Reviews of Carlton Hotel Singapore This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
76 Bras Basah Road, City Hall, 189558 Singapore, Singapore
#106 of 490 hotels in Singapore
Guests' ChoiceReview Score
Based on 5973 hotel reviews
Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.4
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Facilities
8.6
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Staff
8.7
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Value for money
8.0
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Free Wifi
9.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: September 28, 2023
Shanyi
Macau8 Reviews1 helpful voteVery GoodThere was someone knocking my door and before I can answer he opened the door, walked in saying pest control. Then came into the room to spray something at the carpet. It felt weird you don’t do that during a guest in house?
Location is perfect. Room is neat, little dusty. Overall I enjoy my stay.
Stayed in September 2023
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Reviewed: September 28, 2023
Marlene
Australia14 Reviews“A pleasant stay in a great location”Tissues and toilet paper needed refilling
Staff were very helpful, especially in the cafe and room service
Stayed in September 2023
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Reviewed: September 25, 2023
Walter
United Kingdom15 ReviewsExceptionalNothing.
Hotel is in a great location and staff are all very helpful and friendly.
Stayed in September 2023
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Reviewed: September 25, 2023
Grahame
Australia39 Reviews5 helpful votes“Very enjoyable stay, great location.”Pool closing hours - 7:00 pm is too early in Singapore's 30+ temperatures and high humidity. More shade unbrellas would be appreciated.
Excellent location; close to Raffles, near 4 Metro lines. Friendly and helpful staff. Excellent breakfast, with plenty of variety of food and styles. Very good swimming pool. Executive Club lounge good food, great drinks, including cocktails. Lovely, helpful staff.
Stayed in September 2023
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Reviewed: September 25, 2023
Ashton
Australia14 Reviews1 helpful voteExceptionalGreat location and very clean
Stayed in September 2023
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Reviewed: September 25, 2023
Lyn
Australia14 Reviews“Nice big room and very close to Raffles city, Chijmes, restaurants”Nothing
Big room, clean, close to shops and restaurants
Stayed in September 2023
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Reviewed: September 24, 2023
Navin
South Africa30 Reviews4 helpful votes“Great venue. Clean and neat and near most importantly the items we wanted to see.”Hotel did not service alcohol in the restaurant and bar area, only in the room at an astronomical price. No options for early checkin.
Very clean and neat. Rooms are a good size. Location to most tourists activities were near. Good restaurants all around the hotel.
Stayed in September 2023
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Reviewed: September 22, 2023
Al
United Kingdom19 Reviews2 helpful votesVery GoodWiFi poor, would have preferred a room with more interesting views
Aircon
Stayed in September 2023
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Reviewed: September 22, 2023
Aisling
United Kingdom24 Reviews4 helpful votesVery GoodBreakfast seemed pricey so we got food across the road at Raffles
Excellent location, provided free room upgrade, clean room with a great view of city
Stayed in July 2023
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Reviewed: September 22, 2023
Joy
Australia5 Reviews1 helpful voteGoodThe hotel itself was absolutely lovely but as a solo older female traveller I like to ensure I am back to my accommodation at a reasonable time and because I don't want to just be in my room I like a bar where I can sit down and have a drink and recap on my day. I had dinner in the Mosaic Restaurant and they only offered wine.
The morning breakfast was great. I also loved the coffee shop situated in the lobby.
Stayed in September 2023
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Reviewed: September 21, 2023
Nazneen
Canada4 Reviews“Would definitely stay there again.”Very central location. Right across from Raffles City Mall which had excellent food choices, shopping and metro access.
Stayed in September 2023
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Reviewed: September 20, 2023
Stella
Australia17 Reviews1 helpful vote“Fabulous location. Great customer service!!”Information like Facilities like hairdressers & spa not easily accessible. Should have more paper information available in request!!! Stop QR code for us over 50year olds!!
