Staff were fighting among themselves one day, and were late for room cleaning another day. But overall they were very friendly and very helpful! Pet wasn't allowed indoors for meals like breakfast, proved to be too hot sometimes being stuck outside.

Great location and friendly staff

Stayed in April 2025

It was our second stay at the Mak Trat, the staff were excellent, helpful and attentive, Deer and Dream on reception are a great asset to the team and added to a really good experience, we stayed for 5 nights and ended up having dinner there most nights, this time the menu had been improved with all our choices available as logistically it’s not easy for any of the hotels on the island to achieve this, the cocktails are very good, breakfast was also tasty offering a good selection. We also took advantage of the reliable transport they offer to and from the speedboat at the pier, motor scooters are also available at a very fair price. The accommodation itself is excellent with beautiful large peaceful comfortable rooms with daily room service, we would not hesitate to book again, all the team speak English well especially on reception who are extremely helpful, kind and genuine. Service is critical to enhance the quality of your stay, the management have done well to achieve this!

Stayed in March 2025

The room located with space and plan , swimming pool and beach area , private and quiet

Room , location, service, food ,staff and management team

Stayed in March 2025

Nothing, was perfect.

The hotel was gorgeous and the staff were very friendly and helpful. The receptionist was particularly lovely.

Stayed in March 2025

There was a steep hill to climb to the restaurant and swimming pool although you could call reception for a buggy pick up.

Villa was right next to the beach with beautiful view of the islands. The staff were very helpful and friendly.

Stayed in February 2025

The location is the only downside of The Mak Trat. It’s pretty much in the middle of nowhere, and the beach is not worth hanging out at.

Great staff. Extremely friendly and helpful. Really wonderful rooms/houses with fabulous sea view. Good breakfast buffet and restaurant. Solid wifi connection. Easy to rent scooters onsite to drive around the island. We had all dinners at the restaurant in the resort next door (Little Moon Dine and Café) - highly recommendable and really good food! Both Thai and pastas. Great coffee too.

Stayed in February 2025

This resort is simply spectacular! A dreamlike place where elegance, impeccable cleanliness, and tranquility create the perfect atmosphere for relaxation. Everything is well-organized, from the beautifully maintained gardens to the outstanding service. Although it is located a bit further from the island’s main attractions, this can be an advantage for those seeking peace and privacy. We enjoyed every moment spent here, and if we return to this beautiful island, we will undoubtedly choose this resort again!

Stayed in February 2025

Amazing location and great service, complemented by beautiful design and architecture !! The star of the staff was "Emmy', who heads up the service, truely the 'sole of the hotel', many thanks for making this a special and memorable holiday :-)

Stayed in January 2025

Amazing property, we stayed in a private house and it was incredible. We wanted to stay for more days, but the property was fully booked so we promised we will come back to Koh Mak!

Stayed in January 2025

We had food poisoning. We ordered PadThai with shrimp. First received it with chicken. Than the waitress come back in 5min with the one with shrimps that were grey inside. After that we ate a burger that was not good. The meat was not good. Next day whole day vomiting and in the toilet....

View and pool

Stayed in November 2024

there is a few trash at the beach.

Staff, Room, Service, View

Stayed in November 2024

Hard to think of anything. They don‘t offer laundry service in case you‘d need it, check with locals who offer this service.

Best hotel on all the islands! We had an incredible time. The pool and its view are outstanding, the breakfast buffet is very good for Thai standards, the staff is incredibly friendly. You can write them anytime on WhatsApp. The food and drinks are also very good - try the pad thai and the passion fruit smoothie and thank me later! The rooms see beautifully decorated and spacious, with AC and a fan above the bed. This hotel just offers the best money for value :)

Stayed in November 2024

Only one bar open to have food and most of the plates were not available

The location and infrastructure are amazing

Stayed in August 2024

Breakfast could be better, late to pick us up at the boat on arrival

Great view, Lunch and Dinner was always perfect. great food. Breakfast a little light on and simple. Bay Not for swimming, very shallow water and need to work a long way to swim. Great view of the bay

Stayed in April 2024

N/A

I can not say anything better than this. The hotel and staff were outstanding and excited my expectations. ☆☆☆☆☆☆☆☆☆☆

Stayed in April 2024

Beautiful grounds, rooms and fantastic pool. The reception is super attentive and the staff overall is nice and eager.

Stayed in January 2024

Fantastic

Stayed in January 2024

Steep hill to the rooms

The view

Stayed in January 2024

Nothing!!!

The best thing about this place was that you were able to bring your pet dog with you! He was allowed to roam freely and interact nicely with the other dogs there (2 dogs from the hotel and 1 street dog who he fell in love with, and a few hotel guest dogs) - sorry about Lucky peeing everywhere and thank you for understanding/not worrying about it. The dog really loved the beach & water there, and it was his first time running in the sea due to the shallow & calm waters. The food was amazing at Dinner! Everything I purchased tasted fantastic apart from the Pizza which was the only thing not great, but maybe it was because I had far too much to eat all at once, who knows - doesn't matter. The breakfast was really good, nothing over and above the standard of breakfast in any other hotel. The location was perfect being right by the sea/beach. The waters were shallow allowing you to walk or canoe far into the sea. The hotel complex was really beautiful. The swimming pool was very large and had amazing views of the sea (as the pool was at the top of the hill of the complex), but sadly wasn't deep which was a shame, but its better than nothing. The accommodation (the beach huts), were absolutely perfect! They had everything you needed bar 2 things which i already suggested them to try to do for the future (which was to put an outside fan on the roof of the sitting area of the hut, and to put a shower caddy in the external shower enclosure to hang your shower stuff on). The staff are very friendly and too willing to accommodate every need! This is really hard to find where all the staff are super friendly and want to help you and cater for your needs. They definitely would be awarded a diamond stamp from me for this high level of customer service. The staff drive you up and down the hill on a golf buggy via WhatsApp, which makes ordering the buggy very easy and also saves energy going up and down the hill, and the staff are delighted in doing so.

