Loved the pool and beach area, rooms were big and comfy, breakfast was great, staff was friendly and kind (especially Michael and a lady at breakfast whose name I forgot). It’s a bit remote from the central area but overall great.

Stayed in April 2025

Nice hotel, very good breakfast

Stayed in April 2025

We had a pleasant time at the resort. Clean rooms and a great resort facilities. Gaming rooms for kids, pools, exit to the beach. Wonderfull breakfast with a variety of choices. The resort is a bit far from Chaweng, but you can take a taxi. For couples and families you have everything you need.

Stayed in March 2025

It's a nice hotel but is not 5 star- probably lower end of a 4 star. Overall it was a nice trip but we did have some issues and the staff made no attempt to help. - room cleaning quite poor- requested clean sheets on multiple occasions but only after asking 3 times did they change them. Rubbish was never removed from the room unless piled on the floor. - we were working remotely European hours so needed to start work at 3pm. Room cleaning occurred at random times despite requesting staff members to do it before 3pm. - room is very hot and humid- the fan does not go lower than 20 degrees - room was not comfortable to work from (although I imagine this is not typically people's requirement) - we asked for an early check-in ahead of our arrival and were told they would see what they could do but they wouldn't guarentee anything. On arrival it was clear no attempt to let us check in earlier was ever made. - we had electricity failure but only affecting sockets not lights (not a power cut) where we couldn't charge or plug anything in - very unresponsive staff even through the app they make you download (asking for a simple request was asking for a mammoth task- very different to other 5* places in thailand) - had a balcony that looks out into a grey wall- were given a ground floor room and when asked if we could move to a higher floor, said they'd check and then never responded. When called back 2 more times, they eventually said they'd forgotten to reply but no other room was available.

Stayed in April 2025

I loved the room, the staff, the breakfast, the pool!

Stayed in April 2025

We had to cross a main road to get to the beach.

Good selection at breakfast

Stayed in March 2025

Beach is dirty

Breakfast is good

Stayed in March 2025

If you come for the beach this is not the right place. The beach is full of algae and the water is dirty. Beach club Edgewater has great swimming pools but is expensive for food and drinks. But above all, it bothered us a lot that the described balcony is not a balcony where you can sit, relax and enjoy your coffee in the morning or drink at the end of the day. It is a 'French balcony' of approximately 1 x 0.5 meters, purely for decoration, without a seat. . We found that misleading and a real disappointment. Please be honest in your information on Boorking.com.

Thanks for the room upgrade, we appreciate it. The room was large and tastefully decorated. The location is a bit further from the center and therefore nice and quiet. There were enough nice eateries nearby. The breakfast was a nice start of the day

Stayed in March 2025

It was a little rough around the edges and tired in places. There is also no entertainment and not much else happening along the strip Vs elsewhere on the island (Fishermans Village).

Good food for breakfast and dinner.

Stayed in March 2025

To go anywhere you need to get transport. Just to go for dinner was an additional 500 baht in taxi's.

Pool and happy hour were great. The buffet breakfast was a good way to start the day.

Stayed in February 2025

Nonetheless, there are several substantial problems we had to deal with: A. Deluxe rooms are really tiny which means: a) you have either a table with one chair, or a big folding armchair ( where a baby can sleep ) -> meaning: if both of you are in the room, the only place where you can sit together is the bed, if you don’t have the famous table and you order a meal to the room, literally the only place where you can put it is the bed! or the ironing board! b) Only one chair on the balcony - you cannot sit there and chat together, because you don’t have the second chair! For a five stars hotel it seems grotesque… B. Breakfast - relatively rich choice, but if you prefer kind of European breakfast, you will be in trouble. They have eggs but that’s it. Very few cold cuts and cheeses ( during one month just the 2 same ones, not enough for all the people Restaurant - some dishes are delicious, some average, cocktails are tragic. Sorry for that but it needs to be improved- we are speaking about a five stars hotel. C. If your main interest is the sea, this is not a place for you to stay: - there is no a piece of a normal sandy beach next to the hotel - the sea water in front of the hotel tend to get stuck - the sea is dirty - I mean literally dirty ( am not referring to the seaweed which can also be a problem during some days) - but I f you can drive the motorbike, you will be fine! There is the wonderful Silver beach close by ( less than 10 minutes ) and in the same distance the Lamai beach

The hotel is beautifully designed, some rooms have nice views of the mountain. Thanks to kindness od thai people working in the hotel I felt pampered. Many thanks to all of you :).