Location Fabulous 9/10 Staff like Victor, Waran, Syafiq, Aqeem very good. Cleaner Emily also very good!!! Breakfast 5/10 not enough local food like fried noodles, curry. Nasi lemak not up to standard. Checkout Swissotel breakfast!!
Stayed in September 2023
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Reviewed: September 20, 2023
Anne
Australia7 Reviews1 helpful vote“Had a fab time at the Carlton Singapore”Nothing
Location, friendly staff executive lounge
Stayed in September 2023
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Reviewed: September 19, 2023
Peter
Australia62 Reviews9 helpful votes“Good comfortable well run”No hotel lobby bar
Good location near Raffles hotel and shopping plaza
Stayed in July 2023
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Reviewed: September 19, 2023
Olivier
Hong Kong5 Reviews1 helpful vote“Good Stay if you want to enjoy the F1 and be at the heart of the city. MRT station is 5mins walk”We were too close to the lift and they are very noisy when going up and down. Limited choice of coffee, tea in the room. Fridge was empty.. I think for that price we could have some free drinks available.
We were there for the F1 Grand Prix so very convenient to get into the Circuit. 5mins walking distance. Breakfast was good and a lot of choice, refilled all the time. Nice team. Big bedroom very spacious with a big bath room and mattress was good to rest. Room service for quick dinner before going out to the Race was super quick and food was good.
Stayed in September 2023
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Reviewed: September 19, 2023
Jose
Philippines13 Reviews6 helpful votes“Loved it as always but I think I'm growing out of it”The room lacked small but noticeable things, that a four star hotel should have. No cutlery and plates, etc.
Room, location and staff were very good and accomodating.
Stayed in September 2023
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Reviewed: September 18, 2023
Richard
United Kingdom205 Reviews24 helpful votesGoodsoulless, institutional ambience, lobby area more like a hospital than a hotel.
well placed and I was given an upgrade to a room with a fine view
Stayed in September 2023
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Reviewed: September 18, 2023
Sylwia
Poland39 Reviews5 helpful votes“Very hostile personnel. Great choice for good price.”Good location, close to the MRT metro station and to main touristic attractions. Nice room with open bathroom. Very hostile personnel. Great choice for good price.
Stayed in September 2023
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Reviewed: September 18, 2023
Richard
United Kingdom15 Reviews4 helpful votes“Fantastic hotel, superb rooms but no bar”There’s no bar or even mini bar. This wasn’t advertised before
Great staff rooms are outstanding
Stayed in September 2023
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Reviewed: September 18, 2023
Anna
New Zealand6 Reviews1 helpful vote“Great location really central.”Had a twin share with my son. The bathroom wasn’t very private as no door. The corridor smelt a bit smoky.
Great location. Good aircon. Friendly staff. They let me check in early. Pool was great.
Stayed in September 2023
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Reviewed: September 18, 2023
Anne
New Zealand9 Reviews1 helpful vote“This trip was a stopover between long flights. I wanted the gym and pool to stretch and exercise. It was also a great lo”Can’t think of anything
The highlight for me was the pool and the gym. The room was spacious and clean.
Stayed in September 2023
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Reviewed: September 16, 2023
Bin
United States24 Reviews2 helpful votes“Everything was excellent. Except the front desk gave me a room with no view.”Location.
Well maintained.
Stayed in September 2023
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Reviewed: September 16, 2023
Michael
United States13 Reviews2 helpful votes“Carlton very good”Pool closed at 7pm. After a busy day in meetings a 8 to 9pm swim would have been lovely. Second...bar at pool closed always.
Everything except.....pool hours
Stayed in September 2023
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Reviewed: September 15, 2023
Veronica
Australia66 Reviews2 helpful votesVery GoodRestaurant and buffet breakfast was expensive.
Room was nice and the hotel was close to sights
Stayed in September 2023
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Reviewed: September 15, 2023
Ingrid
Austria61 Reviews4 helpful votes“The place to stay”Everything perfect
Everything really perfect - wonderful beds to sleep in. Great rooftop bar for sunset 🤩
Stayed in September 2023
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