Gave our room away at check i n. very disappointing since I had called many many times beforehand and very inconvenient to change rooms after one night, especially on a very special day. Upon checkout to charges on my bill that was not mine.

Stayed in March 2025

Loved being able to use both Alexandra resort and its sister resort Blue Haven.

Stayed in February 2025

Better entertainment

Beach, ocean, food were all excellent! Not crowded. Did not have to fight for a place to sit for beach, pool or food. Loved our 1 bedroom suite!

Stayed in March 2025

I paid extra for an "Ocean Front". It was not only NOT an ocean front, it was more of a restaurant roof top view. I was very disappointed.

The staff were very friendly and the beach was really nice. Food was good but mostly the same thing everyday.

Stayed in November 2024

There weren’t servers at the pool to get your order and give personal attention to you. All other resorts we have been to have this service and we tip them well. Your employees would make more money from tips if the customer didn’t have to do things themselves. There were a few restaurant and drink servers who were very kind, friendly, and smiling who enjoyed assuring you were happy. However the majority of them didn’t smile and acted like we were a burden to serve us. This resulted in less tips given to them. It would be to their benefit financially to smile and treat the customers with happiness.

Very beautiful and clean. Anything you need was there as it was all inclusive. The food was wonderful and very delicious!

Stayed in November 2024

Our room was not great, it looked like one of the leftovers. It had no light and was bad located.

The beach is amazing. The staff is great, is the best quality of the hotel. Super friendly and go out of their way to help you. Thee food and beverages are good.

Stayed in October 2024

Food choices

The access to the sister property blue haven

Stayed in November 2024

Kindness and professionalism of staff (a lot of room for improvement). Restaurant options for family size parties were limited, most tables were dit for a maximum of 4 people

Location and room size

Stayed in July 2024

Restaurant/food options were not many. You had to make reservations every day for most of the restaurants and availability for family size parties was not that great. Staff at the restaurants was not trained and they were not very friendly for the most part. Service was very slow too.

Location and room size

Stayed in July 2024

Too old and bad pool

Stayed in June 2024

If you don’t reserve some of the restaurant ahead of time you might lose out and throw off your schedule. Some need 24hrs booking in advance and other could only be done same day.

Free amenities, food, free water activities equipment, a lot of space, good chill energy, and daily activities. I especially loved cook : Sylvie from the IRIE Grill. Best authentic food on site. Also loved the access to the Blue Haven resort.

Stayed in May 2024

Too expensive Nothing to do at night

Compact

Stayed in May 2024

Some of the staff in the main lobby seemed a little overwhelmed and inexperienced. Check-in was a little frustrating because I kept getting different info on my room being ready and for awhile, each person I talked to wasn't able to help me get in my room. Finally after some 2 hours of waiting (check-in was supposed to be 3 PM) I found a woman who got on the phone and sort of yelled at someone about the room being ready and I was allowed to check in. I have a gluten allergy and there were times that it was difficult to find anything that I could eat. A couple of hostesses asked me about it, but then didn't say anything more about it. There was one night at Asa where there was nothing I could eat for dinner. Fortunately was able to go over to the fish deck. It would be great if they could offer alternatives at each restaurant like you do at the Truck Stop. Minor thing here, there were a lot of TV channels that were listed on the guide that weren't accessible when I tried to tune to them.

The beach, obviously, is the best in the world. Overall, the food was good with a lot of choices each day. I liked the daily activities. The property itself was in excellent condition. My garden suite worked out really well. It even had a partial ocean view. Most of the staff was friendly and helpful. I didn't take advantage of any of the water activities, snorkel gear, excursions, etc., but it looked like there was a nice variety of choices. Overall, it was a great stay and I will definitely be back!

Stayed in May 2024

the breakfast, I expected more variety

we liked the resort, I think it has everything, nice beach, comfortable chairs, we liked the restaurants but we expected more for breakfast, like more variety the room was ok but simple, nothing too crazy

Stayed in April 2024

Beach is beautiful and double the size of Beaches resort. Plenty of space and chairs! Plenty of dining options. The grounds were beautiful and staff was very nice. The management has create a beautiful experience for guests!

Stayed in April 2024

The only sugar free soda they have is Coke, and that has a lot of caffeine. It would be lovely if they had Ginger Ale for those of us that have to watch our sugar and caffeine intake. Also, the included wine selection was very limited - maybe add a Sauvignon Blanc and a Pinot Noir to the mix. It would be cool if there was one stop in the downtown area the shuttle stopped at so you could visit the shops easily.

The resort is excellent, with lots of things to do and plenty of good food options. What makes it super special however, is the staff. It would be hard to name all the people, and really there wasn't anyone that wasn't nice, but just a few stand outs in the food service would be Marjorie, Ricar, JudyAnn, Rose and Michael. They each went out of their way to make our trip the best, remembering our special requests! In customer service Pricila was a rock star and really made sure we were satisfied. I am embarrassed that I cannot remember our housekeepers name but she was amazing. We loved using the sailboats and the kayaks they provide, and just hanging on the beach in between our island excursions. They always make sure there are plenty of lounge chairs and umbrellas on the beach, along with good towels. It also was nice to go between the two resorts using their shuttle service.

Stayed in April 2024

I wish there was more of variety in the food. Yes there were several restaurants, but most everyday it was the same menu. We mostly like the truck stop. There ribs excellent

Everything

Stayed in March 2024

A reasonable 3 star resort

Stayed in February 2024

There was nothing I didn't like. Would have been nice to have more food variety

Beach was amazing Silvie at Irie bites was super nice and the food was great

Stayed in February 2024

All good

Centrally located and all inclusive.

Stayed in February 2024

Lunch time menu's appeared to be more suited to the American market, rather than the UK, Heavily centered on take away styles menus. The vast majority of guests were American

The service and effort make by all the staff to provide a very high level service

Stayed in February 2024

I found dinner to be average.

Awesome breakfast, great location, property positioned on the best part of the beach, comfy lounge chairs. Also, I liked the ability to do take out meals.

Stayed in February 2024

the lobby is terrible and the pool is yucky and old and needs to be redone. they also need more towels and beach chairs

the food and location were amazing and the best New Year’s Eve party. good for families

Stayed in January 2024

The elevators needed to be cleaned, bugs and dirt they looked like they hadn’t been cleaned in a long time that was the only down side the rest of the resort was gorgeous. Everything was beautiful from the room to the pool to the beach it was amazing!

It was small, comfortable, everything was close enough to walk to and safe.

Stayed in November 2023