Stayed in February 2025

That’s just a general observation: Being at such a busy road that you always need those wardens to cross the street safely is not perfect with smaller kids - but it is what it is, I guess that’s Thailand.

Staff always super nice and friendly, food at the Edgewater restaurant and Mala kitchen also very nice. The pools are nice and clean and very relaxing, the kids loved the slides and the kids club a lot. It was our third time to come here and we thoroughly enjoyed it again. Also a couple of really nice restaurants in walking distance, but essentially you could stay the whole time at the resort without needing to go out.

Stayed in February 2025

It was unclear - on the Booking advertising - that the rooms were across the highway from the beach. We thought we could walk straight there without having to dodge traffic. The Hotel provided two traffic agents - oneon each side of the road - which was very helpful. So the hotel is doing everything it can to assist with safety.

The breakfast buffet was good. Both of the pools were lovely. I also enjoyed the morning activities included in the resort fee: yoga, Thai Chi, meditation, etc.

Stayed in February 2025

Crossing the main road to go to the big pool / bar & restaurant is a little frustrating. Having a bar on the hotel side would be very handy. Rooms looking a little tired in places. Swimming pool missing some tiles. Could do with a refresh soon. Restaurant food was average and slow. The beach in front of the pool was a non starter. Sea was dirty so couldn't swim here.

Lovely staff. Nice rooms and hotel styling. Clean. Swimming pools are great. Solid breakfast. Pretty quiet. About a 15-20 mins walk into Lamai proper (can't get there via beach).

Stayed in February 2025

Spa facilities inside not outdoor beside the pool bigger choice of menu and better quality for room service

Lovely relaxing laid back vibes Staff nice

Stayed in February 2025

The setup

Stayed in February 2025

Breakfast had limited vegetarian options, No shuttles to some areas , would have helped

Resort style, room view

Stayed in February 2025

Rooms were Damp and a little tired.

Great staff , food was awesome, rooms were clean and comfortable. Resort was very clean .

Stayed in February 2025

First when we arrived we had one room booked but it was impossible to stay in because it had a bad smell of mould and also it was visible in the shower. The room was damp and the sheets felt like that a bit too and soaked in the smell of the mould. After 2 nights we asked to change to another room and were happy that it was possible. The other nights we managed to have a good sleep. I was happy we had that room change. It changed my entire experience at this hotel.

We liked that it was close enough to the place where we needed to go to. It was also close to the beach and not a far walk from busy areas with shops and restaurants.

Stayed in February 2025

The breakfast area was very plain and simple. For us, it was nothing like a five star hotel. We knew about having to cross the road to get to the main pool area, and the men who assisted us , were marvellous, but it is not ideal. We also found the beach area very dirty, nothing to do with the hotel, but I am bringing it to other people’s attention

We had a lovely room with beautiful views. Walking towards our room from reception was very attractive. The staff were super, thank you. The quiet pool was really nice.

Stayed in February 2025

Rooms a little old with humidity smell

The pool area is very good. Pools for all ages also for the very small ones. You have to buy drinks and food there. But it seems very normal to me and they are understanding if you have very small children that they may have special needs. The pool area is directly at the beach where you have wonderful sunsets. The beach is small but ok with white sand. To reach the pool area you have to cross a street but there are some people who help stopping the cars so it was never a deal to cross the street with a stroller. The breakfast is good with plenty of different food to choose. The rooms are simple and little old. Needs to be renovated but all of the other benefits balance this out. The gym is small but you have the strict necessary and access 24h. The kids club is quite big with a lot of different toys for all ages. This was very good. The staff is very very friendly.

Stayed in February 2025

Every over priced for New Year’s Eve

Modern clean friendly staff food and drink

Stayed in January 2025

Price was high compared to other similar hotels in area. Had to cross busy street to get to beach. Down pillows caused allergic reaction. Supreme King room a bit small.

Waterfront pool and massage area very nice, buffet breakfast had a lot of tasty options, very quiet room. Facility overall very clean. Staff very pleasant and helpful and spoke English very well.

Stayed in January 2025

Rooms were quite small. Breakfast was the same everyday. There was a musty smell in the room.

Location is very good. Beach across the road.

Stayed in January 2025