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  5. Reviews of The Arbern Hotel x Bistro - SHA Extra Plus

Reviews of The Arbern Hotel x Bistro - SHA Extra Plus This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

54 Suthat Road, Talat Yai, 83000 Phuket, Thailand

#27 of 171 hotels in Phuket

Guests' Choice

Review Score

Based on 718 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    9.5

  • Value for money

    8.8

  • Free Wifi

    9.1

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Showing 1 - 25

  • Reviewed: April 2, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nice place to stay. Very comfortable bed. The staff were also helpful. Good location.

    Stayed in March 2025

  • Reviewed: March 31, 2025

    8.0
    Modern interior and good location
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a stain on my bedsheet

    Good AC and modern interior

    Stayed in March 2025

  • Reviewed: March 22, 2025

    8.0
    Easy, clean and comfortable
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really clean and comfortable accommodation for one night. Friendly helpful staff!

    Stayed in March 2025

  • Reviewed: March 19, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Clean, spacious, nice balcony

    Stayed in February 2025

  • Reviewed: March 13, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Comfy bed and pillows, good A/C, clean room and bathroom. The location is amazing, we were able to walk everywhere within the old town. Very good restaurants nearby and the one inside the hotel really good too. The staff were friendly. Great value for money!

    Stayed in March 2025

  • Reviewed: March 10, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Superior Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff were very friendly and helpful with all requests and questions that we had.

    Stayed in March 2025

  • Reviewed: March 2, 2025

    8.0
    Nice hotel near Phuket Old Town
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was a bit too small and the bathroom was not comfortable There was a lot of noise coming from the corridor

    Good location near the main attractions Great Japanese restaurant downstairs

    Stayed in January 2025

  • Reviewed: February 27, 2025

    9.0
    Great hotel - close to old town
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 1 night

    There was no breakfast option, which as a shame. There was a safe in the room, but wasn't actually attached to anything, so you could just pick it up and move it if it was in your way. Obviously, we didn't use it!

    This is part hotel, part hostel. We stayed in the hotel part (on the top floor), the whole place was very nice, not like i would expect a hostel to be. We needed somewhere near the pier as we were catching a boat the next day. It was really nice. I'd booked 2 rooms. When we arrived, one of the rooms had a small outdoor area with table and chairs with great views - a really nice touch! It was around a 10 min walk to the old town with all its attractions. Would be very happy to stay again.

    Stayed in February 2025

  • Reviewed: February 18, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Lady Dormitory Room (Female Only)
    • Stayed 3 nights

    but there were only 6 squeeky old metal lockers with NO KEYS available. So I had to buy a key&lock alternatively. The price was fair (40 Baht) but a bit of a nuisance as i really did not want to buy stuff. - There was not enough storage space generally. Rooms had beds and those lockers. No shelf, not enough hanging space for jackets, towels and other items. - Beds were not super comfy but it was very clean and you got a PROPER BLANKET which is great considering it´s SEA. - It was so unclear how many people would be sleeping in my dorm as it only said "bed in dorm". There were 6 Beds but only 5 suitable for guests (One bed did not have the curtains and not set up) - majority of people that stayed there were kind of weird.

    FYI this is not a hotel but a hostel with private rooms. - Bathrooms were always clean but the hostel seemed empty during a time of high demand as I was not able to find anything cheaper in town during my stay between the 11 to 14th of February 2025. - Rooms were clean which was great - There is a "common" room with an AC and microwave and water fountain but it didnt have enough seating space for two small groups. But I used it to pack my bag ins the morning to not wake the other people in my dorm.

    Stayed in February 2025

  • Reviewed: February 17, 2025

    7.0
    nice and wonderful location
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    our double bed was actually 2 single mattresses

    perfect location close to old town, nice staff, big room

    Stayed in February 2025

  • Reviewed: February 13, 2025

    9.0
    Lovely hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit far from Patong Beach, further than we expected but it’s close to the old town. Can get a bus to Patong beach for 40 baht though so not an issue!

