Reviews of Carlton Hotel Singapore This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
76 Bras Basah Road, City Hall, 189558 Singapore, Singapore
#106 of 491 hotels in Singapore
Guests' ChoiceReview Score
Based on 5973 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.4
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Facilities
8.6
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Staff
8.7
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Value for money
8.0
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Free Wifi
9.0
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Reviewed: March 17, 2024
Jesse
Vietnam2 Reviews1 helpful vote8.0Very Good- • Business trip
- • Solo traveler
- • Premier Double Room with Club Lounge Access
- • Stayed 2 nights
The breakfast was pretty average.
Good location, efficient staff
Stayed in March 2024
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Reviewed: March 16, 2024
Geraldine
Australia14 Reviews9.0“Very pleasant and easy to maximise my work time.”- • Business trip
- • Solo traveler
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
It would be good if the hotel had a casual dinning and bar area for hotel customers to relax after a day’s work or leisure activities.
The hotel is centrally located with easy access to other Singapore infrastructure. The rooms are clean with very comfortable facilities.
Stayed in March 2024
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Reviewed: March 16, 2024
John
Switzerland24 Reviews10Exceptional- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Perfect, as always!
Stayed in March 2024
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Reviewed: March 16, 2024
Gonzalo
United States8 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff on Front Desk, not friendly, nobody help us with luggage at check in time, the person in charge continuing using cell phone( maybe playing a game??) And didn't take care of us. We need to pull our luggage at the room.
Good location, wanderfull view of Marina Bay complex , very clean, and fabulous breakfast,
Stayed in January 2024
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Reviewed: March 16, 2024
Olly
United Kingdom51 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Great location
Stayed in March 2024
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Reviewed: March 16, 2024
Monique
Switzerland34 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Premier Double Room with Club Lounge Access
- • Stayed 6 nights
- • Submitted from a mobile device
Couldn’t charge my smartphone. Needed a special charger. The room (premier club) had no USB charger!!!
Breakfast was good, but the choice of fresh fruit was poor and always the same.
Stayed in March 2024
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Reviewed: March 15, 2024
Aiyanaquino
Philippines2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Executive Double Room
- • Stayed 1 night
exceeded expectations! The facilities in the wing where we were placed were fairly new. The room was very spacious - and had good supplies. They had an ironing board and iron, hair dryer, mini bar. TV had chromecast, which made netflixing easy. Bathroom was clean and the tub was clean (no mold or grimy green things in other places). Staff were very helpful as well. Cleaning crew were efficient and thorough. Will definitely consider staying again.
Stayed in March 2024
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Reviewed: March 15, 2024
Jo-anne
Australia28 Reviews1 helpful vote10“Good location, room had a lovely view and the staff were helpful.”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 10 nights
Breakfast was satisfactory - could be improved. Needs more variety.
Staff very pleasant, efficient and room had a good view of city.
Stayed in March 2024
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Reviewed: March 14, 2024
Mariya
Philippines1 review10“Fuss free stay at Carlton!”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Proximity to MRT and bus stations
Stayed in March 2024
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Reviewed: March 14, 2024
Turab
Azerbaijan21 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The deposit amount they require is not justified. No nee for deposit at all. And it will take weeks to return back to your bank card.
It's very beautiful hotel and one of the best ones for this price. Very clean and friendly.
Stayed in February 2024
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Reviewed: March 14, 2024
Karen
New Zealand21 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Would prefer not to have a mobility room..the shower head only reached our chests. Staff should inform you before allocating and give you the option to decline.
Location and facilities
Stayed in February 2024
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Reviewed: March 13, 2024
Bradley
Australia11 Reviews1 helpful vote8.0“Good value 4-star property”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
It’s a nice hotel, but not 5-stars. The staff seemed disinterested at best.
Fantastic location. One block from Raffles Hotel and Bugis St shopping
Stayed in March 2024
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Reviewed: March 13, 2024
Mounir
Australia11 Reviews10“Had a great time.”- • Leisure trip
- • Group
- • Deluxe Double or Twin Room
- • Stayed 2 nights
Nothing
Room & Location were excellent. Friendly staff.
Stayed in January 2024
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Reviewed: March 13, 2024
Carolina
Chile15 Reviews3 helpful votes8.0“Fine”- • Business trip
- • Solo traveler
- • Premier Double Room with Club Lounge Access
- • Stayed 6 nights
- • Submitted from a mobile device
I think is a 4 stars. The price was high and the Hotel has nothing special. The pool is small, the room is standard. The food normal.
