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  4. Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In

Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

36 South Bridge Road, Boat Quay, 058670 Singapore, Singapore

#26 of 483 hotels in Singapore

Guests' Choice

Review Score

Based on 484 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.7

  • Facilities

    9.1

  • Staff

    9.6

  • Value for money

    9.0

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: December 23, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio (No Window)
    • Stayed 3 nights

    Walls are quite thin... I got woken up by neighbouring rooms but could be that I am a light sleeper.

    Edmar, Cora and Jona were very accomodating - they are literally only one message away and you'll receive an instant response. The hotel itself has all the amenities you need, especially the washing machine + dryer! Room is super clean and that's a must! Location is super handy - close to bus stops, MTR station and surrounding restaurants and quick bites. I'd stay here again if I am travellign solo again!

    Stayed in December 2024

  • Reviewed: December 22, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Edmar is so nice!help us carry the bags

    Stayed in December 2024

  • Reviewed: December 19, 2024

    10
    It was great the hosts were super helpful both Mary, Miaca and Carmel. They would instantly respond and to any needs and
    • Leisure trip
    • Family with young children
    • Studio (No Window)
    • Stayed 4 nights
    • Submitted from a mobile device

    NA

    The property was extremely cozy and in great location. Maxwell MRT station was just 150mtrs away from the property and so was 7-eleven. The property was clean and very quiet.

    Stayed in December 2024

  • Reviewed: December 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 4 nights
    • Submitted from a mobile device

    Very Good Communication. Edmar Cora and Jona best Personal.

    Stayed in December 2024

  • Reviewed: December 13, 2024

    9.0
    A well equipt and practical room in a great location
    • Leisure trip
    • Couple
    • Studio Premium
    • Stayed 4 nights
    • Submitted from a mobile device

    the room was small, but we knew this when we booked. I guess it was a bit impersonal as it was all on line - but then the hosts always contacted us to make sure we were OK, so we did not feel isolated. I was a bit apprehensive about the electronic key but that was fine - I coped and I'm a grandma so don't be put off!

    the room was really well thought out and designed with everything you need. the shower was a good size too. The on line assistance from Edma, Cora and Jona was prompt and helpful. the location is great! excellent value for money, would use again

    Stayed in December 2024

  • Reviewed: December 13, 2024

    9.0
    Wonderful
    • Solo traveler
    • Studio Single
    • Stayed 1 night
    • Submitted from a mobile device

    Good location. Helpdul staff, although I've never seen them. Clean room, comfy bed.

    Stayed in December 2024

  • Reviewed: December 11, 2024

    9.0
    Comfortable and easy to check in. Good for a few days stay
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted from a mobile device

    It’s very tiny, but it was obvious so it’s OK for me and the mobile check in smooth and nicely organized. The only one problem -if you travel with no mobile Internet! it’s better to take care about installation of app and get all passcodes before you sit in the plane.

    The modern little clean space with a self checking

    Stayed in December 2024

  • Reviewed: December 7, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff were very friendly and helpful. Thank you Cora, Edmar and Jona

    Stayed in December 2024

  • Reviewed: December 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel is in great location, close to everything. The apartment is small, but you have all that you need. Check in and out is online and very fast. And the best thing are the a people working here: Cora and Edmar to attend to anything you need at the hotel. And a big shout out to the online concierge Jona, which was available 24/7 and reply in a matter of seconds. At times I was not sure if it was a person or ai since she was so fast and accurate with the responses. Thank you guys, you have made our stay 10 times better. Cheers :)

    Stayed in December 2024

  • Reviewed: December 6, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 2 nights
    • Submitted from a mobile device

    The stay was fantastic! The communication with Edmar, Cora, and Jona was excellent—they were always quick to respond and incredibly helpful. Everything went smoothly, and I felt well taken care of throughout the stay. Highly recommended—10/10 stars!

    Stayed in December 2024

  • Reviewed: December 5, 2024

    10
    Great place and great stay!
    • Business trip
    • Solo traveler
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was great and was very helpful. Jona, Edmar and Cora were always timely and friendly in service!

    Stayed in December 2024

  • Reviewed: December 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio (No Window)
    • Stayed 5 nights

    As an Android phone user I did have some issues with the digital key at times and I often had to take my phone case off in order to make use of it, my partner's iPhone didn't have that problem at all - not a huge knock but could be painful for someone who doesn't have the option! We also had some rather noisy neighbours that were somewhat amplified by the echoey corridors, again, not a huge knock on the hotel but might be worth looking into some soundproofing (or less noisy folks!) Finally, the flooring in the bathroom meant that some water got out of the shower, not a huge issue but could quickly soak a bathmat if you weren't paying attention to where you put it.

