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Reviews of Carlton Hotel Singapore This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

76 Bras Basah Road, City Hall, 189558 Singapore, Singapore

#106 of 490 hotels in Singapore

Guests' Choice

Review Score

Based on 5971 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.0

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1351 - 1375

  • Reviewed: June 14, 2023

    9.0
    Very comfortable stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    All went well. Breakfast was a bit expensive, but we would definitely stay there again.

    After travelling for the previous 2 months, it was good to have a comfy bed to relax on, Staff were friendly and courteous. We enjoyed our 4 days there.

    Stayed in June 2023

  • Reviewed: June 14, 2023

    8.0
    I may come back if the rate is good.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The smoke in our floor - level 7 and in our room. I didn't sleep because of the smoke. The hotel does not have a free spa pool.

    The location is good.

    Stayed in June 2023

  • Reviewed: June 14, 2023

    8.0
    overall this is a great Hotel.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    no power points in the bathroom ! How’s a girl to dry her hair ? It was annoying having to dry & straighten at the work desk while my partner was trying to watch Tv.

    location ! so close to restaurants, shopping and public transport. Included Breakfast was great value & included a good coffee☕️

    Stayed in June 2023

  • Reviewed: June 14, 2023

    9.0
    Wonderful
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Check-in experience was slow. They did not allow for check-in before 3pm even though we reached after 12pm

    Great location

    Stayed in June 2023

  • Reviewed: June 14, 2023

    10
    It was an awesome stay and I would highly recommend the Carlton!
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    The shower area was massive but the water pressure was low and I kept bumping the water temperature adjuster. It was a very minor issue though.

    Great service, staff were very responsive & friendly. The room was fantastic and extremely quite. House keeping did a fantastic job.

    Stayed in June 2023

  • Reviewed: June 13, 2023

    8.0
    cool (air conditioning) and near to most things
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    nothing really to report but would have perhaps liked more than 2 coffee and tea portions per day but a very minor gripe

    very near to most things

    Stayed in June 2023

  • Reviewed: June 12, 2023

    9.0
    An excellent hotel with great facilities and staff in a convenient location
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Facilities are excellent but longer opening hours for the gym would be helpful.

    Excellent location, attentive staff, good facilities and a great location

    Stayed in June 2023

  • Reviewed: June 12, 2023

    9.0
    Lovely hotel in a great location!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    The breakfast was a little pricey - meaning we didn't purchase it. It was much cheaper to eat out for breakfast in the restaurants and cafes around the hotel

    Really good location, super close to all of the key attractions in Singapore. Lovely helpful staff and quick check-in making everything run smoothly after a long flight. Would definitely recommend!!

    Stayed in June 2023

  • Reviewed: June 12, 2023

    7.0
    Nice facilities, but we were only there for an overnight stopover
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The hotel was poorly illuminated (we arrived late at night) and even the taxi driver was unsure about the entrance location.

    Stayed in May 2023

  • Reviewed: June 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    The room was great. The staff were really tentative. Location was also very convenient. Overall it is a great property to stay at.

    Stayed in June 2023

  • Reviewed: June 11, 2023

    10
    Exactly what we needed for our holiday, nothing less.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Convenient location. Easy to commute to other areas of Singapore. Room was nice and tidy.

    Stayed in June 2023

  • Reviewed: June 11, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    would have been nice for the poolside bar to be operating but it wasn’t a huge inconvenience as we could still order drinks and have them brought to us

    staff were extremely helpful and friendly, the facilities were breathtakingly beautiful, and it had a decent size gym (for a hotel gym)

    Stayed in June 2023

  • Reviewed: June 11, 2023

    8.0
    Comfortable and convenient hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast and location good

    Stayed in June 2023

  • Reviewed: June 11, 2023

    9.0
    would definitely stay again. excellent location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    upgraded on arrival 😉

    Stayed in June 2023

  • Reviewed: June 11, 2023

    10
    First time in Singapore
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Having to pack suitcase to leave

    Perfect location for dining and public transport

    Stayed in June 2023

  • Reviewed: June 11, 2023

    10
    We thoroughly enjoyed our stay at The Carlton Singapore. We had minimal interaction with staff, but when we did they wer
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The only thing that was missing and we thought was a bit strange was no milk supplied in fridge. They give you tea and coffee but no milk. They supplied a creamer satchel, but that is not milk. eventually they brought some up in a takeaway container.

    Convenient location next to Raffles City and City Hall MRT. Clean, spacious and modern rooms.

    Stayed in June 2023

  • Reviewed: June 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    location was close to all major attractions. nice room, clean & friendly staff

    Stayed in June 2023

  • Reviewed: June 8, 2023

    10
    Amazing hotel in the hearth of Singapore!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Central and strategic location. The room was super comfortable and spacious and we had everything needed, even a Nespresso coffee machine . The bathroom was incredible , with shower and tub with a view of the city. Stunning view on the Marina Bay. facilities are incredible ! the gym is super equipped and the pool area is very nice .

    Stayed in June 2023

  • Reviewed: June 8, 2023

    8.0
    Good location
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Can be quite hectic in the lobby, and facilities for freshening up if you get there early are not ideal (we were directed to Level 4, where there were no staff to be seen, and no where to sit/rest noting we were also with a baby). To be fair, this maybe a hangover from Covid times, and a shortage of trained staff. Hotel facilities otherwise decent.

    Great location and lovely spacious room.

    Stayed in June 2023

  • Reviewed: June 8, 2023

    8.0
    Very good experience and would definitely stay again !
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    I found the in house dining too be quite expensive

    Room was excellent, larger than expected with a great view. Hotel location was very central to shopping, restaurants and close to metro and bus. Also well located/walkable to many of the tourist sites.

    Stayed in May 2023

  • Reviewed: June 8, 2023

    10
    Loved our stay here, excellent location, friendly staff, clean rooms and comfortable bed
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No on-site bar ( Monday evening)

    Excellent location

    Stayed in June 2023

  • Reviewed: June 7, 2023

    9.0
    Our review of Carlton Hotel, Singapore
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    1. The shower screen doors were not water tight and water leaked out extensively to the toilet/wash hand basin outside with our feet getting wet. 2. The aircond temp was fixed and could not be adjusted.

    We got excellent service from the Concierge 'Warren' who was very proactive and attended to our every need and much more.

    Stayed in June 2023

  • Reviewed: June 7, 2023

    9.0
    Great location, comfortable clean hotel
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Excellent location and the room was fabulous

    Stayed in June 2023

  • Reviewed: June 7, 2023

    7.0
    we are returning on our way home from Europe
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The tea making area was small and sparse

    the pool and easy use of it.

    Stayed in June 2023

  • Reviewed: June 7, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Location was great, staff lovely

    Stayed in June 2023

Showing 1351 - 1375

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