The location and the view
Stayed in March 2024
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Reviewed: March 13, 2024
Jackie
United Kingdom32 Reviews3 helpful votes9.0“A very enjoyable stay”- • Leisure trip
- • Couple
- • Premier Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Great location, nice view over city and hotel facilities were excellent.
Stayed in March 2024
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Reviewed: March 12, 2024
T
Philippines21 Reviews2 helpful votes9.0“Great place to stay”- • Leisure trip
- • Travelers with friends
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Check in was a bit slow
Central location near shops and restaurants; room was spacious and clean
Stayed in March 2024
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Reviewed: March 12, 2024
Robert
Philippines109 Reviews8 helpful votes8.0“We had a pleasant stay. Will surely consider staying again in our next visit”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
Simple room amenities like availability of face towel and shampoo/soap of inferior quality
Good location and near train station
Stayed in March 2024
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Reviewed: March 12, 2024
Sharah
Macau10 Reviews1 helpful vote8.0“Will definitely come back to SINGAPORE And will book Carlton again”- • Leisure trip
- • Travelers with friends
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The Room light was A bit dark but it wasn't A big deal
The location was perfect For tourists like us. The staff were friendly & helpful. They got Our Room ready earlier than expected. Despite having A Large occupancy cause of the eras concert
Stayed in March 2024
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Reviewed: March 12, 2024
Claire
United Kingdom79 Reviews17 helpful votes7.0“A comfortable, efficient hotel but not a 5 star experience”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
This is certainly not a 5 star hotel in my opinion. Despite its many attributes, the rooms are not of a high standard in terms of decor and the extra touches you’d expect of a 5 star hotel are non-existent- e.g. the toiletries provided are not particularly nice and are in dispensers, screwed to the walls; The orchid and fern displays in the public areas are fake (in Singapore!). As a guest I felt processed, rather than valued e.g. there are plenty of staff in the dining room at breakfast- but they are there primarily to remind you that service ends at 1030 (actually all cleared away by 1025), and to whip away used plates, sometimes before you’ve even finished.
Great location, overlooking Raffles and with so many attractions, restaurants etc within walking distance. Rooms are comfortable and, despite the hotel being very full, we found the staff and service very efficient. The buffet breakfast is good value and quality.
Stayed in March 2024
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Reviewed: March 11, 2024
Eddie
New Zealand26 Reviews1 helpful vote9.0“I really enjoyed the hotel and thought it was great - the all over total package was great.”- • Business trip
- • Solo traveler
- • Premier Double Room with Club Lounge Access
- • Stayed 4 nights
My visit coincided with Taylor Swift's concerts so price was up a bit - but as work was paying for my conference trip I did not mind!
Service desk at front was great always, free laundry for 2 items was great, complimentary free food to eat and drink in the room was much appreciated, room cleaning was absolutely superb. The breakfast was absolutely superb and the Cantonese restaurant on site that I ate dinner at twice was absolutely great. Ideally sited for a short walk to my conference venue.
Stayed in March 2024
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Reviewed: March 10, 2024
Andrew
United Kingdom2 Reviews9.0“Perfect for a short stop over, where central location needed!”- • Leisure trip
- • Solo traveler
- • Deluxe Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Lack of mini bar
Pleasant, welcoming staff. Great location.
Stayed in March 2024
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Reviewed: March 10, 2024
Richard
France31 Reviews1 helpful vote7.0“Good location if you are attending at the Suntec exhibition centre.”- • Business trip
- • Family with young children
- • Executive Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Atmosphere is a bit cold to my liking.
The location, 15-20 min walking distance to Suntec exhibition center.
Stayed in March 2024
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Reviewed: March 10, 2024
Yung
Taiwan16 Reviews10“Except the staff, everything is superb🥰”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
The staff in front desk is not friendly, it seems they're pretty tired so not willing to do the check in stuff for me
The location is perfect
Stayed in February 2024
-
Reviewed: March 9, 2024
D
United States10 Reviews10“Excellent place to stay”- • Leisure trip
- • Travelers with friends
- • Deluxe Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room lighting, especially in bathroom, was too dim
Tastefully decorated Helpful staff Spacious Wonderful breakfast buffet
Stayed in March 2024
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Reviewed: March 9, 2024
Mio
Australia25 Reviews1 helpful vote9.0“Convenience location.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
No privacy when you use the shower room. See-through from the bedroom.
Walking distance to many Singapore attractions.
Stayed in March 2024
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