Water heater wasn't working in toilet. Had to complain and maintenance fixed 4 hours later. And someone was probably smoking in beside room or upstairs room (not sure), and the smoky air was all over my room. The ventilation was probably connected so the smell traveled to my room. Extremely unbearable.

Stayed in January 2025

The room was smelly mainly due to the disgusting carpet in the room. The bathroom was also smelly and this did not make our stay enjoyable.

Stayed at this hotel only because it was convenient for us. The only good thing was that the bed was comfortable

Stayed in January 2025

The hospitality of each employees at the hotel

Stayed in January 2025

My rate included breakfast, when I checked in I reconfirmed in receipt. But when I got into the restaurant, they said my charge is room only, even I showed them my booking confirmation.

Stayed in January 2025

Verg clean and tidy. Staff were friendly.

Stayed in January 2025

Everything

Stayed in January 2025

Room was small

Much better than the Robertson House by Crest Collection from service perspective, it’s better value for money and I was placed at a high floor room.

Stayed in January 2025

Dated Water damages everywhere on our level 15

The location Ballon’s in our room for anniversary

Stayed in December 2024

Aircond in my room did not function well on the first night of my stay. Not acceptable for a hotel under the Sheraton brand.

Service was good. Staff was professional, helpful and friendly. The hotel bar is by the river. An excellent spot to wind down, with the local Tall Tale pale ale, after a fun-packed day.

Stayed in December 2024

Location, room cleanliness, breakfast

Stayed in December 2024

The aircon was not cold enough

Near by Orchard rd

Stayed in December 2024

The shower curtain can’t stop water from getting on the floor.

The room is nice and clean. I love the pool area with open patio. There are also rooms for yoga or meditation. We enjoyed the breakfast buffet and other restaurants inside the hotel. Staff are very professional and helpful. They do have daily room service. The location is next to river so I enjoyed walking along the river. Very safe too.

Stayed in November 2024

It does get quite busy especially at breakfast, obviously very popular. Restaurants a bit hard,not enough Western cuisine for us.

Quietness of area, close to quiet restaurants. Downstairs bar area good for a drink or snack. Fresh fruit daily on every floor.

Stayed in November 2024

We recently enjoyed a five-night stay at the Four Points by Sheraton in Singapore and were impressed with both the hotel’s facilities and its convenient location. Our room was consistently clean and tidy, with housekeeping ensuring it was refreshed every day. The property’s pool, situated on Level 5, was a particular highlight—perfect for a morning swim or a relaxed afternoon break. The hotel’s location is excellent for getting around Singapore. It’s only an eight-minute walk to the Havelock MRT station, making city exploration easy. Being right next to the river also means plenty of scenic dining options just steps away, and a leisurely 25-minute stroll along the riverside will bring you to the vibrant Clarke Quay area. For a fun day out, Universal Studios is incredibly accessible too—just hop on the 123 bus across the street. The breakfast spread was outstanding, offering a wide variety of options. Having a chef prepare fresh omelets upon request was an added bonus that started our days on a delicious note. Overall, our stay was comfortable, convenient, and thoroughly enjoyable. We would certainly consider returning to the Four Points by Sheraton for our next visit to Singapore.

Stayed in December 2024

Generous hospitality with free drinks & fruits.

Stayed in December 2024

The staff were ALL, without exception, friendly, welcoming and helpful. Going above and beyond at every turn to make us feel welcome.

Stayed in December 2024

We enjoyed our stay in the Four Points by Sheraton. The breakfast and room service was great. After checking out, we left our baggage in the reception. We went around the city returned to hotel at night. We were allowed to take a shower, collected our baggage and transferred to Airport.

Stayed in December 2024

the service at breakfast was just average, so was the food, the coffee was from a machine, horriblewould never stay there again

Stayed in November 2024

Nothing

Location

Stayed in November 2024

Nothing.

Exceptionally clean. Bed was comfy. Hotel staff is fantastic. They are always eager to help. I’ve never seen a breakfast buffet with so many diverse offerings, and it was very good.

Stayed in November 2024

Lack of individuality but you know what you’re going to get

They made a great effort for our wedding anniversary with complimentary wine and balloons. Great location. Room was clean and very comfortable, albeit anonymous to its surroundings. Fantastic breakfast choices

Stayed in November 2024

The last 4 days the lifts were not working so sometimes they were packed and that gave me anxiety. Feel the menu at night was very limited in choices. The meals we had were very nice.

The room was very comfortable. The staff were excellent.

Stayed in October 2024

No negatives!

The hotel was clean, the domestic service was excellent, rooms were cleaned daily by excellent staff. Breakfasts were excellent, plenty of choice and staff very attentive. The hotel was well located, we could easily walk through to Clark Quay, Boat Quay, Raffles and China Town!

Stayed in October 2024

Nothing.

Clean, comfortable and good value.

Stayed in October 2024

None

Our best highlight was the hotel had free fruits at different spots.The hotel location was great and we enjoyed walking along the river. The room was spacious and had a wide range of buffet breakfast. Loved they have kids dishes and cutlery. They stored our luggage for free after check out as we had a night flight. All staff were great. Looking forward to our next visit.

Stayed in October 2024