hotel sendming me too many emails, reminders, surveys - please stop, it is annoying. thank you

location room size

Stayed in December 2023

General opinion is that this hotel is a bit overrated. There is nothing particularly really bad it’s quite fine, but I would rate it as average and a little bit cold without specific nice spirit. I spent my time (as a frequent traveller to Bratislava) maybe in 10 other hotels and I felt much much better and had more pleasant time. Also, regarding the breakfast, the variety of the breakfast was good, but quality of food itself was very very average.

Excellent fitness, very good Central location, cleanliness,

Stayed in January 2024

very soft mattresses and huge one sized pillows made my nigh a nightmare. Cleanning of chandeliers is required. The Hotel pretends to be top notch however dirty chandeliers made our experience "cheap"

I liked the location (except stupid US embassy fence) and staff. Food was also nice. Excellent breakfats extep dirty chandeliers in dinning room.

Stayed in January 2024

Rooms are a bit outdated, lacking any sort of USB charging ports and beds could be softer.

Great location, nice lobby bar and nice staff.

Stayed in December 2023

The rooms are very old and bare. The fridge was not working, the minibar was way too expensive. The value-for-money is not okay, the hotel could do so much better. The room interior feels like a cheap bargain hunt, makes me sad...

The hotel boosts a grand history, very amazing and rich. The Mirror Bar is just absolutely amazing. The staff was very nice and considerate.

Stayed in October 2023

The hotel feels old, like communist times in the 80’s…

Location is great

Stayed in October 2023

Did not serve Dinner

Great Breakfast

Stayed in October 2023

Good location. Very convenient for tourists and restaurants. Very good breakfast with good variety. Would have liked filtered coffee rather than just the machines.

Stayed in September 2023

This is our go to hotel when we're in Bratislava, but this time we were not so happy as the towels were stained from make up and the bed was too soft. The rest of our stay was however very good as usually.

Hotel staff is really pleasant to talk to. They are also willing to resolve issues promptly. We had a problem with guests who had a very loud party in the room below ours and when we informed the reception about it they called them to make amends quickly.

Stayed in September 2023

At the time of hotel check-in, the behavior of the receptionist was really disappointing. her expression and attitude were quite aggressive. When I handed over my passport and requested an invoice during check-in, the staff replied, "Wait a minute. Can't you see that i am helping check in you now?" After being handed the invoice, when I pointed out the wrong amount, she just took a invoice and corrected it without saying a word. when she correcting invoice, I asked to her "Can I have the invoice when I check out tomorrow?", but there was no response. This was the worst check-in ever. It was a visit with the company president and this is my second visit to this hotel but i think that there won't be a third visit.

The location, cleanliness and breakfast of the hotel were excellent.

Stayed in August 2023

Good location near the center

Stayed in August 2023

Size of the room (premium +), extra bed.

Stayed in August 2023

The room was dusty, not properly cleaned

The location was perfect, in the center and close to a lot of tourist areas

Stayed in August 2023

The hotel is dated, air con not efficient, bed sheets scratchy, no bar facility available

Location was good

Stayed in July 2023

The Furnitures was very old

Very nice and helpful stuff Perfect location (Best in city)

Stayed in July 2023

Obsolete furnishings

Location

Stayed in July 2023

The hotel is part of a large hotel chain group and therefore very busy, noisy and not very unique to the city you're in. The bed was extremely hard and uncomfortable with only very flat feather pillows provided.

The location is great and most aspects of the hotel are what you would expect from a large chain.

Stayed in May 2023

It needs updating - it felt the future / room fit out was from the 90s (and on a budget)

Location

Stayed in May 2023

Room was dusty Old interior, water kettle hidden below in a closet Empty minibar Breakfast is really strict about the end hour, you get a vacuum cleaner if you stay a bit longer No slippers or bathrobe -- Normally, all these complaints are unjust, but the hotel promises more than it offers

Location is great Breakfast is good Staff is nice and helpful

Stayed in May 2023

The bar was shut, and I was told it was technical problems completely untrue. I booked a table in the restaurant at 7.30 and no one was there at 7.30 nor at reception. So we left and went into town, which was amazing. The rooms are dated and smelly, the air con didn't work. I was charged on top local taxes at check out that was not ever mentioned.

How close to the centre if old town it was.

Stayed in May 2023

What really spoiled our experience was our departure from the hotel. We asked the receptionist to call us a cab. Instead of a cab, a vehicle without any marks or any taxi meter showed up. The driver knew the time of our departure and where we were supposed to go (so it was the car called by the receptionist). The driver took us for a 5 minute ride and asked for 17 euros. It was a total rip-off. This all despite the fact that we speak the local language fluently.

We like the hotel and stayed there a few times before. It has very nice rooms and is in a great location.

Stayed in May 2023

Cleaning ladies opened the room door in the morning while we were in it, didn’t apologise and were surprised lol! then the room was emptied from a few personal belongings before we checked out... There are no door hangers to let the cleaning personnel know whether guests are in.

Comfy beds.

Stayed in May 2023

i couldn’t black out my room window and light would wake me up at 5:30am

Stayed in May 2023

The facilities felt a bit old (20+ years, not modern), stains between bathroom tiles, spacious but empty room.

Location, breakfast, view

Stayed in April 2023

some of the furnishings could do with a spring clean

Excellent location. Lovely breakfast

Stayed in April 2023