Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
36 South Bridge Road, Boat Quay, 058670 Singapore, Singapore
#26 of 484 hotels in Singapore
Guests' ChoiceReview Score
Based on 483 hotel reviews
9.1Score breakdown
-
Cleanliness
9.2
-
Comfort
9.3
-
Location
9.7
-
Facilities
9.1
-
Staff
9.6
-
Value for money
9.0
-
Free Wifi
8.9
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 4, 2025
Freya
United Kingdom21 Reviews1 helpful vote10“Perfect spot for exploring Singapore”- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 1 night
- • Submitted from a mobile device
We had a great stay here for a short 24-hour trip in Singapore. The property is well located for exploring Chinatown, the river and for transport to the marina. We stayed in the basement apartment which had everything we needed for a night and was comfy and clean. Edmar, May and Nica were always on hand to assist with luggage and answer any questions - great customer service.
Stayed in April 2025
-
Reviewed: April 4, 2025
Wadih
Lebanon3 Reviews9.0Wonderful- • Business trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 4 nights
- • Submitted from a mobile device
The place is well located, and it’s clean. The staff were very helpful, especially May, Edmar and jess. Thank you for this good experience.
Stayed in April 2025
-
Reviewed: April 4, 2025
Wasti
Indonesia11 Reviews10Exceptional- • Leisure trip
- • Couple
- • Studio Premium
- • Stayed 3 nights
- • Submitted from a mobile device
Eveeyrhing 👍🏼👍🏼
Stayed in April 2025
-
Reviewed: April 2, 2025
Douglas
Brazil45 Reviews11 helpful votes10“Lovely hotel”- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 2 nights
- • Submitted from a mobile device
Our second time in the Heritage Collection hotels in Singapure and always a great experience. They have very good locations, clean rooms and the online staff Edmar, Daphne and Nica are always ready to help in case you need. Hope to come back one day.
Stayed in April 2025
-
Reviewed: March 31, 2025
Joseph
United Kingdom6 Reviews2 helpful votes10“Efficient!”- • Leisure trip
- • Solo traveler
- • Studio (No Window)
- • Stayed 1 night
- • Submitted from a mobile device
Excellent staff that went above and beyond to accommodate holding my bags for longer, and an extended check out time
Stayed in March 2025
-
Reviewed: March 31, 2025
Veronica
Italy1 review1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 3 nights
- • Submitted from a mobile device
I’ve been only 2 days but the staff, specially Edmar, May and Jess have been awesome and very kind with me.
Stayed in March 2025
-
Reviewed: March 29, 2025
Alice
United Kingdom25 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Excellent location. Fantastic communication with the team and a great value place to stay.
Stayed in March 2025
-
Reviewed: March 28, 2025
Laura
Spain15 Reviews3 helpful votes10“I recommend this hotel”- • Leisure trip
- • Solo traveler
- • Studio (No Window)
- • Stayed 6 nights
- • Submitted from a mobile device
I enjoyed my staying at this hotel, the room is big, everything is very clean, the location is amazing (it's surrounded by restaurants, it's near Chinatown, Clarke Quay, Fort Canning, Marina Bay...) and Edmar, May and Jess were exceptional, they were on top of everything and responded to all the questions very fast (need to take into account that it's a digital hotel).
Stayed in March 2025
-
Reviewed: March 28, 2025
Zhanar
Kazakhstan5 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 2 nights
- • Submitted from a mobile device
Special thanks to Jess, Ermar and May! They did a fantastic job and were very supportive ❤️❤️❤️
Stayed in March 2025
-
Reviewed: March 25, 2025
Ann
United Kingdom34 Reviews1 helpful vote10“I was a little nervous about booking accommodation with no receptionist, however, I needn’t have worried as the staff we”- • Leisure trip
- • Solo traveler
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
N/A
Location. Facilities. Very clean. Smiling, helpful staff.
Stayed in February 2025
-
Reviewed: March 23, 2025
Yvonne
United Kingdom12 Reviews1 helpful vote10“Good experience”- • Leisure trip
- • Solo traveler
- • Studio Single
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing it’s great
Could fault it everything was spotlessly clean. May, Jess and Edmar all very helpful and quick to respond to any question. Gave detailed description of where to go in the area. Felt very safe as a female solo travelling staying her. Brilliant to have a washing machine and dryer.
