Nothing

Great location with Buges shopping mall nearby. Good pool area and also handy to have a hair salon for a haircut. Breakfast is great as part of room cost. Staff very helpful and courteous.

Stayed in July 2023

I turned up at roughly 7am which I told the hotel I would be. They kindly held my bags and said you would not be able to access room until 3pm. I was fine with that. However I would have thought that they would have seen I was tired and offered me a drink, told me about the facilities of the hotel, seen if I wanted anything to eat (so pay to eat breakfast) and just explain where we are located in the city and how you can get about. They didn't even explain where the pool was, how breakfast worked, nothing. I thought this was poor considering many westerners don't actually choose to holiday in Singapore on its own, its used very much as a transit Country and so they should be all over you making sure your visit is up to standards, was really disappointed by this, I was really tired and could have done with a water, snack and a coffee. I stayed in the Premier wing. Its noisy, you can constantly hear the lift going up and down, its a weird sound, sounds like a spaceship. The room also smelt of mould.

It was very clean and there was lots of choice at breakfast for most people to eat and drinks almost what ever they liked. Staff were helpful when you asked them a questions and the dry cleaning service was excellent - Expensive, but excellent.

Stayed in July 2023

The hotel appeared to have no bar, though lots of places are nearby. When we asked, the reception suggested the Long Bar at the Raffles Hotel across the road. The swimming pool area is basic. For example, the pool bar was closed though refreshment could be ordered on-line and delivered. The surrounding building overlooking the pool were concrete tower blocks and not especially nice. The pool itself was quite small. Not really a 5-start hotel (as shown on booking.com) - 4-start would be more accurate.

Location was excellent - right in the centre of Singapore opposite the Raffles Hotel. Close to shops, bars and restaurants, and MTR. Plenty of attractions nearby! The rooms were comfortable and clean, though not particularly opulent. Seemed more functional than plush. Staff seemed friendly and helpful.

Stayed in June 2023

Check in time is too late at 3 pm.

Nice room and very clean

Stayed in July 2023

Location, price rooms

Stayed in July 2023

Breakfast very poor selection

Location and condition of the property

Stayed in July 2023

The pool area was too small for such a big hotel and the pool was probably the coldest in Singapore. This was a bit disappointing for such a big and expensive hotel. If you have kids I would choose a different hotel with a better pool area. We were missing a hotel bar where you can sit an get a soda or drink when coming home from a long day of shopping and sight seeing. The bar at the hotel was closed all week.

Nice and helpful staff. Great location within walking distance to all major sights. Shopping and restaurants just outside the door. The breakfast buffet was outstanding and even if we came down late there was still a lot to choose from. Big spacious rooms.

Stayed in July 2023

We had a shower in their change rooms as we had a late flight which had not been cleaned or towels replaced.

Great location and very comfortable room.

Stayed in July 2023

Nothing

All was great but especially impressed with the cost and location given how expensive Singapore is. Great pool and great gym

Stayed in July 2023

Didn’t have breakfast as we thought it was too expensive. Location of the breakfast area did look to be convenient however.

Stayed in July 2023

breakfast charge was a little steep

hotel location is excellent

Stayed in July 2023

The only thing we had to check about was the time and location of where breakfast was served.

The hotel was very clean, the service at reception, in the restaurants and concierge was very good. The food was hot, plentiful and had a wide variety to choose from.

Stayed in July 2023

Construction noise next door whilst swimming in their pool, which can't be helped.

Size of the room, clean, good AC, quiet in the room for sleeping after long flight. Great Staff.

Stayed in July 2023

I fail to see how this hotel could charge the full price (I was lucky to get an exceptional 50% off) but I could not see the full price value - hotel room was great but nothing outstanding. However I do appreciate they have a LOT of staff, very friendly and helpful which I guess is also possibly management's biggest expense to cover and all the staff I interacted with also very knowledgeable and approachable.

Breakfast buffet excellent as is the hotel's location - easy walkability to many attractions.

Stayed in July 2023

Swimming pool was too cold. Most guests we observed entering the water had to gradually immerse themselves into the water as it was uncomfortable. The temperature could do with being a couple of degrees warmer to take the edge off of the coldness. We would have liked the pool to have remained open later than 7pm. Many hotels we have stayed at dont close their pools until 9pm.

Nice spacious room. Quiet. Friendly staff. Nice pool area.

Stayed in July 2023

The hotel is a bit dated

Location is close to shopping centres and City Hall station about 5m walk.

Stayed in July 2023

The Room design was more darker

Price comparison with orher 5 star hotel

Stayed in July 2023

Nothing

Everything

Stayed in July 2023

Love our stay . Unfortunately we had a extremely noisy neighbour which are not considerate. Overall is good.

Location, gym , the room view toward the Merina Bay and close MRT. Also our room cleaner are extremely well trained, love the personal details.

Stayed in July 2023

Both were better than expected

Stayed in July 2023

Nothing really

Excellent service, customer relations and concierge assistance exemplary, complementary room upgrade, efficient room service. Great location too

Stayed in July 2023

👍🏻

👍🏻

Stayed in July 2023

The carpet started to smell a little funky after the first three nights.

The location was fantastic. Across the road from Chijmes and the Raffles, plus the Raffles shopping centre was on the diagonal corner. The room was a good size and the bed was comfortable.

Stayed in July 2023

Nothing

Very comfortable room and amazing view.

Stayed in May 2023

Slightly damp aroma in room but not bad enough to reject it. Pool a little small but ok.

Great being close to the Raffles Centre shopping centre and an easy walk in aircon to the MRT.

Stayed in July 2023