Stayed in October 2023

Staff were friendly and a room is really cosy

Stayed in November 2023

The cottages are nice size and beautiful. Close to the waters edge. Was there on my birthday and they were kind enough to bring a small dessert for me. Great staff.

Stayed in August 2023

As I said above: they are aiming high. The only problem is that they simply grabbed to much, especially if you compare the targeted service level to the reallity of the Koh Mak job market. They are almost ridiculously understaffed and whoever they managed to hire unfortunately have serious problems with english. Don't get me wrong everybody is SUPER NICE and lovely. It's just pretty hard to explain a little more complex concepts and get an answer. Breakfast orders coming out 30mins late, things like this. If you come here with a service level in mind that they are aiming at, then you will be frustrated I can guarantee that. On the other hand, I think they are ballancing it out very nicely with the discounted pricing until they manage to hire/train the staff. Just keep on reminding yourself about the amount you paid for the whole thing when you wait for your order. Count the bucks, enjoy the perfect view and smile :)

This is a very nice upscale resort hotel. They are definitely aiming at the luxury segment with both their offered services and with the quality of the villas and the decoration as well. Very nice on-site restaurant (prices are roughly +30% compared to other similar island places, but thats ok for a resort), blackout curtains (a VERY RARE thing on the island), very nice decor, full transportation service (50 THB per ride to anywhere on the island with the golf cart), and last but not least a VERY competitive price for all of this (at least for the beginning I guess). All the above would easily justify even a 200 USD / night price here in Thailand, even if I take the super remote location into account. But for now they are offering it for merely 100 USD. All this if you rent a bike somewhere else on the island (their rental is super expensive). If you just stay on site and eat / drink there then you first of all miss out on the island but second it's just simply doesn't worth it. Rent a bike right at the pier when you arrive with your boat (and before they pick you up), 250 THB / day. You will thank me later :)

Stayed in March 2023

The hotel stuff were all friendly and nice, but can tell it’s a very new team and had lots of room to improve. On our first day check in, we requested the hotel to book their ferry service and the private car service from Laem Sok Pier to our next hotel in Bangkok. Diring our staying, they’ve been confirmed the private car service thru line msg the total fee at 4,500 baht for the driver directly. However, once we arrived the pier, there was no car waiting for us and these conversation seems like they didn’t arranged the taxi till I called them. A lady with a tuk-tuk from their ferry service took us to meet the new driver whom happened to drive a customer from BKK to Koh Chang and he’s driving back to Bangkok. Something weird happened, the new driver said to us we need pay 2,500 baht (we paid 3,000 baht) to the hotel as commission and he will take 2,000 baht as his fee for taking us to our hotel in Bangkok. For me, I have no problem to pay the arranges fee…. but this so called service was messed up.

This resort located in a remote area but taking tuk-tuk within 10 mins can go to the busy street to enjoy food at different restaurants on this island. We stayed here for four nights. Love the sea/endless pool view from their restaurant. It’s a very chic hotel and the room was very nice and modern. Our little one love the room equipped with the smart TV, and this provides some more entertainments during evenings. We both like the balcony which is ideal for book lovers lay on the couch, or doing yoga while facing the sea view. The beach attached to this property is ideal for afternoon walking thru the low tide.

Stayed in January 2023

We think the hotel really suffered from Covid and is now restarting again. Unfortunately the hotel staff seems to be overwhelmed to run such a luxurious hotel. The service is unprofessional and not what you would expect from that hotel. Most of the people don‘t speak english. Especially the restaurant has to improve a lot. You often don’t get what you order and the service doesn‘t meet the desired standards. For lots of the dishes on their menu they didn’t have the ingredients (eg. vegetables). You don’t feel very welcome to eat there, what could be the reason, why the restaurant is empty quite all day including dinner time. Same with the beach bar, there was never a guest. This somehow leads to a strange, empty atmosphere in the whole hotel, even if it‘s occupied. It‘s like a 2.5 stars service in a 5 star facility, why it‘s also overprized. We are sure that if the staff is getting better educated in higher level hospitality, this hotel would be a real luxurious hidden gem and they could exploit the great potential.

The infrastructure and facility is amazing. The rooms, the lobby, the pool and quite everything else is very nice designed and clean. For us it was one of the nicest bungalow we ever stayed in: It has everything you need, has a very high quality standard, the interior design is very authentic, modern and nice and it is directly on the beach. The indoor and outdoor shower was great. We had several massages which were amazing. For easier communication we could chat with the reception on Whatsapp. The beach is cleaned every day and the view is amazing. We could rent a scooter (400THB/day) and explore the island, which also has lots of nice restaurants. The staff at the reception does their best to fullfill your wishes and is very engaged and kind.

Stayed in January 2023