    We were a little unsure of taking a room with no window but it ended up being something we really appreciated after being in the humidity of Singapore each day as it helped keep the room cool! The room itself was quite nice with a generous bed, TV, AC, decent little kitchen and an excellent modern bathroom. We had no issues with WIFI and really appreciated the storage and fridge space available in the room. The staff (shout out to Loc, Jona, and Divina!) were super friendly, and helpful, going so far as to see how we'd settled and offering some SIngapore tips and tricks, and were easily reached via Whatsapp whenever help was needed. Check in and out was very easy and the location was incredible for getting around Singapore. Highly recommended, especially for the price!

    Stayed in October 2024

  • Reviewed: November 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Location was central and safe. Very close to Boat Quay and Chinatown.

    Stayed in November 2024

  • Reviewed: November 28, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Premium
    • Stayed 8 nights
    • Submitted from a mobile device

    The Concierge team was amazing. Big thank you goes to Cora, Loc, Jona and Edmar. They were super helpful and supportive. The property location was also excellent and the room was perfectly furnished with all things needed in kitchen too. Thank you for a great stay 🤗

    Stayed in November 2024

  • Reviewed: November 28, 2024

    10
    Great choice
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 3 nights
    • Submitted from a mobile device

    I loved the location. You can easily walk to the main attractions and there are plenty of restaurants in the area. The hotel is located in a great location, within walking distance of the main attractions. There are also plenty of restaurants and shops in the area. The room was clean and perfect size for me, and the bed was comfortable. I also appreciated the laundry service, which was very convenient (washing powder was provided in the room). Edmar, Cora and Jona helped me throughout my entire stay and gave me all details I needed. Also the digitalization (communication through WhatsApp and digital key on your smartphone worked best for me)

    Stayed in November 2024

  • Reviewed: November 28, 2024

    10
    Excellent accommodations for the price with amazing staff!
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing worth mentioning!

    Clean and good condition of the room! Staff (Jona, Cora and Edmar) did an amazing job making my stay comfortable, responding super fast to questions and requests as well as sorting out a few practicalities with the room. The Concierge and check in experience is digital, but Jona made this as smooth as going digital can be - that is, no problem at all! Price appears to be reasonable for the size of the room and Singapore in general. Location is also top notch!

    Stayed in November 2024

  • Reviewed: November 26, 2024

    10
    Awesome place to stay!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    Everything was super fine. The Mobile Check-In was new for me but with the help from Edmar, Cora & Jona it was super easy. They also made sure that everything is good during our stay there.

    Stayed in November 2024

  • Reviewed: November 26, 2024

    8.0
    Fantastic location, place has everything for a comfortable stay.
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 5 nights
    • Submitted from a mobile device

    The phone key worked well but I was worried what would happen if I ran out I’d battery. Maybe an option to use a code would be great, just in case …

    The location was fantastic

    Stayed in November 2024

  • Reviewed: November 25, 2024

    10
    Great location, excellent facilities, highly recommend
    • Leisure trip
    • Couple
    • Studio (No Window)
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The property was really well located, easy to access and had everything we needed! It was lovely and clean! It included a double bed, air conditioning, a microwave and a big fridge & freezer which came in useful, there was also laundry facilities! Edmar, Cora and Jona were on hand when we needed them and provided excellent customer service! I would highly recommend staying here

    Stayed in November 2024

  • Reviewed: November 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 4 nights
    • Submitted from a mobile device

    I got a free upgrade because it was to noisy at the room I was in. The stuff was very helpful in everything

    Stayed in August 2024

  • Reviewed: November 20, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Very quiet place. Great security. Amazing staff. Jeffery was especially helpful and considerate. Thank you.

    Stayed in August 2024

  • Reviewed: November 19, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 4 nights
    • Submitted from a mobile device

    The location was unbeatable and the staff was very kind! I felt this accommodation had everything I needed without breaking the bank like many hotels do in Singapore.

    Stayed in November 2024

  • Reviewed: November 11, 2024

    9.0
    Very friendly!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Ability to open the window and freshen up the room.

    Self check-in worked very fine and the staff was very friendly. Perfect location.

    Stayed in November 2024

  • Reviewed: November 11, 2024

    9.0
    Good Location with excellent facilities
    • Business trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 5 nights
    • Submitted from a mobile device

    WIFI facility has authentication issues

    The location is excellent and the facilities are also exceptional. The staff was friendly and helpful

    Stayed in November 2024

Showing 76 - 100

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