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Reviews of Carlton Hotel Singapore This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

76 Bras Basah Road, City Hall, 189558 Singapore, Singapore

#106 of 490 hotels in Singapore

Guests' Choice

Review Score

Based on 5972 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    8.0

  • Free Wifi

    9.0

Verified guest reviews from real Bookers

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Showing 1426 - 1450

  • Reviewed: May 22, 2023

    9.0
    Good hotel in great location
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing I can think of

    The food in the restaurant was delicious and great value. Location meant an easy walk to Clarke Quay and is across the road from Raffles. The room was large and comfortable with great views to Marina Bay Sands

    Stayed in May 2023

  • Reviewed: May 22, 2023

    9.0
    High level
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the price of breakfast is too high 42$ I didn't take the breakfast also because I eat very little in the mornings

    We were checked in 3 hours earlier

    Stayed in May 2023

  • Reviewed: May 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No bar facilities, no where comfortable to relax when you come back after being out all day.

    Great food, good size rooms and location

    Stayed in May 2023

  • Reviewed: May 22, 2023

    9.0
    Great Location
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    We did make a request of Concierge for a bottle opener (for a soft drink I had purchased from the shops) and they said they would bring it up to the room - it never arrived We stayed 3 nights and on 2 occasions had to go back and get our access card fixed as it stopped working

    The location is excellent and we managed to walk most places, however, taxi services were also readily available at reasonable prices. The room was lovely and spacious and beds were very comfortable Staff were friendly

    Stayed in May 2023

  • Reviewed: May 22, 2023

    9.0
    we all enjoy it and will definitely come back
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    very busy

    location & clean

    Stayed in May 2023

  • Reviewed: May 21, 2023

    10
    very comfortable
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    free upgrade on arrival, very clean and friendly staff. good location.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    8.0
    Location was great handy to hawker Centre’s, trains, buses and shopping!
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    room was small, fridge too small, we were there for a week so a bigger fridge would have been great!

    location was great, the hotel and housekeeping staff were very obliging.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    8.0
    very pleasant
    • Business trip
    • Solo traveler
    • Executive Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    that we could not have breakfast at the hotel restaurant without paying for the buffet .

    Stayed in April 2023

  • Reviewed: May 21, 2023

    7.0
    Great location
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room we got only had a shower even though we checked in with a young baby, we expected a family room with a bath tub. We also thought the concierge wasn’t consistent with taxi service. Occasionally we would get a premium taxi, which cost a lot more for a short journey.

    Location was perfect. Easy to walk around, use the metro or just enjoy the local shops and restaurants. The size of the room was good, we still had plenty of space even with a cot placed in there.

    Stayed in March 2023

  • Reviewed: May 21, 2023

    8.0
    Good, but could be better.
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Too many staff at breakfast. They get in the way and don't consider keeping out of the way of the guests. They pounce on your plates the second you put your fork down. One tried to take my mug away when I was still drinking! They need to slow down. It makes breakfast stressful. You have to hold onto everything or they take it away. Also, why do the cleaners leave a card in the slot in the room so that all the lights are blazing non stop all day? What a waste of electricity! If these 2 things could be fixed I'd give this hotel 10 out of 10.

    Clean, modern hotel. Good size room.

    Stayed in May 2023

  • Reviewed: May 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    Loved it. Staff fantastic. Location fantastic

    Stayed in May 2023

  • Reviewed: May 19, 2023

    8.0
    Great hotel still, slightly expensive for what it is. Amazing location and good customer service.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 6 nights

    Shower and toilet open straight out to the common area was very weird. The coffee/tea station cannot get more basic, a bit disappointing for such an hotel, no tea spoons/coffee plates. Not the cleanest bathroom Tech was average, chromecast didn't work at all.

    Room was relatively clean. The space was quite big for an hotel room. Comfortable for 2 people to stay. Hotel kept us topped up with new bottled water each day which was very convenient.

    Stayed in May 2023

  • Reviewed: May 18, 2023

    9.0
    Smart modern hotel which was very comfortable and very well located.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Not much to criticise except that they didn’t provide much in the way of tea/coffee, just a very basic supply. There was no bar but that was hardly an issue given the options to buy your poem in Raffles City or at a bar in Chijmes.

    Good modern accommodation. Fantastic location close to restaurants and bars across the road in Chijmes, coffee and food shopping in Raffles Coty, and a short walk to the MRT, in particular City Hall. Also an easy walk to the Civic District. The swimming pool provided a welcome spot to cool down after a day out sightseeing.

    Stayed in May 2023

  • Reviewed: May 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    location

    excellent location

    Stayed in May 2023

  • Reviewed: May 18, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    That one morning we sleep un disturbed until 12.30. We had been on a long flight. Excellent

    Stayed in May 2023

  • Reviewed: May 18, 2023

    8.0
    convenient to first-time Singapore travellers
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Transportation service is helpful

    Stayed in May 2023

  • Reviewed: May 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bed a little hard for my liking

    Very clean and well maintained.

    Stayed in May 2023

  • Reviewed: May 17, 2023

    10
    Clean modern and affordable hotel
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Clean modern hotel in Singapore. Close to all of the sights with easy access to the metro. Good price for the city.

    Stayed in May 2023

  • Reviewed: May 17, 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    I arrived very tired after a long flight and the check on clerk realised this and gave me the keys to a lovely suite. It was my 70th birthday treat!! I will return to Carlton Hotel, lobby was lovely and location very good!

    Stayed in May 2023

  • Reviewed: May 16, 2023

    9.0
    Great location and excellent hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Bit noisy on the higher floor, also outside the room you hear all movements

    Great location as it is on a walking distance to everything and close to public transport. Very nice people and clean hotel! Looked very premium.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    8.0
    Ideal for a few nights
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very busy

    Air conditioning very good. Good location and reasonable price for Singapore

    Stayed in April 2023

  • Reviewed: May 16, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was great and the staff really helpful!

    Stayed in May 2023

  • Reviewed: May 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Service,staffs and location

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    outstanding service
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    none

    superb locstion

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Waited 20-30’ to check in

    Stayed in May 2023

Showing 1426 - 1450

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