Reviews of Heritage Collection on Clarke Quay - Mobile App Check-In This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
36 South Bridge Road, Boat Quay, 058670 Singapore, Singapore
#24 of 491 hotels in Singapore
Guests' ChoiceReview Score
Based on 501 hotel reviews
9.1Score breakdown
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Cleanliness
9.3
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Comfort
9.3
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Location
9.7
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Facilities
9.1
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Staff
9.6
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Value for money
9.0
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Free Wifi
9.1
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Reviewed: May 12, 2023
Patrick
Hong Kong33 Reviews3 helpful votes7.0“Good value for money - if basic”- • Business trip
- • Solo traveler
- • Studio Premium
- • Stayed 6 nights
No TV channels - just log in to your own Netflix account or stream - Very basic room amenities - A bit damp as the shower wasn't tremendously well ventilated - It can also be noisy in the hallway as washing machines / dryers are right outside the rooms
Overall - good value for money - Very close to Boat Quay and a little hawker centre for cheap food - Pretty hassle free check in / out
Stayed in March 2023
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Reviewed: April 23, 2023
Binh
Vietnam1 review1.0Very Poor- • Business trip
- • Couple
- • Studio (No Window)
- • Stayed 3 nights
- • Submitted from a mobile device
It's not a hotel. I arrived but the door was piled up .
Stayed in April 2023
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Reviewed: April 11, 2023
Marjan
Netherlands56 Reviews2 helpful votes7.0“perfect location for a few days Singapore”- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 3 nights
- • Submitted from a mobile device
we had noisy neighbours and you hear them very well. the automatic check-in worked well but if you have room 104 you will be lost anyway. no signs and at the end you have to go to second floor and then to the basement. the WiFi was a problem the first day but the hosts were very willing to fix it and they did.
the location of this place is wonderful. you can walk to highlights, near affordable food markets and more expensive restaurants. the place itself is small but everything you need is there.
Stayed in April 2023
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Reviewed: February 19, 2023
Ali
Malaysia4 Reviews1 helpful vote7.0“Good”- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 2 nights
- • Submitted from a mobile device
Ni comment
No comment
Stayed in February 2023
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Reviewed: August 9, 2022
Stephen
Australia26 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 4 nights
The location of the property is AMAZING, I didn't realise how good it was until i got there, especially in the height of summer. Nothing more than a short walk away. Although the room was small, I knew that when I booked, but somehow everything you need is there. Especially positive was the size of the shower and bathroom given the size of the room. I was also very surprised with the low noise levels. The property warns that ground floor rooms can be noisy, I didn't find that at all.
Stayed in July 2022
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Reviewed: August 3, 2022
Theresa
Taiwan1 review1.0Very Poor- • Business trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 8 nights
Second-hand smell of the cigarette comes out from the Air Con very often, which creates a posioning room and awful air quality when using the Air Con. The hotel cannnot rectify the condition and refused to offer free-cancelation, which means the hotel punished, forced people to pay for the poor Air Con facility that causes terrible stays of prepaid customers.
NONE. Second-hand smell of the cigarrete comes out from the Air Con, which creates a posioning room and awful air quality when using the Air Con. The hotel cannnot rectify the condition and refused to offer free-cancelation, which means the hotel punished, forced people to pay for the poor Air Con facility that causes terrible stays of prepaid customers.
Stayed in August 2022
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Reviewed: August 2, 2022
Benjawan
Thailand1 review7.0“Not value for money”- • Leisure trip
- • Couple
- • Studio
- • Stayed 6 nights
- • Submitted from a mobile device
Too many forms to fill in prior to your arrival and you need to download the app to get your online mobile key. I didn’t receive the best price and didnt feel that this is valued for what I paid for especially no daily cleaning service. I am not sure if i will recommend this to my friends.
Great location. short distance walk to Boat quay and Clarke quay. Staff are very responsive to your msg and tried their best to assist.
