1) we came in, and asked for 2 extra pillows. the pillows was dusty. 2) no instructions were given on how to work the projector. wifi was rather slow. front desk staff also dont know how to use it. had to buy hdmi connector to screen mirror our phone 3) the shower head water pressure was sooooo weak. didnt have a great shower this morning. 4) iron board is shared. had to go up to level 2 to use. not convenient for hijabis. once all these issues are fixed, i think this hotel would be perfect!

the room was amazing. its spacious. the toilet was also very spacious.

Stayed in November 2023

The room was in a very bad condition. Bad value for money

The staff was very friendly and helpful.

Stayed in September 2023

the facilities were terrible. no proper housekeeping. door lock was damaged, when requested, said have to manage with chain lock. Front reception staff never available on the spot. No cupboards or any storage place for luggage. Don’t recommend

good location

Stayed in February 2023

Room card was not working and can’t lock the door which is a breach of security issue. Room is very dirty and uncleaned. Very poor room conditions and hygiene. Lack of staff support and false promises made by staff. There were holes in towel and unchanged dirty slippers. Little to no warm shower and aircon as well. See pictures for evidence.

Location is decent. Otherwise, there is nothing good about this hotel.

Stayed in February 2023

Do not be fooled by all the nice photos and advertisements on their profile. Rooms are very small and dated with stains on walls and bedding. Damaged tiles in the bathroom. There is this damp and musty smell in the room which makes you feel sick instantly. We checked in at 9 PM and walked out 30 mins later to find another hotel nearby.

Decent location

Stayed in February 2023

too dusty and was not clean properly

great location

Stayed in February 2023

The room itself. Bathtub was spoilt, no water stoppage. The glass was cover with tape and watermark. Even the TV could only play certain channel. Is the hotel under reno or what?

Location wise as it is near to bugis and arab street.

Stayed in January 2023

TV isn’t working. Despite telling the front desk staff about this, the best they could gave me was a pathetic answer which is “he can’t do anything about it coz the technician/maintenance guy has gone home”. Cmon man is that the best that u could do?? I wasn’t even offered a room change. And that’s pathetic.

Stayed in January 2023

The room full of dust. Its like nobody clean the room before checking-in. In addition, the room was next to a toilet. Can hear people coming in and out of the toilet which was disruptive at night while sleeping. Wifi connection in the room was bad and tv channels was very limited.

It is nearby to all the cafes.

Stayed in December 2022

The bed not comfortable and flooring of the room is not clean

Receptionist is friendly

Stayed in November 2022

It is not well kept. Very dirty, dusty and even has moldy walls. The bathroom floors are not tiled, they’re just painted so its kinda weird. The interiors look good but then it is not well maintained.

It’s close to the train station and very nice neighborhood.

Stayed in November 2022

Room was cleaned only if asked for it. Bedsheets were worn and had stains. Room looked very different in pictures and it is really in need of renovating. Same with other spaces of hotel as well.

Man in the reception was really friendly and helpful.

Stayed in October 2022

hangout place for a price of holiday inn 4 years ago

location

Stayed in October 2022

We entered the room, there was a pungent smell. Turns out there were fruits in the fridge that was there for at least a week and was not thrown out. TV was not working at all. General upkeep was not maintained. Coffee and tea bags provided, but no electric kettle. Bath towels were frayed.

Location was great. Staff was friendly.

Stayed in October 2022

service was very unpleasant and the amenities in the room were minimal. we misplaced the room key card during our stay (which happens to many travelers) and we were fined $50 replacement fee, after getting scolded from the hotel owner, for something that was accidental which doesn’t make sense). the room was very dusty and old and that does justify the price you would be paying.

the location is great with food available around the hotel

Stayed in September 2022

The place was really torn down and dusty. It use to be maintained well. But now is really disappointing. I booked a suite. But the size of room was pathetic.

The location is good.

Stayed in September 2022

The place is in dire need of a refurbishment - everything looks tired and grubby - it is trying to be hip -and probably was when it opened but is now very shabby - stairs and floor filthy - bedding was clean but room not cleaned every day-we had to ask for supplies to be refilled - sad it is a lovely heritage building in dire need of TLC

One staff member (male) was very helpful replaced the kettle and fridge- kettle was filthy and fridge did not work - he should get a bonus because he was the only person who seemed to care about the guests. Location was good -very convenient

Stayed in August 2022

Overpriced for size and quality of room Room was small, no natural light and filthy. Peeling paint, mould, not hoovered, bedsheets didn't smell fresh Bathroom was full of hair, no hand soap provided, no spare loo roll. Shower covered in soap scum Offered an alternative room, much better in size but stank of smoke, bathroom had a window the size of the wall and you could see straight into it, And bathroom was still filthy. Told we couldn't use the pool Lift was out of action Automatic security door on the front of the building didn't work

Location was excellent. Due to the cleanliness of this hotel (non existant), and facilities that weren't working - pool, lift and automatic security door, the only positive that I'm giving is there was no quibble by staff when we said that it had severely fell short of expectations and refunded is with no argurment

Stayed in August 2022

I would have given the property a good review if it was priced lesser. With the price charged, I could have gotten a better hotel. The property is poorly maintained even from the exterior. The lift felt unsafe too. The room’s equipments are questionable - Shower head broken and was taped with a yellow tape - Bath tub was broken - Room door was chipped - The room was generally dusty - Fridge was not even cold - King size bed was 2 single beds combined, with no bed frame either My room was not cleaned after my first night. Only when we feedback to the counter and asked for our room to be cleaned, then they did.

The location was convenient.

Stayed in July 2022

The room was a superior... i dont want to think about the other rooms. Room was very dirty and bathroom very old/not taken care of.

,Location was good, the man in reception was very helpful and nice, and the small swimming pool was nice

Stayed in July 2022

we only booked because it had a pool. no one mentioned that the pool had a glass bottom with a room full of middle aged men sleeping in bunk beds right underneath. needless to say i had no desire to deliver a show by using the pool. the room itself had paint coming off the walls, many moldy spots - really disgusting. the aircon only had on and off and was so freezing we had to turn it off. horrendous value for money.

location is ok

Stayed in July 2022

The place is not good, poor facilities and over price. The staff only 2 people & they are struggle. And this is can not call the hotel but a shelter.

Nothing I like

Stayed in June 2022

the cup are not wash, full of coffee stain dust all over the place, tv can’t be properly watch, kettle with water 1/4 of water😂, did u guys even check the area before hand ove to the next Cust? totally not worth the price… king room…. and I don even feel like I’m the king…

the bathtub was alright

Stayed in June 2022

looks run down. things such as aircon was old, double bed was actually 2 thin single beds put together.

location and nice staff.

Stayed in May 2022

- Bad management. Denied our booking confirmation made via booking.com. - Very unprofessional staffs. Staffs seem to have no idea what they are doing. They lost the key rooms. Had to wait 45 mins for them to find keys to our rooms when we checking in. When we were returning keys during our check outs, they didnt even bother to keep the keys. They just leave it on the counter unattended. I even had to advice them to keep the keys but they still didn’t even keep it. - Bad smell. Dirty room (Dusty, saw cockroach.) Dirty toilet (dirty and patchy flooring). - Old school payment. Does not receive card, does receive QR pay. Only cash accepted.

Near to public transport and tourist attractions otherwise NOTHING

Stayed in January 2024