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  4. Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In

Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

36 South Bridge Road, Boat Quay, 058670 Singapore, Singapore

#26 of 491 hotels in Singapore

Guests' Choice

Review Score

Based on 491 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.7

  • Facilities

    9.1

  • Staff

    9.6

  • Value for money

    9.0

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 226 - 250

  • Reviewed: April 8, 2024

    10
    Great place!
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 2 nights
    • Submitted from a mobile device

    .

    Great stay and great host/communication! Edmar & Ryan are great to help you! They reply on WhatsApp directly and the instructions are clear and easy! Very clean en comfy bed!

    Stayed in April 2024

  • Reviewed: April 2, 2024

    9.0
    Perfect location for easy holiday.
    • Leisure trip
    • Solo traveler
    • Studio (No Window)
    • Stayed 3 nights
    • Submitted from a mobile device

    Kitchen could use a toaster and a tea towel. Everything else was provided.

    Brilliant location, I walked everywhere. The room was small but enough for one. Bed was very comfortable, really big shower with good water pressure, nice quality bath towels, good kitchen set up. Everything was very clean. The staff checked in by WhatsApp occasionally, were easy to contact.

    Stayed in April 2024

  • Reviewed: April 1, 2024

    9.0
    It location is great, the staffs are helpful which immediately respond your questions through WhatsApp
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 3 nights
    • Submitted from a mobile device

    The room is quite small

    Booking

    Stayed in April 2024

  • Reviewed: March 30, 2024

    10
    Good place near mrt
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 1 night
    • Submitted from a mobile device

    Not much. You just need to note that they require a deposit of 200sgd in your card upon check-in.

    Only stayed for 1 night for around 105sgd. Near MRT. Near food. They have basic things provided. Just remember to bring your toothbrush+toothpaste. If not, there is convenience stores nearby. The Kim, Ed and Ryan were responsive and Edmar fixed my lamp when I asked about it! Thank you. I liked that they provided a personal tub of laundry powder in my room. Handy for washing small things like my hair ties. You are able to use the laundry area during day time for free too! I used the microwave to heat up my breakfast. Easy to use. The toilet has a rainshower system too. Nice. Can't use it warm for too long cause the water heater tank has limited capacity. But hey, have shorter showers to save water! :)

    Stayed in March 2024

  • Reviewed: March 29, 2024

    10
    More than wonderful
    • Leisure trip
    • Family with young children
    • Studio (No Window)
    • Stayed 3 nights
    • Submitted from a mobile device

    Kim, Ed, and Ryan, huge shoutout for these guys who are very reliable and helpful throughout our stay. They made checking in and out very easy and simple. Would definitely come back if we’re in town. Big thanks to all the team, you guys rock!

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Clean,comfortable well located next to Clarke Quey
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 7 nights
    • Submitted from a mobile device

    For me the size of the apartment was perfect for one person however if you’re travelling with someone it could be a bit of a tight squeeze. However it is south east Asia and rooms tend to be on the smaller side. Also whilst I had no difficulty using my phone to enter and exit the property post being shown how to do so my Edmar I think it was challenging for many other people as I noticed some people struggling with it in the lobby. The mattress was very soft for me.

    Clean,comfortable and well located. Had everything I needed. Edmar was very helpful with checking me into the apartment. Whilst I had compelled more of the check I my self he made the last bit so much easier. Ryan delivered my stored bag to me promptly and was very helpful. Kim My other hostess I did not meet but I am sure she would have been just as helpful The online support was very helpful any time I had a question

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Nice place once all renovation work is finished
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 7 nights
    • Submitted from a mobile device

    Renovation noise started at 8 AM and continued till the evening. 1 day there was no water

    Nice room, excellent location

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Very helpful, big on the WhatsApp, which really worked well.
    • Leisure trip
    • Solo traveler
    • Studio Premium
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing I can think of, had doubts about the shower but it was excellent.

    Clean, staff were excellent front of house and on the WhatsApp, great location.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    The room is comfortable. Close to a day and night attractions. The team of heritage was very helpful.

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    The room was good and the staff was great!!!
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 2 nights

    The location is really great. Very near the subway. The room was really super exceeding my expectation. There was a microwave, a large fridge, an iron and hair dryer. And the room was a lot bigger than I expected. The staff was very helpful. I met Edmar, who helped me when I struggled with the digital key card. Also, the staff was very responsive in What's app, which was really helpful.

    Stayed in March 2024

  • Reviewed: March 7, 2024

    10
    Great value in the center of town
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The fridge made a little noise, otherwise the neighborhood was surprisingly quiet for being in the center of China Town. There is at times a little condensation that drips from the air conditioner, so be careful putting anything sensitive to water underneath it.

