Members of staff were fantastic the hotel itself very good clean excellent breakfast and service very good location, but very, very noisy you could hear all the traffic all night long

Stayed in March 2025

Soundproofing room I stayed at the 19 the floor And every time day or night police and ambulance siren like you where on the street But the very helpful staff nothing was to much and very friendly

Stayed in April 2025

Would have liked a desk in bedroom

Swimming pool on roof

Stayed in March 2025

Lovely hotel amazing views from my room . But shower moldy silicone. Not what you expected from a 5 star

Stayed in March 2025

The complaints i have about this hotell is the charging outlets was so lose it was impossible to charge your phone next to the bed. The door on room 602 didnt automatically shut itself, it was dirty at some places and the balcony is completly useless. Comparing this to the 5 Star hotell i stayed at in bangkok it's miles apart.

I liked the location of the hotell, and the pool area was nice with great views but could be a lot of people up there. It all comes down to the time of the year you are traveeling.

Stayed in March 2025

Everything was perfect!

Our stay at this hotel was nothing short of exceptional. From the moment we arrived, we were warmly welcomed by the incredible staff, whose kindness and professionalism set the tone for our visit. The receptionists, bellboys, doormen, and housekeepers all went above and beyond to make us feel at home. Our room was spacious, impeccably clean, and thoughtfully designed for comfort. The bed was unbelievably cozy, ensuring a restful night’s sleep after a day of exploring. Every detail, from the fresh linens to the spotless bathroom, reflected the hotel’s commitment to excellence. Breakfast was another highlight of our stay, offering a generous selection of fresh and delicious options to suit all tastes. Whether we were in the mood for something light or a hearty meal to start the day, there was always plenty to choose from. The outstanding hospitality and attention to detail truly made our experience unforgettable. A heartfelt thank you to the entire team for their dedication and warm service. We will most certainly be returning on our next visit!

Stayed in March 2025

Nothing at all.

Staff and cleanliness. Washing machine in the room was very handy. Good selection from the breakfast menu. No mad rush and queuing at breakfast time tanks to the pre slot booking policy. Our third stay at the Arbour.

Stayed in March 2025

Checking out lol

Amazing rooftop and service from all the staff and the rooms were very nice

Stayed in March 2025

Breakfast

Everything except breakfast other wise 10 out 10

Stayed in March 2025

This was our third visit to the hotel and it's been equally wonderful each time we've come. Roo.s are lovely and the staff is so helpful and attentive. Can't wait to return next year. Would highly recommend it.

Stayed in March 2025

Area in not brilliant. My side of hotel noisy at night with road noise

Very nice , great room , even had washing machine. Great facilities. Decent location, not far to beach . Staff excellent 👍. Great pool . Only there for last night but would be good location for extended visit .noisy at night , I was 620 right next to road . Ask for higher room .

Stayed in March 2025

Best hotel in Pataya

Stayed in March 2025

A few more subbed would be nice

1st the staff, so polite and helpful. Good sized room with very comfortable big bed. Great shower and bath. Loved having a washing machine. Lovely breakfast room with fantastic options for breakfast, great coffee. Stunning rooftop with pool.

Stayed in March 2025

Internet for tv did not work out entire stay (3 nights)

Super clean, very professional staff, exactly as advertised in pictures. Food quality was amazing.

Stayed in March 2025

Not being able to smoke on the balcony Understand why. But if there were signs to ask the door be closed when outside smoking it would be better

Beautiful hotel and amazing service

Stayed in March 2025

The service at the front door was AMAZING. The location was perfect. The staff were so friendly. The beds were just super comfortable!!!

Stayed in March 2025

Nothing.

Great location. Very comfortable and clean. Staff friendly and helpful. Well recommended.

Stayed in March 2025

Gym equipment not working well. Also limited for a 5 star.

Good location. Friendly staff.

Stayed in February 2025

The rooftop pool was a little small for the hotel guest size and not enough shade.

This hotel had everything needed for a great vacation in Pattaya. But the stand out was the staff. The most helpful and friendly we have ever encountered. In particular Patt at Reception and Teera assisting us with helpful advice.

Stayed in February 2025

Waiting for the elevator😅

Everything, stayed here many times,best hotel in pattaya and I've stayed at many.. rooftop pool and food is next level and the staff are all excellent

Stayed in January 2025

There are not many bars in rooms only in the lobby and cash only and thy will not keep it under ur room for later

The staff were helpful and comfy bed and I enjoyed my time Restaurant also good

Stayed in February 2025

Can not think of anything. If had to be critical, maybe the balcony was a little small.

Roof top swimming pool and restaurant were a great start to our holiday. Free shuttle bus service too Terminal 21 was very convenient.

Stayed in February 2025

The pool is tiny… not what I expected 😳 and breakfast is a bit of a zoo but a good zoo 😂😂

The rooms were small but very good. The bed was perfectly comfortable 👏👏👏

Stayed in February 2025

Its grand and staff are nice and helpful

Stayed in February 2025