The location is a bit far from Phi Phi center and only accessible by boat, which wasn’t made very clear before our arrival. However, we didn’t regret it for a second once we got there. The place truly feels like paradise—peaceful, stunning, and with everything you need to disconnect and relax. You basically have a whole part of the island to yourself, away from the crowds, with the most breathtaking views. That said, the service was disappointing. The staff were not particularly welcoming (which, in our experience, has been rare in Thailand), and considering it’s marketed as a resort, we expected a more friendly and professional approach. Unfortunately, we were met with rudeness on several occasions—even when just asking simple questions. The food was decent at first, but it quickly became repetitive after a few days. Still, the natural beauty of the place more than made up for the downsides. I’d absolutely return for the views, the tranquility, and the unique experience of having such a serene spot mostly to yourself.

Stayed in January 2025

We booked this place last minute and already purchased our ferry ticket from Phuket to Tonsai Pier (the main pier in Phi Phi). If we had known before booking the ferry ticket, we could have booked the ferry directly to Laemtong Pier near where the hotel is located (only on Andaman Wave Masters). Instead we arrived too late (the last speedboat is at 4pm) and had to hire a long tail boat which was 1,800 baht but I was able to get it for 1,500. It took about 30 mins to get to the resort. Because we took the longtail boat, it pulls up right on the beach (there’s no dock) and had to take off our shoes and walk into the shallow waters to the hotel which was another 50 meters away with our luggage. (I don’t recommend doing that if you have heavy luggage like we did). We didn’t use the breakfast buffet but it looked lovely. The restaurant and convenient store were the best value within a 10 min walk. Other restaurants on the beach were more expensive (even if they weren’t part of a high end resort). We got to see 2 fire shows in the 4 days there.

We loved this place so much that we stayed an extra day (4 days total). We got the villa that overlooked the water and it was so peaceful and beautiful. At first it was surprising that we needed to hike about 10 mins uphill to our room but we got used to waiting for the shuttle that ran every half hour. The walk down wasn’t bad at all and the staff were absolutely lovely and helpful from getting charcoal tablets for an upset stomach to booking a better time for the speedboat back to Tonsai Pier.

Stayed in March 2025

It was a bit hot in the room

Had Great swimming Spots and great food excellent longboat snorkeling Trips thank you

Stayed in March 2025

Not very good Wi-Fi (my daughter had to work online). The air conditioner is right above the bed, not ideal.

Great location, superb surrounding space full of trees and flowers very well maintained, a beautiful small private beach where you could see a variety of coral reefs and sea creatures. Very good breakfast both European and Thai in a covered terrace next to the sea. Very kind and helpful staff. Very good restaurant also, with fair prices and some beautiful small restaurants on the beach in walking distance to the resort.

Stayed in March 2025

The restaurant was terrible. We had a late lunch there on our first day. The chicken in the pad Thai was like jerky, I couldn’t eat it. The cocktails were also not good, and not well priced either. We stayed 5 nights and didn’t eat or drink cocktails there again. The head receptionist was very unfriendly. No greeting, no eye contact, no smiling. She was responsible for payments and it was pretty uncomfortable having to deal with her. There are plenty of good restaurants along the beach though. We had a bug issue in our room one night, which is to be expected in a tropical location. The housekeeper that turned up with Baygon to kill them couldn’t have made her eye rolling and condescension any worse. She also didn’t speak English which made it hard. The resort itself is in a great location, but some sun umbrellas on the beach chairs would be great, and a bit of a lesson in food and cocktail making, would make it so much better. Management could do with a lesson in hospitality.

Our superior room was great, very comfortable, good air conditioning and clean. Nice view from balcony. The beach was beautiful to swim in and it was a 5 minute walk to Jasmin restaurant, Coco Bar, Malee Seafood and a couple of good mini marts. 20 minute walk to Chilli and Pepper and I would highly recommend you eat here, best food we had on the island. The pool was clean and had quite a few sun loungers. Most of the breakfast staff were lovely, and a couple of the younger reception staff as well. The housekeeping was good, thorough job, and we got 4 free bottles of water a day. Breakfast was good if you like an American breakfast, they changed up a couple of hot dishes and the fruit daily. Fresh made omelettes were very good. The staff in the little shop were fantastic and friendly:)

Stayed in February 2025

Nothing I didn’t like

This is a beautiful property. We got the beach front villa the views are incredible and rooms are so spacious and comfortable. The restaurant and staff are so friendly and the massages are great! Would recommend and stay again.

Stayed in February 2025

Old rooms, not super clean

Staff, location, snorkeling, Nature

Stayed in February 2025

Shower wasn’t great, bad smell coming out of drain and water everywhere, laminate flooring was slippery. Sadly the staff weren’t great, mostly in the restaurant to be fair. Service there was appalling to be honest. Had to fight for drinks and food orders, tried to ignore you, very unfriendly and charged an arm and a leg for meals by Thailand standards.

Best bit was the view from our villa, absolutely stunning, wide range of facilities and the rides to get about the complex were good. The private beach was exceptional, great coral reefs and snorkelling from the villa which was great, snorkels and kayaks available to rent to.

