Upon our arrival, we hit the beach. We didn't pack any beach towels with us. So, I asked the reception if they could give us a pair of towels. They said we could use the ones in the room. I told them that if we did that, we'll need new ones to shower in the room. The guy at the reception insisted that they can only give 2 towels per day. So, basically he was saying, use the same two towels for the beach and to shower. We had to reuse the salty, sandy towels back in the room. Instead i asked, since you'll change the towels tomorrow, why not give us our tomorrow's towels now, and we use those as our beach towels. This way for 2 days stay, we'll have 4 towels; 2 for the room, 2 for the beach. But no the guys didn't accept. As insane as it sounds, he didn't let us have extra towels. Hence we had to improvise. But this stupidity alone made me write this review. Incredibly inhospitable move on their part.

The hotel is only reachable by a long tail boat from Tonsai Pier, which takes about 20-25min, easy ride. Nicely located, secluded, pleasant beach resort, but with limited means. For instance no pool, but the sea is good enough. The restaurant is very good, with great variety, delicious stuff. Bfast was a bit lousy according to me though.

Stayed in February 2024

Location is stunning. StFf are exceptional

Stayed in February 2024

Nothing.

The location was remote and beautiful. The staff was friendly and hardworking. We lived snorkeling, the fire show. The food was delicious. Great experience.

Stayed in January 2024

This place it my absolute favourite. It was perfectly located, far away from the busy Tonsai Bay, quiet and cosy. Bungalow was greately equipped, super clean. Staff was amazing -fantastic people. Breakfast very tasty, with variety of options. Restaurant/bar prices very reasonable. I would give it 5 starts if I could.

Stayed in January 2024

Having to leave the resort really sucked.

The staff is incredible, the view even better! They truly go out of their way to assist and make you feel welcome. The food completes the whole experience! Plenty to do and easy to book through the resort. Everything was seamless, we will definitely be going back ASAP! In our opinion, best accommodation on the island.

Stayed in January 2024

Rooms could do with air conditioning, but apart from that I can't think of anything that I didn't like.

Amazing staff, food was insanely good, rooms were very clean and comfortable, I can't wait to return.

Stayed in January 2024

Third time at Relax. It's always a good moment !

Stayed in January 2024

not so much to do in the evening

very relaxed resort, very quiet

Stayed in January 2024

We was the highest room , a little steep but there was lower rooms .

The staff were very friendly & helpful . Food was great , cooked fresh as you ordered it . Getting to the island was very efficient. It was like living in a treehouse, lovely .

Stayed in January 2024

Just bear in mind you need a boat to get there or walk 1hour thru the bush so better to know that before booking

Staff very helpful land super friendly You defect location to relax

Stayed in January 2024

Nothing but be aware the beautiful bungalows do not have air conditioning and some are up steep steps.

Amazing location, peaceful and also fun atmosphere. Incredible food, friendly staff. Exceptional snorkeling. Loved every second.

Stayed in January 2024

Room organization Beach facilities Etc

Nice staff

Stayed in January 2024

Nature was beautyful❤️

Stayed in January 2024

They sale it as its resort but it’s not no good service bar is rubbish

Only location

Stayed in January 2024

Staff really battles with basic english but are still extremely friendly.

Amazing location. Looks exactely like the pictures. Wonderfull relaxing beach holiday. Food was amazing. You can also take daytrips from here....

Stayed in January 2024

There are a few things to point out which may not be necessarily bad, but they are definitely important things to consider if you plan to come to this resort: - This place is quite far from the main part of the island, the main way of getting there is by a boat, and the resort asks for 150 TBH per person for each time. There is also a hiking path that you can take to go to the main part of the island (and it actually goes through a few view points, which are nice to visit), but it's something that you may only do once. Also, note that their boats are old long tail boats, and you can feel very unsafe if there are strong waves. - Most bungalows are quite old and also not well insulated/closed; there are holes everywhere (the door doesn't even close properly) and all sorts of insects, reptiles, and other things can come and go (and THEY DO). Most rooms don't have AC either, they had put two standing fans in our room and also a mosquito net, but this was not enough to make you cool at night, nor safe from the mosquitos and other insects. This could be a deal breaker for many people I believe, so make sure you take this into account if this is an important factor for you. - The whole place is not really that clean, not that they are not trying, it's just that obviously they have a different set of standards for these things. - Had some difficulties communicating with the staff in English (both before arrival via messaging and later in person).

- The restaurant's food and drinks were ok most of the time. - The beach was nice, although a bit stoney, and depending on how rough the waves are or low/high tide, you may not be able to enjoy swimming or other water activities. - Sometimes they have a fire show at night, which was a nice experience.