Stayed in August 2022
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Reviewed: June 12, 2022
Kevin
United Kingdom6 Reviews5 helpful votes5.0“Check in procedure was the worst I've experienced anywhere in the world.”- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 3 nights
Despite requesting comprehensive personal details on the online check-in form, they did not mention or request a S$300 deposit until I was stood outside the apartment block, alone and in the dark on the night of my arrival. Key entry is by mobile phone app and they would not give me entry until I had paid the deposit which had to be done whilst on their wifi in order to register the online key. I'm a 6'2" 16 stone bloke who's well travelled, but being stood on a dark street, in an unfamiliar neighbourhood, with my luggage trying to pay a deposit that they could have taken days earlier, having to use and expose to any passing mugger my £1,500 mobile while going through my wallet to find a card that immediately worked (my bank stopped the first attempt because they were worried it could be a fraudulent transaction as it was my first since arriving in Singapore) made me feel extremely vulnerable. I certainly would not be happy for my wife and daughter to be put in this situation and would not recommend this company for this reason alone. I was forced to use another card which then tied up to S$300 dollar amounts until my bank eventually cancelled the first attempted payment which didn't happen until I was back in the UK. The other concern I had was the exorbitant prices they displayed for any broken or missing contents in the apartment. Rather made me feel afraid to use anything. I'd be interested to know where they shop so as to avoid it!. And whatever you do, don't delete your key app or be unable to gain entry - according to their price list, they charged a fortune for sending a human to assist you.
Busy location, Nice and central. Clean reasonably well equipped but small. Elevator to upper floors. Decent shower.
Stayed in May 2022
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Reviewed: June 5, 2022
Lagatta
Australia2 Reviews5.0“Fantastic location. I will be coming back.”- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 7 nights
- • Submitted from a mobile device
Probably more interaction with guests. Attend to their needs, especially for overseas travellers, they always need extras. Nobody around to ask anything unless I texted.
No breakfast or food available, basic cooking facilities available, however there was no extractor fan. If you cook in the room, there would be smell . Room was very small, not even any room to store my suitcase. The best thing I liked about the room was the shower.
Stayed in June 2022
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Reviewed: November 16, 2023
Anonymous
United States1 review10“I liked the location of the property. It was walkable distance to a mall and Clarke Quey and Marina Bay.”- • Leisure trip
- • Solo traveler
- • Studio Single
- • Stayed 5 nights
- • Submitted from a mobile device
Very small
Close to attractions
Stayed in November 2023
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Reviewed: September 21, 2022
Anonymous
Singapore1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Studio Single
- • Stayed 3 nights
- • Submitted from a mobile device
location is very good
Stayed in September 2022
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Reviewed: August 7, 2023
Anonymous
Switzerland1 review7.0Good- • Leisure trip
- • Couple
- • Studio
- • Stayed 9 nights
- • Submitted from a mobile device
- There was no cleaning service (only once per week) - if you are located on the 5th floor there is no elevator
The location was very good, the staff super helpful and attentive
Stayed in August 2023
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Reviewed: April 24, 2025
Sasha
Australia1 review9.0Wonderful- • Business trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
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Reviewed: April 18, 2025
Dominic
United States34 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Studio
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
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Reviewed: April 16, 2025
Leyla
Azerbaijan8 Reviews10“very comfortable hotel. ideal location, easy access to all attractions. rooms are large, clean, quiet. all amenities are”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
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Reviewed: April 8, 2025
Mustafa
Turkey14 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Studio Premium
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
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Reviewed: April 1, 2025
Sandeep
Oman10 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2025
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Reviewed: March 31, 2025
Martyna
Poland35 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Studio
- • Stayed 4 nights
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 31, 2025
Roong
United Arab Emirates4 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Studio Single
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 17, 2025
Clarissa
Japan6 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Studio Single
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 6, 2025
Carlo
Italy89 Reviews7 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
-
Reviewed: March 6, 2025
Farid
United States1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Studio Single (No window)
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
-
Reviewed: March 1, 2025
Haulito
United States36 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Studio
- • Stayed 5 nights
There are no comments available for this review
Stayed in March 2025
-
Reviewed: February 24, 2025
Paulo
Brazil24 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Studio (No Window)
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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Reviewed: February 22, 2025
Tobias
Germany3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Studio (No Window)
- • Stayed 4 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in February 2025
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