Food could be better. More varieties in the ground floor restaurant would be appreciated. A simple lemon juice or lemonade was not there.

I like most the Riverside location. Concierge staff were very helpful and polite.

Stayed in September 2023

None.

All the facilities provided met the expectations. Very good location.

Stayed in September 2023

No direct wheelchair access to the river from the hotel. Pool was not operational

Location

Stayed in September 2023

It was really confusing to explain every day that the breakfast was included and that we had extra S$98 credit to spend inside the Hotel premises. Somehow communication was not really passing down to all the Guest Services personnel. Not a big deal but just small area for improvement))

Location. Breakfast was amazing. Vicinity of hop-on hop-off buss station. Room was clean and the view was amazing. Dinner was great, with the nice view near the river. Guest Services were always helpful even we had some challenges with Booking and Hotel communicating with each other.

Stayed in September 2023

They charged more for the last 3 days which I didn’t anticipate. Could you clarify why this happened?

Location

Stayed in August 2023

Staff helpful on

Stayed in August 2023

Did not like that the pool was being upgraded so not available and it was not clear on the website that you would have to go to another hotel to use an alternate pool.

The room was very clean and spacious and the staff very nice.

Stayed in August 2023

good

good

Stayed in July 2023

The plumbing work on our last day, we had paid extra to stay and the smell, noise wasn't pleasant

Aswad on reception is a total gem - we arrived after a full day of travelling. Had checked into another hotel and it was disgusting, and ended at the door of Sheraton Four Points And he was this little shining star at the end of my glum day

Stayed in August 2023

Number of days staling in the hotel

Breakfast and location was very good

Stayed in July 2023

It was perfect

Location was excellent! It was only a one night stay between Uk and Sydney flight

Stayed in July 2023

Pricy accommodation. No service/bar at the pool.

Great location. Nice and kind staff. Vast breakfast.

Stayed in July 2023

Everything was ok

Room was a good size. Location is ok but we never used public transportation. Is really nice there are several restaurants near the hotel.

Stayed in May 2023

The housekeeping didn't seem thorough enough. When we opened the mini fridge to store our bottled water, we found that the interior was sticky as though a former guest had spilled drinks. So it appeared the fridge interior hadn't been wiped down between guests. Also, found it a little strange that the dustbins in the room were unlined.

There were enough power points around the room to charge devices, which is important when you are sharing a room with others. The buffet breakfast was good with a range of choices.

Stayed in June 2023

Lack of debit card as a payment option. Limited credit card network support.

Location

Stayed in June 2023

Had to stand in queue for 30 minutes to check in. Need to have extra check-in counters during peak hours.

Great location, friendly staff

Stayed in June 2023

the hotel it was a bit old style comparing to other hotels in Singapore but nothing to complain

the location down the river was perfect , many restaurants and bars around. very easy to commute to other neighbourhoods of the city

Stayed in June 2023

The complimentary , “bar fridge” you said it. It was a very sparse.

Good breakfast, no refrigerator in room, that was a wine cooler that didn’t work properly, for what we paid, we should of had a decent fridge. I noticed on the r3views that people had complained about the so called refrigerators, thought you must of listened, but no you didn’t it seems. The staff were good and room was kept well.

Stayed in May 2023

Nothing

Position with lots of restaurants within walking distance.

Stayed in May 2023

No bathroabs

Breakfast variety Good gym

Stayed in April 2023

No issues at all.

Good accommodation in a central location. Room spacious and clean Reception and housekeeping staff were all friendly and very helpful. We were on the 11th floor, lovely views of the river. Used the pool several mornings. The extra half day extension suggested by Reception made our final day much more relaxing as we were flying out at 2:00 am. This meant we checked out at 8:00 pm rather than midday. Breakfast and dinner options were good and an easy walk to local restaurants. Also easy to get cabs Room included complementary mini bar - water and chocolate and chips. Also fresh fruit in the corridor. Clean, friendly, comfortable.

Stayed in April 2023

nothing

easy to get around from

Stayed in March 2023

There was a lot of pressure to have things done for you. Ice had to be ordered from room service. Bellhops grabbed our wheeled bags directly from the cab before we could manage them ourselves. I'm a self-service person and I was not happy about having to tip for every little thing.

We had a pleasant room with a wonderful view of the river and an exceptional bathroom.

Stayed in April 2023

Breakfast

Room was clean and bed comfortable. Room service was cooperative and excellent. The "Full English" breakfast was disappointing, not an English sausage and not very good streaky bacon. But the service to room was excellent

Stayed in April 2023

Added taxes on checkout

Location staff

Stayed in March 2023