    Everything as advertised, not being very technical, I was a little apprehensive about using the app but everything worked out great. Shout out to Ed', boots on the ground, and Angelika and Ryan whom I never met face to face but we're always there in the chat to answer questions. The bed was nice and comfy and I appreciated being able to use the washer and dryer.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    8.0
    A pleasant stay!
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean overall, but some parts of the floor were not cleaned properly.

    The location was good. It was closeby the mrt and the river. The contact with Edmar & Ryan was superb! Because this hotel does not have a reception, the check-in was fully digital. The instructions were very clear and also the Edmar & Ryan were very helpful and fast to respond to any questions I had!

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    Cozy room for a enjoyable stay
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 7 nights
    • Submitted from a mobile device

    No daily cleaning service

    Great location, good sized room, room had everything you needed. Staff was very welcoming and very attentive if you had any needs. Shoutout to Edmar and Ryan! Thanks!

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    I was kinda sad to leave from there, I probably just got too comfortable....hope that sums up!!!!
    • Leisure trip
    • Solo traveler
    • Studio Single
    • Stayed 6 nights

    Can't think of anything! ;)

    From the location, to the friendliest and most helpful building managers, to the comfort level, everything!!!!!! It feels like a home away from home...not like a hotel but more like your long term rental. Well equipped, surrounded by all kinds of restaurants, right next to the river....All in all excellent decision to stay here!!!!

    Stayed in December 2023

  • Reviewed: March 1, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Super convenient for a simple stay. Easy access and walking distance to everything I wanted and needed.

    Stayed in January 2024

  • Reviewed: February 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 3 nights
    • Submitted from a mobile device

    Very small room and the digital checking in and digital key on your phone was a total nuisance. Why they could not just issue a swipe card is beyond me. Then messages to award a 10 and praise the staff. Not happening.

    Location was excellent. Room was very clean and everything seemed to be new.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Premium
    • Stayed 4 nights
    • Submitted from a mobile device

    Ed and Ryan were amazing.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Excellent choice for a couple of days in Singapore, clean, comfy, modern style and best location.
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 5 nights

    Everything was great, room size might be a little bit tight if you travel as a couple.

    Check in was fast and well organized, Ed from the Appartements was greeting me and was supporting with the electronic check in procedure, room size sufficient, A/C cool and quiet. Very comfortable bed and sheets, spacious bathroom. Location is unbeatable. Very pleasing stay, highly recommendable.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Magique
    • Leisure trip
    • Group
    • Studio (No Window)
    • Stayed 7 nights
    • Submitted from a mobile device

    Ryan and Edmar were such a nice professionals!! Thanks for your help and kindness!!

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Convenient all round and our assistants Ed & Ryan were always there when we needed them. Thank you!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted from a mobile device

    Super easy check in & all-round convenient for location. All you need facilities for a couple stay for a short visit to the city. Our assistants Ed & Ryan were always there for us and we could reach out for anything we needed thank you for a great stay!

    Stayed in February 2024

  • Reviewed: February 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Studio Single (No window)
    • Stayed 4 nights
    • Submitted from a mobile device

    A little bit smelly due to the humidity

    The hotel ambassador Ed is really helpful

    Stayed in February 2024

  • Reviewed: February 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Studio Premium
    • Stayed 3 nights

    The Android application has room for improvement: it was not convenient that I couldn't switch to another app during the payment process - in this case, I had to start the whole check-in process over.

    Perfect location, awesome staff (digital concierges Ed and Ryan), smooth check-in process (except some Android app problems), comfy room, soft and comfortable bed. I really enjoyed my stay.

    Stayed in January 2024

  • Reviewed: February 12, 2024

    10
    Stay was pleasant and delightful - all thanks to the convenient location and welcoming staff.
    • Leisure trip
    • Family with young children
    • Studio (No Window)
    • Stayed 2 nights

    None really.

    The property was located in the middle of everything -- very accessible to popular tourist destinations. Maxwell Center, Chinatown, Clarke Quay, the Riverfront, and Merlion are some of the tourist spots that are a stone's throw away. Special shoutout to Angelica, Ed, and Ryan who made our stay comfortable by answering question and providing much needed assistance.

    Stayed in February 2024

  • Reviewed: February 5, 2024

    10
    Really great place to stay and great location
    • Leisure trip
    • Solo traveler
    • Studio
    • Stayed 4 nights

    Nothing

    Staff were so helpful (Ed & Ryan) and really accommodating. Room was really comfortable

    Stayed in January 2024

  • Reviewed: February 4, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Very good location. Excellent support from staffs Angelica, Ed and Ryan

    Stayed in February 2024

Showing 226 - 250

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