel management keep it up with the shuttle services. So the pilgrims won't have any difficulty staying in Four Point Sheraton. If anyone stay in Four Point Sheraton, I want to let them know that you have to call/dial for room services (they won't clean your room unless until you ask for), if anyone want anything else in the room for instance water bottles, coffee, tea you have to call/dial another service. Mini fridge wasn't working. Call the reception but no one came to fix it. What I did (if any left over remained from the meal I turned on the AC so, the food won't go bad/ rotten) Room has some smell. They should spray some freshner or put some freshner balls, candles or something similar so the room smell fresh.

Location was good itself, but far from Al Haram. The amunities inside the hotel were good for instance: A mini shop for snacks, clothing, Bakhoor, jewellery, barber shop was very convenient inside the hotel.

Stayed in March 2023

Food is expensive than usual

Everything was so good

Stayed in April 2023

Check in takes alot of time It is a very big hotel long way from room to lobby

Nice rooms clean and reasonable Price is very good for what you recieve

Stayed in February 2023

Nothing

Everything the hotel was so good thank for everyone

Stayed in April 2023

it’s very closed to the masjid in case we missed the chance to go to haram

Stayed in April 2023

The bus service was not good. It was almost impossible to find the bus at the station to go back to the hotel.

Everything was great.

Stayed in March 2023

- The Reception desk was under staffed - The bus service is not as frequent as it should be. The driver would often wait until the bus is full, sometimes with standing passengers, making it uncomfortable, leading to unnecessary safety issues!

-The room size -Cleanliness -Quiet area

Stayed in March 2023

The internet was not always available. So often we are connected to internet wifi but with no internet.

Location and cleanliness

Stayed in April 2023

Location.. bus transit

The hotel

Stayed in April 2023

Everything except location

Stayed in April 2023

I liked the service, the ambiance was great, how clean the place is always, proximity to Haram and the local mosque which is amazing, neighborhood and they provided free buses to Al-Haram

Stayed in April 2023

bus to Haraam easily accessible. fast check in, check out. comfortable bed. room is clean.

Stayed in April 2023

The reception young lady Ghadeer was so beautiful and helpful and served me with a beautiful smile. And her English accent was very posh!! May Allah protect her.

Stayed in April 2023

I liked the area ver cool and calm sure will come again

Stayed in April 2023

Bus shuttle service was poor👎

Good location for Hajj.Sohur Buffet and food quality was delicious👍

Stayed in April 2023

they took a long time to provide someone to carry our luggage.

Stayed in April 2023

nothing.

The staff were amazing, the rooms are clean.

Stayed in April 2023

One of the staff wasn’t so welcoming…until walee stepped in to save the day..

Stayed in April 2023

What I did not like is that I was not given the room that I booked and paid an upgrade for . I was given a smaller room . when I paid upgrade money for slightly bigger room . the staff kept telling me NO rooms available when there were still rooms available on booking.com of the same upgrade I paid for . I would prefer booking. com compensate me for this disappointment . There were few safety issues in the hotel . safety of windows for children .

LOCATION next to AL RAHJI MOSQUE .HOTEL WAS GOOD . The vibe around the hotel was very welcoming and family oriented during Ramadan . SHUTTLE BUS TO HARAM WAS PROMT DURING RAMADAN . For hotel shuttle bus I would give 5 stars .

Stayed in April 2023

Lastly, I was disappointed with the staff's attitude during my stay. They could have been more accommodating and friendly. Despite these drawbacks, I did appreciate the positive aspects of the stay. However, I believe there is room for improvement in certain areas.

I recently stayed at this hotel during Ramadan, and while the location was a bit far and required switching between two buses due to the crowds, there were definitely some positives to the stay. The hotel is conveniently located near a supermarket and mosque, making it easy to meet daily needs, and the overall atmosphere was beautiful and perfect for spending time with family. Unfortunately, there were a few drawbacks that detracted from the experience. Firstly, the room's wardrobe was broken, which made it difficult to store my belongings. Additionally, the room wasn't as clean as I would have liked, and there was no iron available to press my clothes.

Stayed in April 2023

Just iron was missing from the room despite requesting few times we didn't get it.

Room was very nice and comfortable. Black out curtains. Shuttle service with timetable. Locker in the room.

Stayed in March 2023