    Very nice hotel. Stayed in a private room and had everything that was needed. Let us drop our bags off at 6am in the morning as we got the overnight bus into Phuket from Bangkok. We also booked our tickets to Phi Phi here. The boat couldn’t do the transfer so the nice man in the hotel took us to the port instead! Great customer service

    Stayed in February 2025

  • Reviewed: February 7, 2025

    9.0
    good value for money-central
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    mold in some places and alot of moisture and a little bit of smell of mold air condition filters need maintenance

    very central and clean

    Stayed in February 2025

  • Reviewed: February 1, 2025

    10
    Really nice stay from ENGLAND
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very good location within the old town. Only about a 30 min taxi to the nightlife which will set you back about £8!!

    Stayed in January 2025

  • Reviewed: January 31, 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Lady Dormitory Room (Female Only)
    • Stayed 2 nights
    • Submitted from a mobile device

    A mirror inside the room would have been nice.

    Great stay, I would absolutely recommend staying here. Everything was clean and spacious. I stayed 2 nights here after flying in to Phuket. I would definitely come back.

    Stayed in January 2025

  • Reviewed: January 22, 2025

    8.0
    Great location, very kind staff, highly recommended.
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights

    we didn't have a normal view, but it was not in scope anyway

    We exactly got what we expected, we were very satisfied.

    Stayed in December 2024

  • Reviewed: January 18, 2025

    9.0
    Very helpful staff
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    None

    The staff were very helpful.

    Stayed in January 2025

  • Reviewed: January 13, 2025

    10
    Good!
    • Leisure trip
    • Solo traveler
    • Lady Dormitory Room (Female Only)
    • Stayed 1 night
    • Submitted from a mobile device

    Feels like an apartments building

    Clean and spacious rooms.

    Stayed in December 2024

  • Reviewed: January 9, 2025

    10
    Fantastic hostel, lovely staff and spotlessly clean. would stay again in a heartbeat.
    • Leisure trip
    • Group
    • Lady Dormitory Room (Female Only)
    • Stayed 1 night

    I honestly cannot think of anything, I had a great nights sleep and had a morning cup of coffee so was ready for the day. staff are wonderful, great place to stay

    check in went well, the staff were very helpful, its been a while since I stayed in a hostel and to be honest if they are anything like this one I will be staying again, spotlessly clean, the bed linen smelt fresh and the bed was super comfy, privacy curtains and free tea and coffee. loved it. The location is great, short walk to the main shopping area. the whole place was super respectful and quiet, there is also a lounge where you can sit and read. Didnt try the coffee shop downstairs but it looked great.

    Stayed in January 2025

  • Reviewed: December 20, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was perfect, especially the staff

    Stayed in December 2024

  • Reviewed: December 20, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Clean, staff amazing and so helpful. Quiet and easy access to Phuket old town shops.

    Stayed in December 2024

  • Reviewed: December 13, 2024

    8.0
    Good
    • Leisure trip
    • Solo traveler
    • Lady Dormitory Room (Female Only)
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet and shower doors are very hard to open. The female dorm is next to the street so it may be a bit noisy if you are noise-sensitive (I could sleep anyway).

    Airport bus is nearby. Walking distance to the old town. The room is very spacious. Locker is provided but lock is not, please bring your own lock or you can choose to buy it downstairs. Staff are very friendly and helpful.

    Stayed in December 2024

  • Reviewed: December 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio Room
    • Stayed 1 night

    Central location. Nice, big and clean rooms. Staff was polite.

    Stayed in December 2024

  • Reviewed: December 2, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    We really love it here. Its a small hotel, but really comfortable. Not so big.. but its not an issue for me, husband and our daughter. The receptionist is really nice. U can just walk 3-4 mins to go to self service laundry and 7e. If we visit phuket again, definitely will come here again

    Stayed in December 2024

  • Reviewed: December 1, 2024

    8.0
    Modern, clean, convenient location to old town
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Pillows were a bit hard. There is no breakfast, but there is a coffee shop in the reception area. That said there are plenty of food options within a short walk of the hotel.

    Modern “loft style” hotel. Convenient location, short walk from shops, cafes and restaurants.

    Stayed in November 2024

Showing 1 - 25

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