Stayed in March 2025
-
Reviewed: March 19, 2025
Edward
United Kingdom7 Reviews10Exceptional- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, very clean, customer service from Edmar was exceptional! Enjoyed our stay here
Stayed in March 2025
-
Reviewed: March 17, 2025
Mary
United States1 review10“We had a wonderful stay at Heritage @Clarke Quay. The crew, May, Jess and Edmar were proactive and helpful and always ch”- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 6 nights
- • Submitted from a mobile device
We wish we can get free night or upgrade 😆for being a loyal customer of Heritage Collections. lol
This is the fourth time we are staying at Heritage @Clarke Quay. We love the location that we can walk to Clarke Quay + Boat Quay, steps to MRT and close to all the famous hawker centers and food
Stayed in March 2025
-
Reviewed: March 15, 2025
Julia
New Zealand44 Reviews5 helpful votes8.0“Very good”- • Leisure trip
- • Solo traveler
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Tv remote did not work
Good location and good facilities
Stayed in March 2025
-
Reviewed: March 13, 2025
John
Ireland24 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 3 nights
- • Submitted from a mobile device
The location was excellent, laundry facilities were very useful and the room was clean and had very good air con. Edmar, May and Jess were very helpful also.
Stayed in March 2025
-
Reviewed: March 11, 2025
Yaoching
Japan3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in March 2025
-
Reviewed: March 10, 2025
Laurent
Austria5 Reviews10“Top location, great staff, cute functional room.”- • Leisure trip
- • Solo traveler
- • Studio
- • Stayed 6 nights
Nothing in the control of the staff/hotel. I had a very nice stay, definitely very worth it for that price.
It is a hotel but you still get a few dishes if you want to eat in your room, there is a laundry machine and a dryer on every floor if you need to wash your clothes, the personel is super nice and goes out of their way to help. Especially May who carried my 3 luggages to my room even though there is no elevator for the last floor (just 1 flight of stairs needed for 3 rooms) once on arrival and once upon departure when I could store my luggage until the afternoon.
Stayed in March 2025
-
Reviewed: March 10, 2025
Raelene
Australia13 Reviews9.0“Comfortable, secure, clean accommodation close to public transport and eateries. Fabulous hosts”- • Leisure trip
- • Couple
- • Studio Premium
- • Stayed 5 nights
Unfortunately only 1 chair/seat is provided in the room which means that if there are two of you the second person has to sit on the bed.
The room was small, but modern, clean and tidy with a large comfortable bed, large fridge, microwave, sink, TV and excellent shower/vanity area . The dedicated A/C was very welcome. The accommodation was very secure, requiring digital key access to the premises, lift and your room. The premises were also within easy walking distance of the metro service. May, Cora, Edmar, Jess and Nica were fabulous hosts - extremely attentive and helpful 24/7 - only a Whatsapp message away.....
Stayed in March 2025
-
Reviewed: March 8, 2025
Luis
Ecuador16 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 3 nights
- • Submitted from a mobile device
To small
The best was the help and work of Edmar, Jess and May. They help us no matter the time and the problem
Stayed in March 2025
-
Reviewed: March 6, 2025
Romain
France1 review10“Très bon rapport qualité peux et super emplacement”- • Business trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 4 nights
- • Submitted from a mobile device
Super easy to check in and all the details are provided via WhatsApp by the team. Edmar, May and Jess made everything possible so I have an enjoyable moment there. Super available and precise informations, very good staff, thank you for making it easy !
Stayed in March 2025
-
Reviewed: March 4, 2025
Oscar
Jersey9 Reviews10Exceptional- • Leisure trip
- • Group
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, clean and easy rooms, excellent staff. Edmar, May, Cora and Nica were brilliant before and during our stay. Thanks!
Stayed in February 2025
-
Reviewed: March 3, 2025
Helen
Australia3 Reviews10“Excellent in every way.”- • Leisure trip
- • Family with young children
- • Studio Premium
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing, absolutely nothing.
The convenience of the location, the room facilities and comfort, and the extraordinary service and assistance for a variety of things from Edmar, May and Jess. Timely and friendly service that was beyond our expectations. Thank you!
Stayed in March 2025
-
Reviewed: March 3, 2025
I
Taiwan2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 2 nights
- • Submitted from a mobile device
Very convenient location, room's clean and the laundry was a big plus! Also the self check-in was easy and smooth. Thanks Edmar, May & Jess for the assistance along the way :)
Stayed in March 2025
-
Reviewed: March 1, 2025
Magda
Poland20 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Studio
- • Stayed 4 nights
- • Submitted from a mobile device
People that are not fluent with new technologies could have problems with hotel access - we had to help older couple because it wasn’t so intuitive for them and had problems with understanding instructions.
Stayed in February 2025
Guests also reviewed these properties:
-
Hotel Best Western Anjou LafayetteParis, France
-
Los Tules by DestinoPuerto Vallarta, Mexico
-
Country Inn & Suites by Radisson, Evansville, INEvansville, US
-
Logis Hotel Restaurant La Porte des CévennesAnduze, France
-
Aparthotel KlopeinerseeSankt Kanzian, Austria
-
Desert Olive FarmSde Boker, Israel
-
Hostal Residencia PasajeNovelda, Spain
-
Ferienwohnung Wetzig W2 - Breite Straße 104 WernigerodeWernigerode, Germany