Stayed in February 2025

Our room was very far from the lobby, 10 min walking, and its so big that we can’t find our room many times :( and it was very hard to climb up and down each time. There is a driver to take you but only each 30 min

Location is amazing at the end of the beach and everything was so beautiful

Stayed in February 2025

Electricity had small interruptions and no outlets by the bed. Location is isolated from rest of island

Staff was very attentive, helping organize travel logistics, and provided us with an upgrade

Stayed in January 2025

There were not many stores or even supermarkets around the Hotel. It was quite isolated in relation to the city.

The place was really good, private beach and an amazing place to relax. Good breakfast, competent and informative staff.

Stayed in January 2025

There's almost nothing to do.in this part of the island, especially at nights. Getting to the far-away room, waiting for a ride or walking, got a bit exhorting after a while

The location is great if you want a romantic, far from everything vacation. The room was very nice.

Stayed in January 2025

Facilities particularly the dining options. Restaurant staff looked unhappy, not welcoming, disorganised. Breakfast included was cold both days, lunch and dinner just ok. Small pool & gym set up in what was another restaurant now not being used.

Location, well appointed rooms, gorgeous island setting, reception staff were welcoming and well organised. Easy access to island hopping and practically a private beach as situated at the end of quiet Laem Tong beach.

Stayed in January 2025

It is not easy the communication in English.

Stayed in January 2025

The breakfast was really not suitable for vegetarians, no cheese or even yogurt. A lot of meat dishes that suits lunch or dinner. The water in the shower was warm but not hot. When the water was on, there was a strong scent of sewage. The private beach wasn’t friendly, and rocky. And if you want to go to other beach, it belongs to other hotel and you cant take a seat there, only on the sand. The front beach was small and with very little tanning beds.

Excellent view

Stayed in December 2024

The room was far away from the breakfast place and the beach

Chilean

Stayed in December 2024

Checkin was a bit clunky - we were told to 'sit down, relax, drink some coconut water' and then, as soon as we took a breath the barrage of check in processes ensured. This is despite me walking up to the counter and wanting to get that all sorted so I could just sit down and take a breather. Minor detail, though. The staff were well-intentioned and lovely.

This was our second time staying at the PP Natural Resort. Last time it was just me and my partner. This time we had 6 friends with us to celebrate a milestone birthday. The stay was everything I hoped it to me. From the service, to the rooms, the grounds - we had a really special stay. The 2 bedroom villa with pool was sublime.

Stayed in October 2024

We were asked to pay for a missing tea spoon at the end of the stay which was weird and a first for me. That put a sour taste in our mouths

Phi Phi is beautiful . Property is very nice, great location and very clean . Staff were friendly and did a lot for our kids. Not a lot of food options

Stayed in August 2024

I stayed for five nights, probably three as a solo traveler would have been better. Food is okay and you can't eat at other resorts on the beach unless you're a guest. With so many good spots along the beach at the resort, if they had more umbrellas and chairs then I would rate this place higher. These were all minor issues.

Stayed in the waterfront cottage and the location, porch, privacy and room AC was wonderful. The resort was bigger than what I expected but it feels quiet and private which was nice. Good snorkeling trips. I think the place is better than what the overall reviews scored it as.

Stayed in April 2024

The location :( It’s literally in the middle of nowhere, to get to the main pier to all the parties and life you need to pay a lot for a boat to go back to the hotel and it will cost you 800-1000 bat in the evening/ at night and it’s really a bit long way(

Such an amazing, incredible territory and room number oh my god 😍 If you want to spend time in calmness and silence that is definitely the place to be! Be ready that they use tractor to bring you to the reception haahhahaah

Stayed in February 2024

Very hilly, with lots of steps to the room, sometimes a bit of a pain after eating a big dinner on the beach. However if you wait 20 minutes, staff can drive you to your room in the internal shuttle. If you were there for longer than us (3 nights), you may be restricted on eating options as there are only a few restaurants close by.

Staff were good, helped with our transfers and trips, suggesting to use the boatman for our phi phi island trip. Room was good, we got what we paid for with a limited view but we didn’t spend much time in there anyway. Really nice area, away from the chaos of tonsai. However, easy enough to transfer there with the hotel running daily transfers at different times.

Stayed in March 2024

Frankly, we don't see the fire show needs to happen 3 times a week, the music is way too loud and disturbing the other resorts. We felt disappointed about it. It kinda destroys the beauty of the location.

Standard category villa in the hills of the resort. We enjoyed nearly no moskito harassment like in other places of the spot. Friendly/helpful stuff. Well organised return trip. Decent food. We came for the 2nd time. The resort is beautifully embedded in the nature of the island's tip.

Stayed in March 2024

AC was no working, too hot

Location

Stayed in February 2024

The service at reception could be better. I don't know where to start. We found on several occasions we would be talking to a member of the reception staff and then they would just start serving someone else and we had no idea where we stood service wise. The transfer from the hotel was obysmal.and stressful, even though we had planned it in advance on the information we were given. You even fill a form in when checking in explaining where you are going next, this information seemed to be completely ignored.

Everything about this hotel was great, on the beach, food, service by all of the waiters and waitresses was fantastic.

Stayed in March 2024