The building that rooms are in is non-staff, and it was a little difficult...

The room was warm and very comfortable.

Stayed in February 2025

Breakfast was served in partner hotel about 200 mtr away..

Location is very good. Rooms were big and clean.

Stayed in December 2024

I didn't understand the check-in process and had to call the receptionist, who was a bit impatient. I didn't know about breakfast being served in the other plaza hotel, and I missed it.

The location is fantastic and accessible: downtown. The room was spacious and had a suitable desk. I liked having a fridge and a downstairs dining area.

Stayed in September 2024

There was a heater for the bathroom towels, great idea in winter (and great to dry clothes), but I didn't see how to switch it off and I was concerned for the energy consumption.

In the heart of the city center, nearby restaurants/shops/train station. I particularly liked how the simplicity of the hotel makes it environmentally sustainable. Staff was very helpful.

Stayed in August 2024

Didn’t see any stuff at all, had no one there to help The baby bed is old and half broken

It was clean nice close to everything

Stayed in July 2024

I'm ok with all the unmanned stuff, but things need to be stated more clearly

Clean, and you will get a good night sleep

Stayed in July 2024

The blinders allow the light come and the rest was not great

The location close to the Center

Stayed in July 2024

no staff in the hotel nomally.

Very cozy accomodation for us.

Stayed in June 2024

The gym had an amazing view but was seriously lacking for equipment. There are no free weights and the resistance training machines present maxed out at relatively low weight, were not adjustable to different body types, and did not offer a way to target many muscle groups. Instead, a single smith rack with a bench would be cheaper and allow comprehensive training. Or even some free weights or a pull-up bar would allow a variety of body weight exercises.

The room was quiet and clean, and the bed was comfy. Having a sauna (and steam room) in the building was much appreciated!

Stayed in June 2024

Bathroom could have been tidier.

Location & easy to get in.

Stayed in April 2024

found dirty towel, the check-in was in different location.

quietness, location.

Stayed in March 2024

Price is much to high. It has nearly doubled within a year or so.

Good quality overall. Access to fridge and freezer.

Stayed in February 2024

Building is a bit of a treck from the reception. Parking was private but pricy.

Big shower space. Receptionist changed us to a room with two 90 beds pushed together, as we were staying so many nights in a row. Apparently a standard double bed is a 140, so keep this in mind when booking.

Stayed in January 2024

No free parking

Near city center , overall good experience

Stayed in December 2023

There was some noise from the neighboring rooms and from upstairs. Nothing too disturbing though.

Nice affordable hotel close to the train station - easy to access, the check-in is in the neighboring hotel. Overall very good value for the price. Wish I knew about the sauna access for guests!

Stayed in December 2023

I asked for a double bed, and though it was larger than a twin, it was more of a semi double than a real double

It is well located, easy to access and it was very quiet, and clean

Stayed in December 2023

old furniture different building to do the check in-out and breakfast payment for parking

great location in the center comfortable bed kind staff

Stayed in December 2023

One day our room wasn't made. We slept long but weren't aware that that would mean that there won't be any cleaning.

Simple hotel, very central, small but functional room.

Stayed in November 2023

When I arrived at Sure Hotel, it was around midnight and -8 degrees. I buzzed the hotel door. The receptionist that picked up told me that I had to walk to their sister hotel (Western Esplanade Hotel) for the reception. The walk in that cold weather was certainly not pleasant. The fact that there was no one ever in the hotel to receive one was also not likeable.

What I liked particularly was how friendly the staff from the Best Western Esplanade hotel were. They were particularly nice. The caretakers were also helpful; they gave me a heads-up the following morning about them being about to close the breakfast within 10 min.

Stayed in November 2023

The hotel location does not have staff on the same site Difficult to park with an unusual vehicle

Staff was very helpful and pleasant and main building was great. The room was quiet and clean

Stayed in November 2023

rooms were not cleaned daily. they should mention in the description that it is an unmanned location

good location, decent price

Stayed in October 2023

Breakfasts availblable for additional fee but in the other hotel 5 minutes away on foot.

Good location.

Stayed in October 2023

Unfortunately breakfast it's not included, maybe a brief one might be great and not only a coffee machine or vending machine

Very well located Hotel. It's close to downtown, close to supermarkets, cinemas, restaurant areas, etc. Price aligned with services and quality. Perfect for business trips

Stayed in August 2023

Windows could be opened only very narrow, just a small part. During our 1-2. stay in the hotel I suffered from this, but this time when I mentioned my problem at reception (Hotel Plaza), they arranged a bigger room for us, with balcony…with fresh air… for no extra costs. I appriciated it very much.

Location is perfect. The hotel was quiet, the beds are comfortable. Room and bathroom were clear. Enough place for clothes. There is a loundry in hotel with washmachine and dryer, can be used for free. Check in at Hotel Plaza (few minutes walk), receptionists are always helpful and kind. It was our 3. visit in Västerås, stayd always at this hotel.

Stayed in September 2023