The property needs big time updating, very old looking.

The beach is beautiful with easy access. The restaurants have very limited menus and only red and white wine for alcohol.

Stayed in July 2024

I didn't like how the hotel shuttles didn't offer drop-offs to different locations like the Airport, Downtown Shopping etc. We passed the shopping district to and from our commute to the Blue Haven Resort. It would've been nice if we could have stopped to enjoy that experience as well.

The staff and all resort employees were exceptional, food and drinks were amazing . We enjoyed every aspect of our vacation thanks to the tremendous staff who made our stay a very positive experience.

Stayed in July 2024

Making reservations for the restaurants was a challenge. You really have to pay attention to when each restaurant is open and closed on a daily basis.

The location was great. Very clean and neat. The service was great. Grace Bay beach is absolutely beautiful!

Stayed in June 2024

It was grubby and needs a deep clean. Especially the rooms.

The location and the grounds/gardens were well kept

Stayed in June 2024

Service, food, restaurant reservations, pool, drinks.

Fantastic location, the beach is perfect. The jerk chicken was the food highlight.

Stayed in June 2024

The staff was below par and awful! One beach attendant yelled in my face when I tried to move a beach chair. On two different occasions, the guards were extremely disrespectful yelling at us about riding our bikes exiting the property. Not only was the staff rude, they were extremely unorganized. We had to stay awake past midnight just to get dinner reservations. The front desk couldn't figure out our check-in service and asked us to come back multiple times. The pool is NOT as advertised on the website. The property is NOT A LUXURY property as advertised on the website. The front office is basically a rental car office. For the $$$ we paid per night, I was appalled at quality of this property, the unorganized staff, service, and WOULD NEVER STAY HERE AGAIN.

Stayed in March 2024

Breakfast, the restaurant was dull and not very welcoming , the restaurant had a lingering smell of damp Admin staff were not accommodating. We spent 10 nights in 3 x different rooms but although the hotel was half full we had to wait to move rooms, NO Continuity for an AI holiday, we did book two nights before and one night after the main holiday, I did present my facts and did complain on several occasions without response Admin booked us a taxi and then gave it to a family as the taxi driver wanted to benefit the extra $ Ignorant security staff yelling at my 13 year old granddaughter because she was not wearing a wristband, yet on check-in we were informed that under 15s were not given wrist bands, after complaining she was given a wrist band, as every other child wore one, an apology plus plate of cheese and a bottle of wine was given to us, this was an AI holiday, the wine was left unopened and the cheese went into the bin Ignorant security staff yelling at guests attempting to erect beach umbrella's, but no information was supplied or any notices posted to advise guests Ignorant security staff yelling at guests to keep off the grass but no notices were posted to advise guests Ignorant security staff informing me when heading to the beach that I would be fined $250 if I took any towel to my room

Breakfast on the terrace The beach Food at the sister hotel was far superior Staff other than admin were great

Stayed in April 2024

Pictures misrepresent the property. Disappointed to see that property was not well maintained. Staff was not friendly, not motivated to be there. Poor cleaning, poor maintenance of the property. Shortage of beach towels. Beach towels stained. Beach beds stained.

Property is on the beach, very beautiful beach. Guests have access to sister resort Blue Haven. BH is a much nicer property with better restaurants and better staff.

Stayed in March 2024

The US booking office did not provide full service. It leads to separate our family and one of the parents stays home. Hotel was able to accommodate us all. Money wasting.

Stayed in March 2024

Rooms could be decorated nicer Old and outdated bathrooms near pool were very dirty and need a good scrubby and new paint did not like having to go online at midnight to book dinner reservation otherwise they were full by the next am. Liked having the shuttle to sister company beautiful outdoor furniture there.

Food and quality was very good staff was very accommodating and outgoing grounds were beautiful the beach was of course beautiful as were the beach chairs and umbrellas loved they brought you drinks 🍺 on the beach steaks were phenomenal loved the hot rocks loved the premium alcohol You need to replace the furniture on the deck where they have all the activities. The furniture at blue Haven outside was beautiful. Something like that would be very nice.

