Rudest from desk employee I’ve experienced in a long time Totally indifferent to our request for a non smoking room.

Great location

Stayed in October 2023

No complaints.

Convenient. Great location. Great views. Variety in breakfast.

Stayed in October 2023

Nothing really.

The Carlton hotel is located opposite Raffles Hotel and on another corner there is an excellent shopping centre with many restaurants and food outlets which provided food and meals at varying price levels. There is a Marks & Spencer store as well as a variety of high end shops. The hotel had an excellent swimming pool which was most welcome after a humid day in Singapore. The room was large and very comfortable with excellent facilities.

Stayed in October 2023

Our room was located near the lifts and they were very noisy so woke us up earlier than we would have liked

Perfect location. Clean. Staff helpful

Stayed in October 2023

Hotel was centrally located. The room was comfortable and clean.

Stayed in October 2023

Nothing.

Amazing location- right near City Hall MRT and next door to Raffles but a 10 minute walk to Marina Bay. Room was spacious and clean, as was the hotel. Didn't have much interaction with the hotel team (we didn't have any problems) but they were pleasant.

Stayed in October 2023

No bar for casual drinks. Shower was tricky to work out. Not a big fan of the European arrangement of dump shower and low spray head.

Staff were amazing. Beds just right. Good shopping handy.

Stayed in October 2023

The view of the hotel room which I was assign facing back of the hotel in front of a construction site. It will be good if the room assign was facing city view. Socket plug in room not enough only 2 infront study table it will be perfect if you can install 2 more at both bedside.

Location of the hotel. Easy to travel around. 3 MRT station nearby hotel surrounding.

Stayed in October 2023

This was the fourth time we have stayed at The Carlton Hotel. They gave us a room upgrade. We are very happy staying there. The staff are always excellent.

Stayed in October 2023

The swimming pool area is not really inviting. Could be improved with some "green"

Very efficient and fast check-in and check-out

Stayed in October 2023

Breakfast was too expensive ($40 pp) so we sadly opted for a McDonalds instead. Would have loved to experience eating in though.

Size of room and bathroom , the furnishings, speedy lift, quiet calmness of common areas, friendly staff. I was able to check into my room early (11am) and check out later (1pm) which I really appreciated as it assisted me to manage my jet lag from my flights more effectively. Handy to catch a taxi outside with concierge.

Stayed in October 2023

no bidet in the toilet

Stayed in October 2023

Getting dated Poor room amenities Should be a coffee machine/ Nespresso machine in rooms Pool needs maintenance and bar was not open Employees weren’t very friendly

Great location Very clean

Stayed in October 2023

Not much

Staff were great and room was sufficient, breakfast was the best

Stayed in October 2023

Honestly nothing. The location was excellent, directly across the road from the Singapore underground, Raffles shopping center and german bar. Also the famous Raffles long bar was 2 minutes walk away.

When we arrived we were upgraded for free to a premier room on the second to top floor which was awesome. The room was very spacious with a great view, it even had a window bench to enjoy the view. The room was extremely clean with great facilities.

Stayed in October 2023

The entire stay was really good, clean rooms, confortable beds and really good breakfast. A bonus for the hotel is that we forgot a necklace in our room after the checkout, and when i contacted the hotel, they prompt responded and have secured the item and sent back to me. Definetly recommended.

Stayed in October 2023

Nothing

Location is excellent. Has pool and gym

Stayed in October 2023

Bidet in toilet

Change to better room.

Stayed in October 2023

Great central location

Stayed in October 2023

Elevator is noisy (we moved rooms further along the corridor so it was fine)

Location, location, location

Stayed in October 2023

As a business hotel, I expect that there would be more privacy catered for a twin sharing room. Unfortunately, it falls short in this area especially on the toilet and bathroom. The bathroom is deisgned with the clothes hung outside the bathroom, and I could not keep my clothes dry inside the bathroom while the rain shower is turned on. The toiletries are also not up to the 5-star standard as seen in other hotels.

Staff are really friendly, and facilites are all easily accessible by the fast lifts. Amenities in the room are clean. Foods are typical of Singapore's high standard.

Stayed in October 2023

Location is excellent close to the CBD and easy access to transport. The room was great. The gym and the pool were very good. The team was very helpful.

Stayed in October 2023

The pool closed at 7pm

Location Pool

Stayed in October 2023

Cleanliness and relax

Clean room and close to the shopping mall

Stayed in October 2023

Nothing

We really were thankful for your friendly and helpful staff. Special mention we would like to make is Ester, first helped us in the breakfast room and then every where we met in the hotel, right up to our departure. She told us she has worked there for 16 years. She is a real asset and we loved her care. Please recognise her for.this. A reason to return. A huge shout out too the taxi man, room cleaner, bag man and the waiter in the evening in the restaurant. They all make your hotel a great place to stay. Robyn Bacon and Michael Cochrane

Stayed in October 2023