Food and room cleaning service .

Stay was fine with room facing direct sea.

Stayed in April 2025

Street side rooms very noisy, we had to change (and upgrade) as we couldn't sleep from the noise in the evening.

Great location on the beach, good facilities. Even when full still room around the pool

Stayed in April 2025

Location was a plus. Beautiful sunset views from the hotel. Breakfast being included was a nice perk and it tasted good. Unfortunately we did not got that good of a service from the staff. Service was not to the standard we received the rest of our stay in Thailand (we visit 3 other locations). We almost got double charge. Also could be cleaner. Needed to request room service everyday day. We order laundry service and it was fast. The room service people does not return the original small laundry bag and they wanted to charge for thar too. Overall giving it a good rating due its location and sunset views.

Stayed in April 2025

The main problem is that there is extremely loud live music every night until 1am, and the rooms are not soundproof towards the outside. The music is so loud that you can hear the lyrics of the songs in your room. The music does not come from the hotel itself but a nearby venue. There is nothing the hotel can do about it (I guess), but travellers should be warned that a quiet night is impossible in this hotel. Another problem is that even though the whole area around the pool and the pool bar is a non-smoking area (with many signs indicating this), guests regularly smoke there, and they do so in front of the staff, who say nothing. Travellers should expect to be regularly exposed to cigarette smoke at the pool.

The hotel is directly at the beach. The staff is very friendly and helpful. The breakfast buffet has many options. There is live music every night (until 10pm). The mattress and pillows are very comfortable.

Stayed in April 2025

Room 1103 smells badly of damp.

Stayed in April 2025

Some staff were quite rude but then others like Rai and Niu were amazing, what I expect at a resort, funny how they weren’t Thai.

Room was clean and modern

Stayed in April 2025

traffic its a little bit crazy around there :)

Amazing beach with nice sand and nice people ,also visiting the animals tigers lions elephants was top !

Stayed in March 2025

We had to ask the front desk 3 times to come and adjust the AC set point lower, not sure why the guests can't choose their own room temperature

Stayed in March 2025

There were a lot of trails of ants walking on the wall just outside our en-suite

Stayed in March 2025

Best location and tons of food around the area

Stayed in March 2025

The room was clean very late in the day, the pool always had trash in the bottom, and the restaurant onsite was overpriced. We had a strange smell in the room, but the housekeeper came by and sprayed some product to make it better.

The breakfast, the pool, and the easy access to the beach.

Stayed in March 2025

Location

Location

Stayed in March 2025

There are a lot of insects in the room (ants and cockroaches). People reserve sunbeds early in the morning and don't show up until lunchtime (the rules are written but don't work).

The beach is just right there. The silent mode after 10 p.m. is perfect.

Stayed in March 2025

It is hard to find a place in pool area after 8 am

Great location and we loved the beach

Stayed in March 2025

The services at the hotel are more expensive than outside. E.g. taxi All the guests are occupying the sunbeds everywhere with their tower and then leaving for several hours. So it is very difficult to find an empty subbed. Since everyone is going there early morning, getting their sunbed and leaving, you are forced to do the same. You need to find a better solution. This is so frustrating, sometimes you need to fight with other guests to find a sunbed or some shade. The restaurant facing the beach (with the pizzeria) is super overpriced with bad quality food and terrible service. It seems that the staff is not really trained.

The rooms are very spacious and clean. The insulation from the outside sound is very well done (considering it is Thailand especially). The hotel is almost directly on the beach. The air conditioning is silent and effective, there is also air circulator in the toilet. The rooms has never felt over humid. Smart tv with Netflix. Very responsive service of the room. A lot of breakfast variety, even too much.

Stayed in March 2025

Didnt get the room like picture. Got room in side of building no view but pool was lovely

Privacy from busy busy beach

Stayed in March 2025

Cleaning wasn’t done properly, it felt slightly dirty in the room from the beginning during the whole stay.

Everything here is nice and convenient. Breakfast was tasty and various.

Stayed in January 2025

you could hear the live music from the hotel in the room. They stop playing music around 10 pm. This is ok, but is you have to sleep earlier, that is a bid annoying,

The beach is in front of the hotel. You could sit outside for breakfast and have a nice view. Everything is clean and everyone very friendly. You have a quiet place in the very tourism part of Kata beach. wonderfull! You get fresh water in the room every day.

Stayed in November 2024

- Slightly overpriced for a 4 stars resort - Breakfast buffet was not that great - Housekeeping a bit lazy in cleaning up the room and has to report to reception to get the rooms properly cleaned and loaded with towels and water - Swimming pool depth was at max 1.25 m which is not good for average tall people

- Great Location - Nice Sandy beach with reasonable tides and - Room was reasonably spacious and sea view was amazing - Staff at reception were very supportive and welcoming - Spa is great to try - Nice swimming pool area though the swimming pool did not have areas with more depth

Stayed in February 2025

Pool bar didn’t operate well. Food was om

Location was amazing

Stayed in January 2025

Excellent service and friendly staff

Stayed in January 2025

Poor communication at hotel. No one could answer questions. Different treatment for different guests. My second stay and it was my wedding anniversary - 25 years which was communicated at booking and did not get any recognition , card, fruit etc… very poor customer service

Staff inconsistent. Some very helpful and friendly but some rude and unhelpful.

Stayed in January 2025

sun beds reserved by older visitors, however most of the time 30-50% not occupied. Being the hotel, I would follow my own procedures described everywhere - cleaning regularly blocked sun beds. a lot of people and beach overcrowded in mid January.

spacious room, nice hotel lobby, very close to the beach

Stayed in January 2025

WI-FI was poor when at the pool.

The hotel is beachfront, with a nice view on the beach and of stunning sunsets in the afternoon. The main restaurant offers a very good breakfast with both a vast American and European selection of sweet and savoury food; the pool area, with loads of sunbeds is clean and well organized with a bar where to have lunch or drink a cocktail. Also the lobby is very clean and the employees at the front desk were very welcoming. Special Bonus to the gym: very clean and with a vast selection of machine that is not easy to find anywhere.

Stayed in December 2024

I tried messaging for two full days to ask about late checkin and arrange a transfer from the airport (I was traveling late and alone). Nobody responded to my messages and I ended up having to get a taxi instead of the shuttle.

Rooms were clean and comfortable and start were friendly

Stayed in January 2025