Stayed in December 2023

Nothing

Everything

Stayed in November 2023

Nothing, all good 😁

The bungalows were clean and had everything you need.

Stayed in January 2024

Nothing

Everything

Stayed in December 2023

We had the most beautiful time at this resort - the area is so secluded and quaint but there is still lots going on and the staff are wonderful - there’s lots of staff on hand running activities, the restaurant is great food and they put on an amazing night for New Year’s Eve - couldn’t recommend more!

Stayed in January 2024

Room was a bit spartan for the cost, no fridge, no ac, very basic amenities would have expected more for what we paid. Breakfast was same just bare minimum with just packet coffee, tea bags and hot water etc

Nice location

Stayed in November 2023

N/a

Food delicious, service fantastic, room spotless, massages available, tours available to Phi Phi islands, very relaxing stay, everyone super friendly. We booked hotel speedboat from Krabi. We will be back!

Stayed in December 2023

Nothing is available in the hotel The rooms have a fan, no air conditioning There is no refrigerator, no kettle, no room service, no telephone in the room, no beach towels, every two days, the bed sheets are changed, a piece of paper is left in the room, and if you dirty the bed, you will be fined. We stayed for one night and ran away. do not return

Nothing Just view

Stayed in December 2023

This was the worst place I have ever stayed and I have stayed all around the world from 1 star to 5 star. Me and my boyfriend paid £470 for 3 nights here over Christmas from 23rd - 26th December. As resort mentions you can only get to it by long tail boat which we didn’t mind. During the boat trip to the resort about half way a storm began. The boat was rocking back and forth and waves were splashing on over the boat soaking all of us on board. The captain of the boat began shouting in Thai and throwing us all life jackets. At this point me and 3 other girls on board were crying hysterically as it was so scary I have never been scared for my life before like how I was on this boat. I began having a panic attack and we were all screaming and crying. The boat was jumping up and down crashing against the waves and we could see the resort in sight as the weather was so bad - people on board was shouting at the captain to pull the boat in to a small bay we was passing but they were just ignoring us. Bear in mind all of luggage was also on the boat and got soaking wet in the process. When we finally arrived to the resort after the traumatising boat ride I was still crying and very shaken up and my legs were like jelly I couldn’t even walk. We got greeted by a man and lady on the reception desk who demanded we paid 150 THB per person for this boat trip. Me and my boyfriend and another couple who were on the same boat all argued that due to the boat trip being so unsafe, scary and traumatising we did not feel it was acceptable to make us pay for such a horrible boat trip. Especially as the resort is so expensive anyway and you can only access it by boat you shouldn’t have to pay for it anyway. They refused to give any discount and demanded we paid 150 each if not we can not stay - even though we can not leave the resort without getting back on the boat so we couldn’t leave.

Nothing

Stayed in December 2023

See above

My recent stay at Phi Phi Relax was a journey through beautiful landscapes with some notable disappointments. Access and Arrival: The unique positioning of Phi Phi Relax, accessible mainly by boat or a lengthy hike to Tonsai Pier, adds an element of adventure. However, our arrival was marred as we got completely wet, setting a somewhat damp tone to the start of our vacation. The Highlight: The private beach of Phi Phi Relax is undoubtedly its crown jewel. It offers an exclusive and peaceful retreat, far from the crowded tourist beaches, accessible only by a specific road. Room Experience: While the rooms boast breathtaking views, they fall short in terms of maintenance, which could enhance the overall experience significantly. Massage Services: A notable disappointment was the massage services. In an attempt to relax, we found the massages subpar, humorously feeling that watching a Thai boxing match might have been more relaxing. Wildlife Encounters: Travelers should be aware of the local wildlife when hiking to Tonsai Pier. We had a rather intimidating encounter with aggressive monkeys, which is worth noting for future guests. Food and Dining: The breakfast offered at Phi Phi Relax didn’t meet expectations in terms of quality and variety. Additionally, an expensive gala dinner hosted by the hotel was a letdown, with insufficient food and mediocre entertainment, except for a captivating fire show. Service: The overall service was less than satisfactory, both in daily interactions and during the special events, which didn’t quite live up to the serene beauty of the location. Final Thoughts: Phi Phi Relax, with its stunning private beach and natural setting, could be a perfect getaway. However, guests should be prepared for the challenges such as the arrival process, inconsistent service quality, underwhelming dining options, and the surprisingly disappointing massage experience. It’s a place with potential, but one that requires setting realistic...

Stayed in December 2023