Reviews of Four Points by Sheraton Singapore, Riverview This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
382 Havelock Road, Robertson Quay, 169629 Singapore, Singapore
#129 of 485 hotels in Singapore
Guests' ChoiceReview Score
Based on 813 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
8.8
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Facilities
8.6
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Staff
8.7
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Value for money
8.0
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Free Wifi
8.4
Verified guest reviews from real Bookers
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Reviewed: August 5, 2024
Julie
Australia19 Reviews1 helpful vote9.0“Great stay would highly recommend”- • Leisure trip
- • Group
- • Deluxe Room, 2 Twin, City View
- • Stayed 3 nights
The room was lovely ans extremely comfortable. Breakfast was very good with a lot of variety. Location was excellent
Stayed in July 2024
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Reviewed: August 2, 2024
Maria
United States1 review7.0“I guess the main thing about this hotel is its location, away from the hustle and bustle.”- • Leisure trip
- • Family with young children
- • Deluxe Room, 1 King, City View
- • Stayed 1 night
- • Submitted from a mobile device
The room was small. The restaurant staff (the one who took our order for dinner) seemed in a hurry to get us out, even though we were there well before closing (40 minutes before). His messaging ,body language, etc. made it clear he wanted us to hurry up and eat and get out. Then at another time, another restaurant staff, for breakfast, didn’t even take the time to offer us inside seating and just wanted to rush us to eat. Both these instances are very unbecoming of Asian hospitality - almost to the point of being rude. We are hotel guests and also paying for our stay. Don’t make us feel like you are giving us charity. Then at another time the ‘concierge’ seemed to be short with us. Singaporean efficiency should not come at the expense of humility and hospitality. Please train your staff that good service is not about being a convenience to them, but to your guests.
I liked the quality of the food from the kitchen (ordered in-room service). The gym was good. Glad they had washing and drying machines on site. I liked the scenic location by the river.
Stayed in July 2024
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Reviewed: July 31, 2024
Phalguni
United States4 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Deluxe Room, 2 Twin, City View
- • Stayed 1 night
inhouse dining experience
Stayed in July 2024
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Reviewed: July 28, 2024
Andrea
Slovenia84 Reviews10 helpful votes9.0“Nice hotel by the river”- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
- • Submitted from a mobile device
very nice hotel by the river and with the most beautiful view of the skyscrapers, the staff at the reception was very friendly, there are many restaurants and bars nearby
Stayed in June 2024
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Reviewed: July 28, 2024
John
Australia35 Reviews2 helpful votes8.0“Would certainly stay there again as this was the second time we have stayed”- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 1 night
- • Submitted from a mobile device
Couldn’t have dinner there as there was a function going on
Friendly staff unfortunately missed breakfast
Stayed in June 2024
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Reviewed: July 26, 2024
Maribel
Australia13 Reviews1 helpful vote9.0“Recommend this Hotel for location, cleanliness and staff very friendly and efficient.”- • Leisure trip
- • Family with young children
- • Premium Room, 1 King, River View
- • Stayed 5 nights
Room was nice and good view, it was a good size and the bed was very comfortable. Clean too. Breakfast was amazing so much choice it was great. Great location, so many places to chose to dine and a 15 mins walk from Clarke Quay. Sentosa only 20mins away.
Stayed in July 2024
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Reviewed: July 22, 2024
Thomas
Malaysia7 Reviews2 helpful votes7.0“Good location”- • Leisure trip
- • Family with young children
- • Deluxe Room, 1 King, City View
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast
Location
Stayed in July 2024
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Reviewed: July 19, 2024
Ramalingam
India3 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Premium Room, 1 King, River View
- • Stayed 4 nights
Specific incident - During my stay, 10th evening, I kept my mobile charger in the restaurant and told that gentleman that i am going out and will come and collect in the late evening. That gentleman told that the restaurant will remain opened till 10.30pm. I came back around 10.15pm and asked the counter staff for the item i left. He was in hurry to close down the restaurant and he was rude in his behaviour. I was surprised by his behaviour.............
Room is very good and the location is also very good. breakfast is not so great and no space(inside) to sit and have peacefully in the peak hours(9-10). The outside space is horrible and a lot of birds were sitting along with the guests.
Stayed in July 2024
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Reviewed: July 18, 2024
Dee
Australia57 Reviews9 helpful votes9.0“Good place and would return and recommend our friends to stay.friends”- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 3 nights
- • Submitted from a mobile device
Many Chinese tourists talked too loudly and left too much food on their plates. Some said that some hotels charge guests for the food left uneaten on their plates.
Breakfast was great.
Stayed in July 2024
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Reviewed: July 13, 2024
Baxi
Australia8 Reviews8.0“Everything was good .”- • Leisure trip
- • Family with young children
- • Deluxe Room, 2 Twin, City View
- • Stayed 3 nights
- • Submitted from a mobile device
Timely Readiness of rooms .
Location, food , employees, service
Stayed in July 2024
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Reviewed: July 12, 2024
Milton
Australia5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, City View
- • Stayed 2 nights
The room was very good because we had a room with a walk in shower
Stayed in June 2024
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Reviewed: July 12, 2024
Janis
Australia26 Reviews7.0Good- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
Although there was a wide breakfast selection, the experience felt like dining in a canteen.
