None

Good

Stayed in August 2024

Breakfast is on the expensive side.

The size of the room and location is excellent. Hotel is clean.

Stayed in August 2024

The bathroom sink tap that sprayed water on you every time you used it. Minor issue. No face washer in the bathroom. Cloth flipflops that were way too small. Not meant for big foreigner feet but tiny Asians Poor room tea and coffee setup. No creamer, no artificial sweetener alternative to sugar.

The excellent seafood buffet and the very good service by the Restaurant staff. The best breakfast cheese and ham omelette ever! Simply perfection and delicious.

Stayed in August 2024

Old facilities, not very friendly staff

Good location

Stayed in July 2024

Nothing.

Reliably clean, and very comfortable rooms. Staff were exceptional with their friendliness and offers to help. They really are more than expected, and would out perform any other top rated hotel I feel, as they are so observant and helpful. Your staff are your best asset, really big credit to them.

Stayed in August 2024

Clean and Location

Stayed in July 2024

No problems to report.

Good service, comfortable room, good breakfast, comparable price to others in the area, good shopping centre across the road. Two MRT stations nearby. We made a suggestion one morning about the service staff clearing the tables. We surprised to see the changes made the next morning even though it would have taken some time to organize during the day. Good work!!

Stayed in August 2024

We had no issues at all - would book to stay there again

Great location - across the road from Raffles and also multiple MRT stations. A good sized room - we had the city view side which was fantastic.

Stayed in August 2024

Cost is a bit high but that’s Singapore - it’s not cheap! Breakfast choice could be more varied as it was the same everyday, there was no whole fruits like bananas and apples, no bran flakes only cornflakes and sugary cereals. The room didn’t have a comb or bath salts for the bathtub.

Location, cleanliness, the room and especially the amazing staff everywhere especially room cleaning and breakfast hall. Kids cutlery which was great! The Raffles city mall is right opposite which was so handy as it had lots of places to eat and you could get the MRT from there which was very convenient. Marina Square mall is in walking distance of 15-20mins.

Stayed in August 2024

The staff took my request (higher floor) seriously and are super honest and friendly.

Stayed in August 2024

Nothing

Everything Position was great. All staff were tops, dining stewards porters., and front desk were effeicient and friendly.. Kitchen. People were great Breakfasts on offer was outstanding and a credit to hotel.

Stayed in August 2024

Breakfast

Location, staff, cleaness

Stayed in August 2024

Na

Good location

Stayed in August 2024

Nothing

Location and hotel facilities such as cafe and swimming pool.

Stayed in August 2024

We had great problems with pre-payment. Never had this with any other hotels on booking.com. Name mismatch issue / only accepting credit card / security checks failing even when authorised by us. The hotel were helpful during this process and eventually held the room for us, which we were very grateful for, but it was stressful and cost us (due to foreign phone usage charges etc)

Great location right next to Raffles and Chjimes, also close to City Hall MRT station. Room was lovely.

Stayed in July 2024

Shower head was not very user friendly. Except the rain shower head

Perfect location and friendly, very helpful staff

Stayed in August 2024

Nothing - would definitely stay here again!

Great hotel in a great location. The foyer is stunning and staff are very welcoming with concierge taking luggage to your room. Rooms were clean, bright and comfortable. Shower pressure was great, housekeeping very efficient and very quiet too.

Stayed in August 2024

Nothing

Location, clean, great service

Stayed in August 2024

It’s was lovely and clean

Stayed in August 2024

The twin-room space is a little small.

The location is fantastic.

Stayed in August 2024

The fridge was empty, with no snacks/ drinks provided. The bed spring was starting to wear out, bed was not very comfortable. Water flowing from the shower was too slow.

The room was big and spacious. The scent used in the room was relaxing. The location is convenient and near to many attractions and shopping malls.

Stayed in August 2024

The pool is a bit small

Location was excellent

Stayed in August 2024

Nothing

We arrived off a very early morning long haul flight and the staff did their best to get us checked in earlier than the standard 3pm time and provided us with an ability to have a shower whilst waiting. Room very comfortable. Hotel well located. A quality experience.

Stayed in August 2024

- We stayed for a total of 5 nights. On the 2nd night, we noticed that our air conditioning system was not cooling well, we contacted the reception a couple of times at 5am but no one picked up. On the 3rd try someone finally picked up. While I was trying to explain the situation, the guy on the other line cut me saying, “Aircon is not working, will send someone now” and put the phone down. -On our 4th night, we wanted to contact the reception to inform them that we would like to extend for another night, no one picked up the phone on 3 occassions, had to put my alarm the next day at 8am to call them again. No return calls/follow up whatsoever.

+ Location is amazing, facilities are exceptional, the hotel is very busy, it made our stay enjoyable giving some holiday vibes. +Concierge staff as well as housekeeping and in room dining were upfront and helpful.

Stayed in August 2024

No bidet in the toilet

Room and bed was good.

Stayed in July 2024