Lacks cleanliness

Vouchers for breakfast was a great idea. Pool was nice for toddlers.

Stayed in April 2025

No hot water some days

Breakfast coupons were good for all places. They should raise the amount to $20. Perfect location

Stayed in March 2025

Great location

Stayed in March 2025

Towel and room servicing wasn't daily - had to constantly ask for fresh towels and sheets.

A $20 voucher each morning for local breakfast/lunch. Very nice pool. Individual A/C units per room and ceiling fan. Good Internet connection. Small safe in room.

Stayed in February 2025

That they had to give you vouchers to go it! When I booked it I just assumed there was a restaurant on the property! I say that because it says breakfast included!

That it was close to all the shops, bars & restaurants!

Stayed in January 2025

The space in the rooms were a bit tight, but for the price it was good.

I believe we got value for our money and the location was the best. Although we were not located on the beach, the beach was just a 5 minute walk.

Stayed in January 2025

There were renovations going on there, they started making noise early in the morning and the pool area was also full of broken windows. The sea is close but there was no easy access to the beach.

The location is good

Stayed in December 2024

There was a lot of construction and remodeling going on at the hotel during our stay. There was no chance for a mid day nap if needed. Also the wifi was bad in our room. They did come and try to fix it however stated that the wires were bad and couldn’t be fixed during our stay. The only time it was an issue is when I tried to watch TV before bed.

The location was perfect. A two minute walk to a beautiful reserved area on the beach. It was also close to restaurants, shops and great coffee.

Stayed in November 2024

Wi-Fi didn’t work for the first 48 hours which meant I missed an important work meeting!

Excellent to have the option of 2 cafes!

Stayed in November 2024

Had a beautiful time

Stayed in September 2024

No elevator

Close to the beach

Stayed in October 2024

Everything was exceptional

The pool

Stayed in October 2024

Staff were amazing, internet was a little bit slow but apart from that it was a great stay. Perfect location! I would 100% stay here again, there were loads of stores, resturants and cafe's within 1-3 mins walk.

Stayed in September 2024

The pool was too small.

The rooms were roomy. The shower was large.

Stayed in August 2024

It could’ve been cheaper. The lounge nearby is very loud at night

Standard, no bells and whistles. Liked the free breakfast coupon to outside restaurants. Right in the heart of Grace bay

Stayed in September 2024

The place is too expensive

The pool

Stayed in July 2024

I didn't like that it wasn't a microwave in the room. There was a community microwave by the vending machine outside.

It was a fabulous deal to be right in the center of everything. You can walk to almost everything.

Stayed in July 2024

No microwave in the room..(I kind of understand why) but it was a challenge and inconvenience for me since my room was on the 3rd floor....

My overall stay was great..There were local resturants in walking distance of the hotel..

Stayed in July 2024

The receptionist when we checked in wasn't the friendliest person I encountered, not mean but not super helpful either. That was the only negative experience with the staff I had the entire time I was there. Everyone else was helpful, informative, and addressed any issue right away.

Breakfast was not at the location. You get a $10 per person credit at one of several local restaurants in the area. We ended up trying Shay Cafe and went there every day during the stay. We usually paid about $5-10 more than what the $10 per diem covered but you could have eaten there mostly free. The location is ideal if you are spending most of your time on Grace Bay. There is easy access (walking) to local shops, restaurants, a convenience store, and the beach. There's also easy access to some of the larger resorts (Villa Renaissance, Ritz, and Seven Seas). The resort does have its own lounge chair area at the beach but no services other than towels so you can pick up lunch/water nearby and still have a front row seat to the ocean. We also used the referred taxi service from the hotel and they were on time and friendly. The resort sits at the back of a lot with Danny Bouy's (famous dive bar). They have karaoke on Tuesday/Thursday nights which can get pretty loud and goes into the wee hours of the morning. We could hear it from the parking lot or pool but not once we were inside our unit so it was never an issue. Plus we had a great time hanging out at Danny Bouy's ourselves (great food and service). Ths is not a high-end resort but for the cost and access to everything we needed, staying here made the trip far more affordable than staying elsewhere. It was clean and comfortable, and the pool area was well maintained and easy to access from our ground floor room.

Stayed in June 2024

The following surprised me: 1. no lotion of any kind was in the room; 2. bathroom bathing gel was limited and not enough for a week's stay. None of the containers were refilled during my week stay! 3. There was NO shampoo in the dispenser during my entire stay. 4. Bars - very tiny and extremely thin - of soap were too small to really lather up. 5. ****The ACCESS to the beach, approximately two blocks across the street was really FILTHY with black plastic garbage bags, bottles, cans, cups and other debris on BOTH sides of the entrance - a stone wall - that led to the beach. Even the area on the BEACH at the bottom of the rickety steps that provided final access to the SAND was LITTERED with GARBAGE that overran the garbage can: UNSIGHTLY and SMELLY. EVERY DAY for the ENTIRE week guests had to walk through this FILTHY heap! 6. Food in general was very expensive given the tourist tax and government taxes which required 20% of the bill. Moreover, at places like the Ritz Carlton, a sushi roll was $35 before surcharges. However, at least the SIZE of the roll was very adequate, NOT so at most other establishments! $71 for ONE sushi roll and guacamole BEFORE surcharges and taxes is a bit much. 7. At Farm, a fairly new establishment at Grace Bay, I ordered a local beer. When I paid the check, the waiter DID NOT bring back my CHANGE. I gave him a $10 bill for a $7.32 bill. He brought back $2! Then rather than cause a scene I said nothing. Wait staff MUST allow the patron to decide what he or she wants to do! This is not appropriate or respectful behavior. I left another $1 tip. Nonetheless, the WAIT person BEHAVED ABSOLUTELY INAPPROPRIATELY!

The desk staff were friendly, pleasant, helpful and knowledgeable, especially Ms. Eben. Guests had a choice of THREE breakfast locations. Shay Cafe and Lounge provided the best service and a variety of breakfast and/or lunch choices. I was there six of my seven days. ONLY ONE establishment on the Grace Bay corridor is owned and operated by a local: Caribbean Element. It was by far the best dining experience I had on Turks & Caicos: food freshness, tasty and savory, variety, sizeable portions and attentive service. Too bad I discovered this gem the last night of my stay! Caribbean Element is a place for solo, family or group stop! Check it out!

Stayed in June 2024

Slight Mildew smell in bathroom Slimy shower floor More lighting in shower

Clean , Small, Private, Intimate

Stayed in April 2024

It was not very clean in our room the shower hook was broken and the fan on the ceiling had wires coming out of it

The property was centrally located

Stayed in June 2024

there is no microwave in the room I didn't like the floor

The location

Stayed in June 2024

The pool was small and there’s no grassy area

The location is so central; great value.

Stayed in June 2024