I went for madina trip from 26th March to 30th March.. we have got suite room as we were 4 adults and 2 children. Ac was not working in the room. We have given multiple complaints but they did not care. Room cleaning was not done on everyday. When we asked for room clean they always said it will be taken care. When we come back to room it was kept same as we left. When we raised complaint they said night shift staff supposed to do it but they didn't do it. It was not our problem who was supposed to clean the room. There was guy name Mr Islam from house keeping When I asked why are you not cleaning my room. He shouted at me I will not do unless someone from management team will ask me to do it.. there wa so much of lack of coordination between them. If they can't understand English atleast they should try to listen customer but kept in replying in Arabic doesn't solve the purpose.. cleaning department are bangaleshi people they can understand hindi English but they don't want to convey messages to Arabic manager.. overall the stay was very unpleasant. I would not recommend this hostel anyone. In Google it says 3 star hotel but in reality it's 1 star hotel. We paid almost 2000 SAR for 4 days suite room. It was very unpleasant experience l. I booked the room because thought it was 3 star hotel but house cleaning people said it's not 3 star hotel.

Stayed in March 2025

Walking to haram was somewhat far and in Ramadan no bus returns after last one at Maghreb prayer but location isn’t very far about 25 min walking

Stayed in March 2025

Thanks

Stayed in March 2025

Unfortunately, the hotel staff was not cooperative upon my arrival. I was denied check-in because they claimed I had not arrived on time. This caused me significant inconvenience, especially during the Eid holidays.

Stayed in March 2025

They just need a microwave in the rooms

Stayed in March 2025

Toilet *** old

Stayed in March 2025

Clean neat quiet peaceful comfy large safe

Stayed in March 2025

Happy Customer

Not used!

Stayed in March 2025

The administration staff has to be trained .in nine days stay every day my key was deactivate and I have to come to reception disk to activate it.when I ask three different administration why it is happening like this thie answer was program. But their program never advised the personnel to clean the bed and put the toiletries in the apartment. I bought my toilet paper and they never clean the room in 9 days' stay . Booking.com should bring this to their administration. Also, I arrived on 26 of February to Madina and went to the hotel to make payment for 9 days ( 16 untill 25 March ) 3092 Reyal to guarantee my room but they refused to accept the payment and told me if you want to pay now then you should pay more then 3400 Reyal . Otherwise com on 16 March at 16pm- 18 pm .

I like the location it is walking distance to Haram .

Stayed in March 2025

So many things but the most annoying is down grading my book without no explanation. Telling me check in time was 4pm and that I didn’t come at 4 pm.

Very poor customer service. I booked 2 king size bed room, only for me to get there and was compelled to take 1 king size bed and 2 single bed room with the intention to change it for the next night which they still never did. To crown it all the bath room was very dirty and water refused to flow after using the bathroom, I had to complain before they fixed it. Very terrible experience I must confess

Stayed in March 2025

Little bit far

Good rooms

Stayed in March 2025

My room was not properly cleaned upon arrival. The bed covers had not been changed, and the bathroom fittings were in poor condition and not well-maintained. The heater jug appeared to be unusable, and the tea bags were left open. Unfortunately, due to cancellation charges, I felt compelled to stay. Overall, I was disappointed with the cleanliness and maintenance of the room.

The resturant and Grocery near to the Hotel.

Stayed in March 2025

Bathrooms are not clean and hygenic

location was quiet good

Stayed in March 2025

The staff at check in had an attitude It wasn’t worth the price paid and also the rooms bed sheet, carpet wasn’t too clean

The room was big

Stayed in March 2025

Like

Taxi available

Stayed in March 2025

The worker not trained and communications was not in proper way

Nothing

Stayed in March 2025

In the beginning the receptionist gave me a very bad room and when I asked for a better room he gave me a better room but still not that a good room, furniture need a mentinance

Good location

Stayed in March 2025

Staff are thieves

Nothing

Stayed in March 2025

My sink was choked and told the hotel staff and they sent electrician cum plumber and Egyptian guy. I told him to open the choked sink. He try to open the sink hole with screw driver but fails to do and says to me now it is ok. I told him the water is still accumulating but he denied to accept it. Secondly the plumbing system is bad. The shower was leaking. The commode was moving should do renovation of washrooms.

Location. The staff and the room service.

Stayed in March 2025

All was good.

The room was clean and spacious, all facilities were available, located on main road and easy to approach for Masjid Nabvi.

Stayed in March 2025

Good hotel

Stayed in February 2025

I really like the staff and the room which I booked it for my self

Stayed in March 2025

Nothing

Nothing They cancelled my booking And I was left without the hotel

Stayed in March 2025

Nothing to mention as bad.

Spacious Room, Nice and comfortable. Location is near by AL Masjid An Nabawi, SAR 10 for taxi to Masjid (available all the time). I have parked the car and went to Majid by Taxi, which saved my time in finding parking slots, of course its convenient. Free Parking slots available Restaurants available, can manage.

Stayed in February 2025

Not recommended

The room was below average, the price was high and there was no value for money

Stayed in February 2025