The room and location were good.
Stayed in July 2024
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Reviewed: July 11, 2024
Debbie
Australia45 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing!
Comfortable good size room. Breakfast was lovely. Close to transport links. Close to riverwalk into city which was lovely.
Stayed in July 2024
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Reviewed: July 10, 2024
Linda
Australia15 Reviews8.0“comfortable, nice and clean, staff lovely”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, City View
- • Stayed 7 nights
toilet cistern would not flush without pumping. reported to concierge twice. was promised repairs, but did not happen. finally reported to managerial staff on departure.
staff were courteous. friendly. efficient
Stayed in May 2024
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Reviewed: July 6, 2024
Kevin
Australia7 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, City View
- • Stayed 1 night
- • Submitted from a mobile device
Nice location by the river.
Stayed in July 2024
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Reviewed: July 5, 2024
David
New Zealand31 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Premium Room, 1 King, River View
- • Stayed 2 nights
Washing machine and drier very expensive and difficult to access as seem to be closed at early hour
Great location by the river Breakfasts were superb
Stayed in June 2024
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Reviewed: July 1, 2024
Mew
South Korea6 Reviews3 helpful votes8.0“Overall it was great!”- • Business trip
- • Solo traveler
- • Premium Room, 1 King, River View
- • Stayed 4 nights
- • Submitted from a mobile device
Limited in-room dining choices, limited gym equipmemts
Friendly staff, amazimg view, nice and clean room, free fruits :)
Stayed in June 2024
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Reviewed: June 30, 2024
Carmen
New Zealand38 Reviews3 helpful votes8.0“A good place to recoup after a long haul flight.”- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
- • Submitted from a mobile device
The breakfast restaurant was a zoo! Too crowded and rushed - need to extend opening hours.
The pool and gym. Our Riverview room was very comfortable and quiet.
Stayed in June 2024
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Reviewed: June 30, 2024
Loredana
Belgium5 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Premium Room, 1 King, River View
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast with lot of choices
Stayed in June 2024
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Reviewed: June 30, 2024
Helma
New Zealand76 Reviews1 helpful vote8.0“Great hotel for a stopover ; location perfect right on the river with lots of restaurants nearby on Robertson Quay. Trai”- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
- • Submitted from a mobile device
N/a
Location and modern facility
Stayed in June 2024
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Reviewed: June 29, 2024
Frances
New Zealand24 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
- • Submitted from a mobile device
N/A
Away from the hustle and bustle of the main city, but close enough to not being out of the way. Excellent choices for breakfast.
Stayed in June 2024
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Reviewed: June 27, 2024
Barbara
Australia28 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing...we stay here every time we visit Singapore and are never disappointed.
Staff friendly and helpful. Our first room was very noisy with hotel air con system. Our room was changed within 15 minutes of asking. Breakfast was amazing. So many choices to suit all tastes and cultures. We had to check out early and restaurant manager so helpful in organising for us to access the restaurant before it opened for breakfast. Free fresh fruit in bowls on each floor for guests to help themselves.
Stayed in June 2024
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Reviewed: June 23, 2024
Mark
United Kingdom18 Reviews3 helpful votes8.0“Super hotel with excellent staff”- • Leisure trip
- • Solo traveler
- • Premium Room, 1 King, River View
- • Stayed 2 nights
Got a room that had been used by a smoker so very uncomfortable. Got cleaning staff to give me a spray so I could keep spraying the carpets and room etc to keep smoke smell under control - this should not happen as this is a no smoking room and the cleaning staff should not have allowed this to be used until they had got rid of the smoke
Staff brilliant, room size great and breakfast great.
Stayed in June 2024
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Reviewed: June 22, 2024
Margery
United Kingdom10 Reviews9.0“Great stay!”- • Leisure trip
- • Couple
- • Premium Room, 1 King, River View
- • Stayed 3 nights
- • Submitted from a mobile device
The room was comfortable and had complimentary water, cola and toiletries replenished daily. The staff were very friendly and helpful. There was free fruit available throughout the hotel daily. Good location with bus stop outside hotel and hop on/off bus stop across the road. Access to lots of cafes/restaurants along the river via the back entrance of the hotel (all the way along to Robertson Quay). The hotel was clean and there was a good choice of breakfast food availability to suit all tastes. There is an outdoor pool on level 5 which was great for cooling off. There are pool towels and a selection of toiletries available (via a vending machine), a laundrette and toilets in the pool
Stayed in June 2024
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Reviewed: June 21, 2024
Grant
New Zealand1 review7.0“Comfortable hotel with some food & beverage shortcomings.”- • Leisure trip
- • Couple
- • Deluxe Room, 1 King, City View
- • Stayed 2 nights
We were overcharged for drinks on the 2nd night as happy hour prices were not applied. We had dinner in the Four Points Eatery and wanted to choose from the Mookata a la carte menu but the waitress did not know anything about it!
The room was comfortable and quiet. The buffet breakfast was good, although expensive.
Stayed in June 2024
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