Stayed in February 2024

Always running out of beach towels. Also had to call everyday to get things stocked up in the room. Rooms were outdated. Requests were not met. Staff was so-so.

The food was decent, beach was amazing and it was nice and quiet mostly

Stayed in February 2024

No hot tub, almost no service on the beach.

Good flow, dinners were excellent

Stayed in January 2024

I wish there was a sidewalk alongside one side of the buildings closest to the front desk instead of walking all the way around either building.

The beach and the water were amazing! The food was pretty good. The staff were friendly and helpful. We had a very good time. We borrowed the bikes to check out the stores in town. The sister property was upscale and their restaurant was top notch!

Stayed in December 2023

We went to the Blue Haven to dine in Fire and Ice restaurant. The location was fab but we waited 1hour 20 mins to be served. They forgot one of the starters and then forgot one of the side dishes. The food was excellent when it arrived but the waiter seemed confused and very slow. He seemed inexperienced and couldn’t identify the salmon dish. Other tables had eaten and left and we were only just eating our mains. In a positive note the presentation of the food was excellent.

The breakfast was excellent with a large choice. Everything was fresh and the staff were very attentive. The omelettes were delicious. The location was perfect

Stayed in November 2023

Nothing

Everything!

Stayed in November 2023

Food was not special at all. Too many nights of restaurants being closed

Room, pool

Stayed in November 2023

Shopping

The breakfast was delicious. I love that you could go in between both resorts

Stayed in November 2023

I didn’t like the other amenities around! Pool was small and in a bad condition, no shade around the property as not many trees, nothing to entertain the kids! Kids club was in a bad condition, definitely needs remodeling and toys, activities so kids would like to stay! Buffet was poor with choices and available only for breakfast! No buffet lunch during 7 days at all and dinner buffet was only Friday and Saturday! Fish Deck restaurant food was not good for us so we we’re eating mostly in other Black rock restaurant! It was hard for us as a parents to find food for kids as they are picky! Buffet would solve the problem! Overall we had a good time , but wouldn’t go back there with kids! They were bored! It can be a good spot for elderly people or honeymooners who want unwind and only relax! Bar hadn’t good drinks either!

We stayed at deluxe 2 bedroom suite and it was amazing!! Very spacious and updated! Beds were comfortable! AC was working great! The balconies overlooking to the beach was neat! Beach was truly the best in the Caribbean, I have been at least in 10 other islands plus Cancun and Punta Cana…

Stayed in October 2023

ALL of the staff, including the General Manager were very out going,and far over exceeded our expectations! Special shout outs to Gloria, Cleopatra, Keisha, and Vinod!! You went out of your way to make our stay extra special! A very special thank you to Shanikia at the front desk, for moving our reservation when our original flight got canceled! Again, ALL staff and food was excellent, Thank you all!!

Stayed in September 2023

The beach is beautiful and the persons are very nice.

Stayed in September 2023

Not enough food options - the menu was the same daily, they over cooked everything, can’t get food 24/7 or room service, staff was friendly although several acted put out if you’d ask for something- like they didn’t want to be there. The bed was horrible- very old and uncomfortable. The shower leaked and they came to try to fix it 3x - water ran everywhere. Very small bathroom no room to shave or for two.

Pool was nice

Stayed in September 2023

Breakfast was good, wish the food was hotter. Love the endless mimosas and omelets.

Stayed in August 2023

I loved everything about the property.

Beautiful and location was just a short bike ride to the strip.

Stayed in July 2023

n/a

The staff were great! Very accommodating. They have everything you need within reach! Food and entertainment were great. We will definitely be back!

Stayed in July 2023

the AC was a little wonky as it was set on a schedule so even if you lowered it, at certain times it would change back. everything is over priced but you are going to an island where everything is imported so you have to expect that..otherwise no complaints!

the staff was extremely friendly as well as everyone on the island! it’s a very safe place place to visit and the beach right outside the resort is breathtaking. I’ve never seen cleaner, crystal clear turquoise water in my life! all the good excursions cost extra and are pricy but we’ll worth it. outside of the resort is very expensive but if you get the all inclusive package you really don’t need to leave.

Stayed in June 2023