76 Bras Basah Road, City Hall, 189558 Singapore, Singapore
#106 of 490 hotels in Singapore
Guests' ChoiceBased on 5972 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.6
Staff
8.7
Value for money
8.0
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 7, 2023
Inba
United KingdomNothing worth noting
Location, wide choice of food for breakfast and the Bay views. All the staff were professional, courteous and respectful. Very helpful whatever their job was.
Stayed in May 2023
Reviewed: May 7, 2023
Alfredo
Netherlandsreception are it is a bit messy , pool area ok , but not inviting to stay
Very good location , very clean room convenient hotel to walk to Marina Bay , bus stop and metro near by .
Stayed in April 2023
Reviewed: May 7, 2023
Doreen
New ZealandWould be nice to get the connecting room for the family.
Good location and staff were very attentive. Even though it was a very busy period and the hotel was fully booked, the staff was going out of his way to give us two rooms next to each other as the connecting room we requested was not available. We got the early check-in too. Much appreciated.
Stayed in May 2023
Reviewed: May 7, 2023
David
United KingdomCentral location, well equipped rooms and very helpful staff.
Stayed in May 2023
Reviewed: May 6, 2023
Brian
CanadaEverything!!!
Stayed in May 2023
Reviewed: May 6, 2023
Shahima
South AfricaGreat location if you looking to walk to many of the interesting places, including shopping malls. As our dietary requirements were halal, one of the chefs (Muslim) sorted us out with breakfast as the omelettes are not halal as they use ham in the pans when making the omelettes.
Stayed in May 2023
Reviewed: May 5, 2023
Neida
New Zealandroom is small, there is only 1 bar of soap, shaver not provided
Breakfast variety is good
Stayed in May 2023
Reviewed: May 5, 2023
Trevor
United KingdomNot having a bar so we could relax and enjoy a drink at the hotel.
Good breakfast and selection of items. Room was fine and comfortable.
Stayed in April 2023
Reviewed: May 5, 2023
Trent
AustraliaIce bucket could have been a bit bigger.
Convenient location, friendly staff and very comfortable room. Plenty of places to eat nearby and only a 20 minute taxi from the airport.
Stayed in May 2023
Reviewed: May 5, 2023
Chan
Australianil
Excellent location. Staff very friendly and helpful. Shops/restaurants close by. The underground train system is excellent. We used that a number of times to get around. Our room was comfortable and clean.
Stayed in April 2023
Reviewed: May 5, 2023
Cara
AustraliaHotel was great, perfect location, staff were great anything we needed they helped with. Would recommend to everyone
Stayed in May 2023
Reviewed: May 4, 2023
Sandra
United KingdomOutstanding location next to Raffles and within walking distance of Marina Bay Sands and Clarke Quay. large very well equipped room
Stayed in April 2023
Reviewed: May 4, 2023
Julie
United KingdomNo bar was available, closed until further notice. However, there are plenty of food places/bars nearby.
Great location Lovely comfortable room Great pillows Comfortable bed Iron/ironing board Umbrellas Pool Change/shower facilities available to use before/after check-in/check out.
Stayed in April 2023
Reviewed: May 4, 2023
D45her
United KingdomApart from the basic room; in very hot and humid conditions in the area, the air conditioning could have been better for occupants control. The plumbing in the bathroom much to be sorted as it was very noisy!!
Hotel location was very central to tourist area and for shopping. Very friendly staff alway polite and willingness to help. Hotel very clean and great for tourists and business travel. Food in the area is fabulous!!
Stayed in May 2023
Reviewed: May 4, 2023
Sibley
Australiafantastic location, staff and facilities
Stayed in May 2023
Reviewed: May 4, 2023
Hermann
PhilippinesTge bed was uneven in firmness. Softer in one side and firmer on the other. The cafe Mosaic didnt serve ala carte breakfast . They only served buffet.
The size of the Premier rooms were good. The location was quiet. Service was excellent.
Stayed in April 2023
Reviewed: May 4, 2023
Margit
New ZealandAlways give a bad room first
Did not have
Stayed in April 2023
Reviewed: May 4, 2023
Garry
Australiaclean close to everything
Stayed in May 2023
Reviewed: May 3, 2023
Merryn
Australianothing!
fabulous property in a great position, staff were all very friendly & obliging! will definitely stay again when in Singapore!
Stayed in May 2023
Reviewed: May 3, 2023
Lyn
New Zealandpoor lighting. Not enough toiletries. Difficult to get milk for cups of tea. We don’t drink the creamer. The other couple travelling with us had a very musty smell in their room. Perhaps there had been a leak at some point which made the carpet smell.
Good breakfast.
Stayed in April 2023
Reviewed: May 3, 2023
J
AustraliaStaff interaction was mediocre at check-in and check-out. They were polite but lacking in problem-solving abilities and initiative which was somewhat frustrating.
Great location and spacious rooms. Very good facilities especially gym. Atrium was beautiful and bright.
Stayed in May 2023
Reviewed: May 3, 2023
J
AustraliaStaff interaction at check in/check out was mediocre. They were polite but lacking in problem solving ability which was frustrating.
Nice, clean and fairly spacious room. Very good gym. Convenient location.
Stayed in May 2023
Reviewed: May 2, 2023
Lewis
United Kingdomnothing it was brilliant
beautiful rooms, beautiful views.
Stayed in May 2023
Reviewed: May 2, 2023
Donald
United KingdomWe thought the breakfast was expensive when we only wanted a small breakfast eg; poached egg on toast. The room lights were good but we found the ceiling reading lights too bright. a smaller local reading light would be preferable.
Nearly everything. Staff very good for information and helpfulness.
Stayed in April 2023
Reviewed: May 2, 2023
Julaine
Australianothing
good location, buffet breakfast was great but expensive, close to shopping, easy to get a taxi or grab to wherever you want to go
Stayed in April 2023
Asti, Italy
Montgomery, US
Hull, UK
Passo del Tonale, Italy
Rauris, Austria
Ohakune, New Zealand
Fårevejle, Denmark
Amed, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content